Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Boost Infinite
5701 S. Santa Fe Drive
80120 Littleton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Boost Infinite service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Boost Infinite: Easy Method
What is Boost Infinite
Boost Infinite was a mobile service brand offering wireless plans and related services. In mid‑2024 the Boost Infinite brand was discontinued and its offerings were absorbed into Boost Mobile; public information indicates pricing and plan details have moved to USD‑based Boost Mobile plans rather than an active, separately documented Boost Infinite Canada service.
How to cancel Boost Infinite
There is no publicly documented, Boost Infinite - specific cancellation flow for Canada via the App Store, Google Play, or a dedicated web portal. The vendor Help Center contains an unrelated article for a Shopify app and does not describe cancelling Boost Infinite in Canada. Given the lack of a documented online process, follow these steps to register and prove your cancellation request:
- Check your account dashboard or the mobile app for any "Manage subscription" or "Cancel" option and save screenshots showing the account and subscription status.
- Open a support ticket or contact customer support through the official Boost Canada support portal and save the ticket number and correspondence. For order/refund matters use Boost Canada Help (refund policy).
- If you cannot obtain a clear cancellation receipt online, send a written cancellation notice by tracked, registered postal mail (to ensure delivery and proof of receipt) to DISH Wireless L.L.C., Attn: General Counsel (address below). Keep the postal tracking and proof of delivery.
- After sending the notice, follow up with support quoting the ticket number and attach proof of the registered mailing; continue to document all responses.
- If charges continue after documented cancellation, promptly contact your bank or card issuer to dispute unauthorized or recurring charges and provide your cancellation proof.
What happens when you cancel
Because there is no publicly documented cancellation workflow for Boost Infinite Canada, outcomes can vary. Typically, cancellation should stop recurring billing and eventually terminate service access for the next billing period, but you should not assume immediate account closure without confirmation. Account data (billing history, order receipts, support tickets) is usually retained according to the provider’s policies; retain copies for your records. If you have a device on contract or an outstanding balance, those obligations may continue until settled.
Will I get a refund?
Boost Canada’s published policy limits refunds to order‑related issues (defective, wrong, or missing items) and requires users to request refunds via My Account > Order History > Ask for a Refund. Refunds for such order issues are processed through a ticketing system and are described as typically handled within 24 - 48 hours. There is no explicit mention of a 14‑day statutory cooling‑off period or an automatic satisfaction guarantee for services. In practice, user reports indicate delays and inconsistent outcomes for refunds related to subscriptions or recurring charges, so refunds for subscription cancellations may be discretionary and can take longer to resolve. See the official policy at Boost Canada Help (refund policy).
Boost Infinite plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Boost Infinite (brand) | Varies | No official CAD pricing available; brand discontinued mid‑2024 and absorbed into Boost Mobile (USD‑based plans). |
Your consumer rights in Canada
The Boost Canada Help pages do not assert a statutory 14‑day cooling‑off right for Boost Infinite subscriptions, and the published refund policy limits refunds to order‑related issues. Canadian consumers generally have protections against unfair business practices and can seek remedies through provincial consumer protection offices or by disputing unauthorized charges with their card issuer. If you believe a business is acting deceptively or not honoring reasonable refund obligations, keep documentation and consider contacting your provincial consumer protection agency or the Competition Bureau for guidance; you may also use your bank’s chargeback or dispute process where applicable.
Customer experiences
Public user reports show a number of negative experiences: delays in issuing refunds, recurring charges continuing after cancellation, and inconsistent or slow customer support responses. Some users characterize the refund handling as problematic and report weeks‑long waits or no refund despite cancellation. Positive, verified examples of a smooth cancellation and timely refund for Boost Infinite Canada are not prominent in the available public feedback. Because experiences vary, thorough documentation and using tracked postal notices or bank dispute channels have been recommended by affected users.
Documentation checklist
- Account username/email and last 4 digits of payment method
- Order numbers and invoices (screenshots or PDFs)
- Support ticket numbers, emails, and chat transcripts
- Screenshots showing subscription status and lack of an explicit online cancel button
- Proof of registered/tracked postal mailing (tracking number and proof of delivery)
- Bank or card statements showing charges to be disputed
- Copies of relevant Help Center pages or terms showing refund policy
Common mistakes
Common errors include assuming Apple/Google storefront cancellation automatically applies to Boost Infinite Canada when no storefront process is documented; failing to obtain and keep a cancellation receipt or ticket number; relying only on phone support without written confirmation; and not sending a formal, tracked written cancellation when the provider does not provide a clear online path. For example, a user who only called support and did not keep a ticket number later had difficulty proving the cancellation when charges continued.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account portal (My Account) | Refunds limited to order‑related issues via My Account > Order History; otherwise not guaranteed | Medium |
| App Store / Google Play | No publicly documented process for Boost Infinite Canada; not a reliable route | Medium - High |
| Registered postal notice to General Counsel (written) | No guarantee, but creates formal proof of notice and may improve dispute positions | Medium |
| Bank / card dispute (chargeback) | Varies by issuer and case; can be effective for unauthorized or recurring charges | Medium |
After cancelling
After you submit your cancellation request, monitor your account and bank statements closely for further charges and save any response or confirmation. If you requested an order‑related refund, use My Account > Order History > Ask for a Refund and keep the ticket number; see the Boost Canada policy at Boost Canada Help (refund policy). Note that a public Help Center article found at support.boostcommerce.net (Boost AI Search & Discovery app) does not apply to Boost Infinite Canada. If charges persist despite documented cancellation, provide your evidence to your card issuer and consider filing a complaint with your provincial consumer protection office. Keep all records until the matter is fully resolved.
Address
DISH Wireless L.L.C., 5701 S. Santa Fe Drive, Littleton, Colorado 80120, Attn: General Counsel