Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Chatr
333 Bloor Street East, 8th Floor
M4W 1G9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Chatr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Chatr: Easy Method
What is Chatr
Chatr is a Canadian prepaid mobile brand offering no‑contract talk, text and data plans that operate on a national network. Plans are prepay-based - you buy a plan or top up your balance, use the service for the paid period, and there is no long-term contract or cancellation fee for stopping service.
How to cancel Chatr
- Turn off Auto‑Pay in your Chatr account or stop reloading the plan; when the current paid period expires and you do not pay the next renewal, your prepaid service will stop - this is the simplest cancellation method.
- If you want to keep your number, request a port (transfer) to the new carrier; once ported, your Chatr account is closed for that number. Note that some customers report porting/account number difficulties, so obtain any required account details from Chatr before starting a port.
- You may also send a written cancellation notice to Chatr (see address below). Chatr’s terms indicate cancellation takes effect on the day they receive your notice (or on a future date you specify). For provider‑initiated cancellations, Quebec has a 60‑day notice requirement and other provinces generally 30 days.
- For a clear record, it is advisable to send written notices by registered/certified mail and address to Customer Service (see address at the end); keep copies and receipts of the mailing.
What happens when you cancel
When you stop paying for a Chatr prepaid plan or your account is closed after a port, the SIM will cease to provide service and you will lose voice, text and data access once the paid period ends. Chatr does not pro‑rate or refund unused days; any remaining plan time or balance is normally forfeited. After a period of inactivity the number may be recycled and become unavailable for recovery.
Will I get a refund?
Chatr’s policy (consistent with many prepaid providers) is not to refund unused plan balance or activated SIMs/plans. Retailers or resellers may have short return/exchange windows for devices (for example, exchanges within 2 days in original condition with a restocking fee), but activated plans or SIM cards are not refundable. There is no public indication that a statutory 14‑day cancellation/refund right applies to activated prepaid telecom service in Chatr’s terms; provincial consumer law varies, so exceptions are uncommon.
Chatr plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| $149/year Plan | C$149.00 per year (~C$12.42/month) | Annual | 30 GB of 4G LTE data per year, unlimited Canada‑wide calling, unlimited texting (international SMS), unlimited reduced‑speed data (128 kbps) after cap |
| $25 - 500 MB Plan | C$25.00 per month | Monthly | 500 MB data (includes auto‑pay bonus), unlimited Canada‑wide talk |
| $29 - 20 GB Plan | C$29.00 per month | Monthly | 20 GB data (includes 500 MB bonus), unlimited Canada‑wide talk |
| $34 - 50 GB Canada‑US Talk Plan | C$34.00 per month | Monthly | 50 GB data (includes auto‑pay bonuses), unlimited Canada‑US calling |
| $40 - 75 GB Canada‑US Talk Plan | C$40.00 per month | Monthly | 75 GB data (includes auto‑pay bonuses), unlimited Canada‑US calling |
| $55 - 100 GB Canada‑US Talk Plan | C$55.00 per month | Monthly | 100 GB data (new for 2025; includes Canada‑US calling) |
Your consumer rights in Canada
Because Chatr operates on a prepaid, no‑contract model, you can effectively cancel service by ceasing payments; this is a standard arrangement for prepaid mobile services in Canada. Chatr’s no‑refund approach to unused prepaid balance is also common in the industry, though provincial consumer protection laws differ and may affect certain situations. If you encounter unresolved issues with service or cancellation, you can escalate complaints to the CCTS (Commission for Complaints for Telecom‑television Services) for independent adjudication.
Customer experiences
Independent reviews show mixed experiences. Positive reports include helpful in‑store assistance (for example, quick SIM replacements) and appreciation for affordable, flexible no‑contract plans. Negative feedback commonly cites difficulty reaching a live customer‑service representative (reliance on tickets or bots), activation and billing glitches, porting/account number difficulties, and frustration over lack of pro‑rated refunds when service ends.
Documentation checklist
- Account phone number and ICCID/phone IMEI, copy of purchase/plan receipt, proof of activation (if applicable)
- Written cancellation request (dated and signed) and a copy for your records
- Registered/certified mail receipt or courier tracking number if you send physical notice
- Any correspondence or support ticket numbers and screenshots showing Auto‑Pay deactivation or payment history
Common mistakes
Customers commonly assume cancelling requires a phone call or that partial refunds will be provided; with Chatr, turning off Auto‑Pay and allowing the plan to expire is the standard user‑initiated method. Other frequent errors are failing to keep proof of cancellation (no written notice or mailing receipt), attempting to port a number without confirming account details (which can delay or block the port), and relying on phone support when Chatr’s available channels are limited - all of which can make closure and dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Turn off Auto‑Pay and let plan expire | No refund for unused days or balance | Low - simple but no confirmation unless you keep records |
| Port your number to another provider | No refund; account closes after port | Medium to High - users report occasional porting/account number problems |
| Send written cancellation notice (registered mail) | No refund; cancellation effective when received | Low to Medium - more formal and provides proof, recommended if you need a record |
After cancelling
Keep all records: screenshots of Auto‑Pay deactivation, receipts, written cancellation and registered mail proof, support ticket numbers and any porting confirmations. If you run into unresolved disputes about billing, activation or porting, consider filing a complaint with the CCTS (www.ccts-cprst.ca). For quick references about cancellation or to check Chatr’s current support channels, see third‑party guidance such as cellphones.ca or reseller summaries like Xpendy. If you purchased through a retailer, consult the retailer’s return/exchange policy (for example, WirelessHotspot refund policy).
Address
Chatr Mobile Attn: Customer Service
333 Bloor Street East, 8th Floor
Toronto, Ontario M4W 1G9
Canada