Cancellation service #1 in Hong Kong
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cmhk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Cmhk: Easy Method
What is Cmhk
Cmhk (China Mobile Hong Kong, CMHK) is a Hong Kong-based mobile network operator and related-service provider offering prepaid and postpaid mobile plans, SIMs, and value-added services such as number verification/mobile authentication. Its public service terms are governed by Hong Kong law and give CMHK broad rights to change or terminate services.
How to cancel Cmhk
- Check your contract and account: note plan type (prepaid/postpaid), contract length, and any early-termination or outstanding-balance terms shown in your agreement or bill.
- Attempt online/app cancellation: sign in to the CMHK web portal or app and follow the account or service termination steps; CMHK’s terms state users may terminate at any time, but confirmation is important.
- Contact CMHK customer support: request written confirmation of cancellation and any final charges. If you purchased through App Store/Google Play, also check those store cancellation/refund processes - CMHK’s public terms do not explicitly address app-store cancellations.
- For formal requests or disputes, send a signed letter by registered mail (recommended with tracking/return receipt) to the Hong Kong address for the company; keep the postal tracking number and a copy of the letter.
- If you purchased a prepaid SIM and want to stop service, be aware prepaid credit is generally non-refundable unless the SIM/voucher was faulty before use; for postpaid plans, expect possible remaining-contract billing if you terminate early.
What happens when you cancel
Access and billing: service access typically ends after cancellation is processed; for postpaid plans, your carrier may bill remaining contract value or final charges as per the contract. For prepaid SIMs you stop using, service ends but unused credit is generally non-refundable.
Automatic or unilateral termination: CMHK’s terms allow the company to end services as a business decision and may do so without prior notice. If CMHK terminates, they disclaim liability and do not guarantee refunds.
Data and accounts: account data, authentication settings, and number verification services may be disabled on termination. If you need copies of account records or wish to make a data-privacy request, follow the company’s specified contact route and keep proof of submission.
Will I get a refund?
General rule: CMHK’s public terms and user reports indicate refunds are not guaranteed. For non-service changes or unilateral termination, CMHK disclaims liability and states refunds are at its discretion; there is no contractual right to a refund stated in the service agreement.
Prepaid and exceptions: prepaid SIM credit is generally non-refundable or non-redeemable unless the SIM/voucher is faulty prior to use. For purchases made through other platforms (ticketing, app stores, resellers), refund outcomes can depend on the intermediary’s policies and any contractual obligations they hold.
Cmhk plans and pricing
| Plan / Service | Price (CAD) | Notes |
|---|---|---|
| Prepaid SIM | Varies | Unused credit generally non-refundable; check voucher terms or seller. |
| Postpaid plans | Varies | May include fixed-term contracts; early termination can trigger remaining-contract billing. |
| Mobile authentication / verification services | Varies | Service changes and termination governed by CMHK service agreement; refunds discretionary. |
| Other value-added services | Varies | Check official CMHK channels or support for current pricing and terms. |
Your consumer rights in Canada
Canadian consumer-protection laws (for example, provincial statutes and federal measures) can provide rights such as cooling-off periods for certain contracts and refunds for services not rendered. However, CMHK’s services and terms are governed by Hong Kong law, which can limit the direct applicability of Canadian statutes if the contract was formed under Hong Kong jurisdiction.
If you purchased or were charged in Canada, consider options available in Canada - such as contacting your card issuer to request a chargeback, filing a complaint with the applicable provincial consumer protection office, or seeking dispute-resolution services - especially if you cannot obtain a resolution directly from CMHK.
Customer experiences
Reported experiences are mixed but include multiple complaints about difficulty obtaining refunds and poor customer support. Trustpilot reviews for CM.com (related ticketing/reseller experiences) report issues with refunds and being passed between organisers and the platform. Reddit accounts describe being locked into multi‑month billing for postpaid plans despite attempting cancellation and cite non-refundable prepaid credit in company terms.
There are few publicly cited positive reviews in the sources summarized here; therefore, document retention and careful confirmation are frequently recommended by other customers.
Documentation checklist
- Account number, phone number, and subscriber name; contract or plan document and billing statements.
- SIM/IMEI number (if applicable), proof of purchase or receipt, and date of purchase.
- Copies/screenshots of cancellation requests, emails, chat transcripts, and any customer-support reference numbers.
- Postal tracking/return-receipt for any registered letter and ID used for the request; bank/credit-card statements to support refund disputes if applicable.
Common mistakes
Assuming Canadian consumer law automatically overrides the provider’s chosen jurisdiction: CMHK terms are under Hong Kong law, so remedies may be limited if your agreement specifies HK jurisdiction. Example: expecting a provincial cooling-off right to apply when the contract specifies Hong Kong law.
Failing to get written confirmation: users who cancel without written or electronic confirmation can be billed afterward. Example: cancelling by phone without a reference number and later being charged as if active.
Not checking contract length or early-termination penalties: some customers report being billed for the remaining months of a multi-year contract after attempting to cancel early.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / App cancellation | At CMHK’s discretion; no guaranteed refund | Low to Medium (depends on confirmation and contract) |
| Postal registered letter to CMHK (formal request) | Possible if supported by contract terms; provides stronger evidence | Medium (requires time and proof of delivery) |
| App Store / Google Play cancellation | Depends on store policy and how purchase was processed; CMHK terms do not explicitly cover this | Medium to High (may involve multiple parties) |
| Prepaid SIM unused credit | Generally no refund unless faulty before use | High (company policy usually denies refund) |
| Postpaid early termination | Refund unlikely; may incur remaining-contract charges | High (financial consequences depending on contract) |
After cancelling
Keep all evidence: store written confirmation, final bills, and postal tracking. Verify your final bill and any outstanding charges; if you disagree, escalate with CMHK support and retain documentation. If the charge occurred in Canada and you cannot resolve it with CMHK, consider contacting your payment provider for a dispute or chargeback and your provincial consumer-protection office for guidance.
Helpful links: CMHK service contract and terms are available online - review the service agreement before and after cancellation. For reports and community feedback, see user threads and review sites to learn how others resolved similar issues.
Relevant links (examples): CMHK Number Verification Service Agreement, Reddit user thread on cancellation experiences, Trustpilot reviews (CM.com).
Address
China Mobile Hong Kong Company Limited
Level 20, Tower 1, Kowloon Commerce Centre, No. 51, Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong