Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Dronemobile
21903 68th Avenue South
98032 Kent
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dronemobile service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Dronemobile: Easy Method
What is Dronemobile
DroneMobile (products from Firstech, LLC) is a vehicle telematics and remote-control service that pairs hardware modules with a mobile app and subscription plans to provide remote lock/unlock, remote start, GPS tracking and related vehicle alerts. The product is sold as hardware plus a prepaid subscription for online connectivity and feature access.
The service is managed through your DroneMobile account and governed by the provider's Terms and Conditions and Return Policy, which describe cancellation, refunds and warranty handling.
How to cancel Dronemobile
- Sign in to your DroneMobile account on the website. Go to "Subscriptions" then "Update Plan" and follow the on-screen option to stop auto-renewal - this cancels future renewals while keeping service active until the end of the current billing period.
- Save or screenshot the confirmation that auto-renewal has been turned off; keep the date your service will end.
- If you prefer written notice, send a signed cancellation letter by registered mail (raccomandata A/R) to: Firstech, LLC, 21903 68th Avenue South, Kent, WA 98032, United States, and keep the postal tracking/receipt.
- If you have difficulty using the web interface, contact DroneMobile support (use the support/contact options on dronemobile.com), request written confirmation, and keep any ticket or reference number.
What happens when you cancel
Cancelling auto-renewal stops future billing; your subscription remains active until the end of the paid billing period. After that date, the paid features tied to the subscription will stop functioning unless you renew.
Your account and any stored settings or data will be handled according to DroneMobile's Terms and Conditions and privacy policy; review those documents for specifics on data retention, account deletion and access after the service ends.
Will I get a refund?
DroneMobile's published return policy states that all subscription plans (monthly and prepaid multi-year terms) are sold prepaid and final - no refunds or reimbursements are offered if canceled before the paid term ends. Hardware purchases are also non-refundable; defective units covered by warranty may be replaced but monetary refunds are not offered in the policy.
Canadian consumers may have statutory consumer protections that create exceptions to vendor "no refund" policies. If you believe a statutory right applies (for example for defective goods or certain online-purchase cancellation rights), raise the issue with DroneMobile support and, if needed, consult your provincial consumer protection office or legal advisor to explore remedies.
Dronemobile plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Basic (Annual) | C$59.99 per year | Annual | LOCK, UNLOCK, REMOTE START, PANIC, TRUNK, AUX 1, AUX 2 |
| Basic (3‑Year Prepaid) | C$129.99 total (approx. C$43.33/year) | 3‑Year Prepaid | Same as Basic Annual |
| Premium (Annual) | C$119.99 per year | Annual | All Basic features plus GPS tracking, Low Battery alerts, Maintenance reminders, Geofence & Curfew violation alerts, Points of Interest, Engine On/Off alerts, Emergency tracking |
| Premium (3‑Year Prepaid) | C$299.99 total (approx. C$100/year) | 3‑Year Prepaid | Same as Premium Annual |
| Business (Annual) | C$269.99 per year | Annual | 5‑minute tracking: Breadcrumbing, Brief Stops, Curfew violations, Engine On/Off Monitoring, Idling alerts, Geofencing, Historical mapping/log, Maintenance reminders, On‑demand tracking, Points of Interest, Speeding violations, Trip reporting |
| Business (3‑Year Prepaid) | C$699.99 total (approx. C$233.33/year) | 3‑Year Prepaid | Same as Business Annual |
| Business Plus (Annual) | C$319.99 per year | Annual | All Business features plus 2‑minute tracking |
| Business Plus (3‑Year Prepaid) | C$849.99 total (approx. C$283.33/year) | 3‑Year Prepaid | Same as Business Plus Annual |
Your consumer rights in Canada
Canadian consumers may have statutory protections that can override a vendor's "no refund" statements. Provincial and federal consumer-protection laws provide remedies for defective products, misrepresentations, unfair practices and, in some provinces, specific cancellation windows for certain distance or online sales.
DroneMobile's published terms do not reference Canada-specific accommodations and often refer to the firm's governing law (Washington State). If you believe your statutory rights apply, document the issue, notify DroneMobile support, and contact your provincial consumer protection office or seek legal advice to determine the appropriate next steps.
Customer experiences
Public reviews (for example on Trustpilot) include recurring complaints from customers about app reliability (intermittent failures to lock/unlock, GPS inaccuracies), difficulty with customer service (long wait times), account login and password-reset issues, battery drain concerns and maintenance costs, and reports that some users struggled to delete accounts after cancelling. These issues are reported by multiple reviewers and are worth considering before purchasing or when preparing a cancellation.
As with most services, experiences vary; review recent feedback and ask the vendor specific questions about warranty, support and how they handle cancellations and account deletion before you buy or after you cancel.
Documentation checklist
- Account email/username and password (or recovery details).
- Order number, invoice or receipt showing plan purchase and paid period.
- Device serial number / module IMEI (if applicable).
- Screenshot or PDF of subscription status and the "Update Plan" or cancellation confirmation.
- If mailing, a signed cancellation letter and the registered-mail receipt/tracking number (raccomandata A/R).
- Warranty documentation for hardware claims.
Common mistakes
Assuming cancellation equals an immediate refund is a frequent error - DroneMobile sells prepaid subscriptions as final, so cancelling typically only prevents future renewals and does not trigger a pro‑rata refund. Another common mistake is failing to save confirmation of cancellation, which makes resolving disputes harder. Some customers try to cancel under the wrong account (for example using a different email) or forget to remove their payment method after cancelling, which can cause unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (Subscriptions → Update Plan) | No (prepaid plans are final per policy; statutory exceptions may apply) | Easy |
| Phone support / customer service | No (policy); escalate possible with proof | Hard (reports of long hold times and inconsistent outcomes) |
| Registered mail (signed letter, raccomandata A/R) | No (policy); provides formal proof and date | Moderate (requires drafting letter and postal follow-up) |
| Email / support ticket | No (policy); useful for audit trail | Moderate (response times vary) |
After cancelling
Keep the cancellation confirmation and monitor your payment method for any charges through the end of the paid period and shortly afterward. If you believe you were charged incorrectly after cancelling, contact DroneMobile support immediately and provide your documentation. For warranty hardware claims, follow the vendor's instructions and keep proof of purchase.
Useful links: DroneMobile Return Policy - dronemobile.com/legal/return-policy; Terms and Conditions - dronemobile.com/legal/terms-and-conditions; main site/support - dronemobile.com.
Address
Firstech, LLC
21903 68th Avenue South
Kent, WA 98032
United States
For mailed cancellations, consider sending a signed letter by registered mail (raccomandata A/R) and retain the tracking/receipt as proof of delivery.