Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Firstnet
First Responder Network Authority Headquarters, 12201 Sunrise Valley Drive, Mail Stop 243
20192 Reston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Firstnet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Firstnet: Easy Method
What is Firstnet
FirstNet (First Responder Network Authority) is a broadband communications platform and related service offerings built to support public safety and first‑responder communications. In practice the FirstNet service plans marketed to eligible users run on AT&T’s network and are branded as FirstNet, with features such as prioritized access (First Priority®) and security options designed for public safety and related personnel.
How to cancel Firstnet
- Call FirstNet customer support for U.S.-based FirstNet service at 800-574-7000 and request cancellation. Ask for a cancellation confirmation number and the name of the agent handling the request. If you have multiple lines or devices, confirm which line(s) will be cancelled and any effects on shared features (for example, family/shared plans or device insurance).
What happens when you cancel
When you cancel, service access for the cancelled line(s) will cease per the billing cycle or the carrier’s stated effective date given by the agent. Any recurring features, such as monthly plan charges, roaming allowances or device-specific services, will stop for those lines. If you have device installment agreements, insurance, or special eligibility-based pricing, those obligations (remaining installment balances or insurance premiums) may still apply after cancellation unless explicitly resolved with the carrier.
Will I get a refund?
Publicly available FirstNet help pages and terms do not show an explicit, general refund policy (for example, a 14‑day right of withdrawal or a blanket money‑back guarantee was not located). That means refunds are not guaranteed and are typically handled on a case‑by‑case basis. Exceptions or adjustments can occur for billing errors, returned devices within a retailer or manufacturer return window, or if an agent authorizes a credit; conversely, returned hardware, eligibility failures, or unpaid installment balances may affect final charges. Always request written confirmation of any promised refund and note the timeframe for that credit.
Firstnet plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| FirstNet Unlimited (Smartphone) | US$42.99/mo | Monthly | Unlimited talk, text, data; includes roaming in Canada and Mexico; First Priority®; AT&T ActiveArmor basic security |
| FirstNet Unlimited Extra (Smartphone) | US$47.99/mo | Monthly | All base features plus unlimited hotspot |
Prices above are listed in U.S. dollars and do not include taxes or fees. FirstNet advertises roaming in Canada and Mexico for these plans without requiring an International Daily Pass; there is no official Canadian‑dollar price published, so convert using current exchange rates and your bank’s policies for exact CAD costs.
Your consumer rights in Canada
No Canada‑specific consumer rights or protections applicable to FirstNet were found in the publicly available information used for this guide. If you are in Canada and receiving service billed in the U.S., local Canadian protections may be limited or not directly applicable. For Canadian residents, consider consulting provincial consumer protection resources or the Canadian Radio‑television and Telecommunications Commission (CRTC) guidance for cross‑border telecommunications purchases. If your account is tied to eligibility criteria (e.g., U.S. first‑responder eligibility), losing eligibility can affect service terms, device return obligations, or installment balances.
Customer experiences
Reported experiences are mixed. Some users report good value and reliable service (for example, comments noting low monthly cost and good coverage). However, many users report difficulties with billing, lengthy or confusing interactions with customer service, problems merging accounts, issues cancelling or getting refunds, and challenges using apps or websites to manage accounts. These reports suggest that while network performance can be satisfactory, administrative and billing processes may be frustrating for some customers.
Documentation checklist
- Account number and billed phone number(s)
- Account owner’s full name and contact information (as listed on the account)
- Proof of identity (driver’s license, government ID) if required
- Device IMEI/serial numbers for any devices you will return
- Order number, purchase receipt, or proof of purchase (if cancelling a recent activation or device)
- Written notes of call dates, agent names, confirmation numbers, and any promised credits
Common mistakes
Common pitfalls include assuming an app or the online account portal can complete cancellation when only phone cancellation is supported, not confirming the account owner is the person making the request (agents may refuse or be limited in what they can do for non‑account holders), failing to obtain a confirmation number or written record of the cancellation, and not checking for outstanding device installment balances or insurance charges that may continue after service stops. Another frequent mistake is expecting an automatic refund; because no general refund policy is published, always get explicit confirmation for credits.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone call to FirstNet customer support (800-574-7000) | No explicit general refund policy; refunds handled case‑by‑case | Moderate - many users report billing and customer service issues |
| Cancellation via app / App Store / Google Play / web portal | Not documented / not confirmed | Unknown - no official guidance found; may not be supported |
| Written mail to First Responder Network Authority (certified/registered) | Not documented / not confirmed | Higher - may not be processed for account cancellations; slower and may not replace required phone cancellation |
After cancelling
After you cancel, keep copies of the cancellation confirmation, the final bill, and any correspondence. Monitor your payment method and subsequent billing statements for unauthorized charges. If you expect a refund or credit, note the timeline given and follow up if it does not appear. Useful places to find further help or to verify policy details include the official FirstNet site and support resources; for cross‑border or legal questions consult Canadian consumer protection agencies or legal counsel.
FirstNet official site: https://firstnet.com
FirstNet support/general help pages: https://firstnet.custhelp.com
Address
First Responder Network Authority Headquarters, 12201 Sunrise Valley Drive, Mail Stop 243, Reston, VA 20192, United States