Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Flow
PO Box 31039 RPO Thunderbird
V1M 0A9 Langley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Flow service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Flow: Easy Method
What is Flow
Flow is a note‑taking and drawing app that offers subscription plans for monthly or annual access to premium features. It is distributed for web, iOS (App Store) and Android (Google Play) and provides a 30‑day free trial for new users.
How to cancel Flow
- Web (direct subscription): Sign in to your Flow account, open your account or billing/subscription settings, and choose the option to cancel. Cancellation generally takes effect at the end of your current billing period and you keep access until then. No refunds are issued for the unused portion. (See Flow Terms/FAQ.)
- iOS (App Store): Open Settings on your iPhone or iPad → tap your name → Subscriptions → select the Flow subscription → Cancel Subscription. Deleting the app does not cancel the subscription. For details see Apple Support.
- Android (Google Play): Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select Flow → Cancel Subscription. For guidance see Google Play Help.
What happens when you cancel
When you cancel a web subscription, the cancellation typically takes effect at the end of the current billing period. You will retain access to premium features until that date; the subscription will not renew thereafter. For in‑app subscriptions through Apple or Google Play, cancelling through the platform stops future renewals but access usually continues until the end of the paid period as managed by Apple/Google. Flow does not issue pro‑rata refunds for unused time when cancellation is processed.
Will I get a refund?
Flow offers a 30‑day free trial (no credit card required) - if you cancel before the trial ends you will not be charged. Once a trial ends and billing occurs, Flow’s stated policy is that refunds are not provided for any portion of a subscription period, except in limited, exceptional cases noted by Flow. There is no specific, separate 14‑day statutory right of withdrawal described in Flow’s published policy; refunds for in‑app purchases must be requested from Apple or Google according to their refund processes.
Flow plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | C$2.99 | Monthly | Not specified |
| Annual Membership | C$19.49 | Annual | Not specified |
| Bonobo Bundle (Annual) | C$31.99 | Annual | Not specified |
| Bonobo Bundle (Annual Family) | C$51.99 | Annual | Not specified |
| Moleskine Studio Bundle | C$31.99 | Annual | Not specified |
| Moleskine Studio Family Bundle | C$51.99 | Annual | Not specified |
Your consumer rights in Canada
Under Canadian consumer protection practices, you may cancel subscriptions as allowed by the seller and by the platform used to purchase them. For web subscriptions, Flow’s terms state that you can cancel at any time but that no refunds are provided once billed. For in‑app purchases, refunds and dispute resolution for billing are handled by Apple or Google Play according to their policies. If you believe a charge is erroneous or you have an unresolved consumer complaint, you can contact the platform, your payment provider, or provincial consumer protection offices for advice on next steps.
Customer experiences
Public reviews for Flow show a mix but trend negative on some review platforms. Some customers report issues with reliability, customer support responsiveness, unexpected or erroneous charges, and difficulty resolving billing or technical problems. Other users appreciate the app’s note‑taking and drawing functionality. Use these varied reports to set expectations: cancellation is straightforward in most cases, but contacting support or disputing charges has reportedly been difficult for some users.
Documentation checklist
- Account email and username used with Flow
- Order confirmation or receipt showing subscription start/renewal date
- Screenshot of the subscription entry in Apple/Google/Flow billing settings (if applicable)
- Date you cancelled and any cancellation confirmation message or screenshot
- Payment method statement showing the charge (card, PayPal, bank)
- If sending a written cancellation, a copy of the letter and proof of registered mail (see address below)
Common mistakes
Common errors include assuming deleting the app cancels the subscription (it does not), cancelling the wrong account when multiple Apple/Google accounts are used on one device, and missing the trial end date - especially when the trial requires no payment details. Another frequent issue is attempting to obtain a pro‑rata refund after a billing period; Flow’s policy indicates refunds generally aren’t provided once charged, so planning cancellations before renewal is important.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct subscription) | No refunds after billing; cancel anytime and access continues to period end | Low |
| iOS (App Store) | Refunds must be requested from Apple; Flow does not control App Store refunds | Medium |
| Android (Google Play) | Refunds must be requested from Google Play; Flow does not control Play refunds | Medium |
After cancelling
After you cancel, keep the confirmation message or screenshot and monitor your payment method to ensure no further charges occur. If you were billed in error, contact Flow support and the platform used for purchase (Apple or Google) and retain documentation of your communications. For App Store issues see Apple purchase and refund support. For Google Play billing support see Google Play refunds. For general Canadian consumer guidance consider visiting the Government of Canada consumer information pages: Canada.ca - Consumers.
Address
For written correspondence or to send a cancellation letter by registered mail (recommended if you need proof), use:
PO Box 31039 RPO Thunderbird, Langley, BC V1M 0A9, Canada