Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Gabb Wireless
2701 N Thanksgiving Way, Suite 500
84043 Lehi
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gabb Wireless service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Gabb Wireless: Easy Method
What is Gabb Wireless
Gabb Wireless is a carrier and device provider that markets limited-function phones and wearables for children and teens, emphasizing parental controls, restricted apps, and simplified features to reduce distractions. It sells devices and monthly plans (primarily listed in U.S. dollars for the U.S. market) and offers account management tools, warranty options, and a stated return policy for purchases.
How to cancel Gabb Wireless
- Online (fastest): Sign in to your Gabb account, go to "Device Information" → "Cancel Line" and follow the prompts. Cancellation via the online portal typically deactivates the line immediately.
- Support (chat/phone): Contact Gabb support during business hours via chat or phone to request cancellation; ask for a confirmation number or screenshot of the confirmation message.
- Formal written notice (recommended for disputes): Send a signed cancellation request by registered mail (raccomandata A/R) to Gabb Wireless, Inc., 2701 N Thanksgiving Way, Suite 500, Lehi, UT 84043, United States, and keep the delivery confirmation for your records.
What happens when you cancel
When a Gabb line is cancelled the service is immediately deactivated and the phone number is lost. Any recurring billing for that line should stop going forward, though your final bill may include prorated charges or adjustments. Device-level access, parental controls and cloud-stored account data tied to the active line may become inaccessible; if you need records or settings, download or save them before cancelling. If you have a contract, termination may trigger an Early Termination Fee (ETF) as described below.
Will I get a refund?
Refunds depend on what you purchased and your contract status. If you return a device under Gabb’s return window, you may receive a refund for the device (subject to restocking or non-refundable exceptions) and prorated service credits for cancelled service. Gabb states that prorated credits and refunds are issued back to the card on file and can take up to 15 business days to appear. Activation fees are non-refundable. Opened accessories are non-refundable and unsealed retail boxes may incur a $50 restocking fee. If you cancel before contract end, you may owe an ETF: Gabb’s published structure starts at about $150 for two‑year contracts (decreasing over time), about $100 for one‑year contracts (decreasing after month 3), and no ETF on month‑to‑month plans. Keep receipts and confirmation of return shipments to support refund claims.
Gabb Wireless plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (US) | US$29.99 | Monthly | Entry-level Gabb plan (U.S. only, no contract) |
| Standard (US) | US$34.99 | Monthly | Middle-tier Gabb plan (U.S. only, no contract) |
| Advanced (US) | US$39.99 | Monthly | Includes data options (U.S. only, no contract) |
| Gabb Plan (US) | US$19.99 | Monthly | Text-only messaging, unlimited talk/text, GPS location |
| Gabb Plus Plan (US) | US$24.99 | Monthly | Includes image and group messaging, unlimited talk/text, GPS |
| Gabb Phone Z2 plan (US) | From US$17.99 | Monthly | Low-cost phone plan with 2‑year contract (U.S. blog estimate) |
Note: No official Canadian-dollar pricing for Gabb Wireless in Canada was found for 2024/2025; the table shows U.S. plan prices and features as publicly listed.
Your consumer rights in Canada
Canadian consumers generally benefit from statutory protections such as implied conditions of merchantability and fitness, and many provinces provide a minimum cooling-off period for distance or online sales (commonly 14 days), though individual return policies can extend that minimum. Gabb’s published return window (30 days for most purchases) exceeds typical cooling-off minimums but activation fees stated as non‑refundable may be subject to provincial rules if not clearly disclosed before purchase. Early Termination Fees must be transparently disclosed at sale; recurring complaints about ETFs suggest you should verify any ETF terms in writing before subscribing. For defective products you retain provincial consumer remedies and warranty protections; if Gabb marks refurbished devices final sale, you still have rights for products that do not meet basic quality standards. If a dispute arises, retain documentation and consider contacting provincial consumer protection offices, the Competition Bureau (competitionbureau.gc.ca), or your provincial consumer affairs office (for Ontario see Consumer Protection Ontario).
Customer experiences
Independent and many Trustpilot reviewers praise Gabb’s limited-device approach, strong parental controls, simplicity for children, and responsive friendly service in many cases. Reviewers often highlight low distraction and affordable plan options as benefits. However, aggregated complaints on the BBB, Reddit and other forums cite recurring problems: difficulty reaching effective customer service, billing or cancellation problems, delays or denials of refunds, hardware or connectivity failures (for example, watches losing charge quickly or tracking issues), and frustrations with Early Termination Fees or unclear disclosure. These mixed experiences mean outcomes can vary by case; careful documentation is important if you anticipate pushback.
Documentation checklist
- Order confirmation and receipts (device and plan)
- Contract terms, plan details, and any ETF disclosure
- Billing statements showing charges and proration
- Screenshots or PDFs of account cancellation confirmation or support chat transcripts
- Return shipment tracking and delivery confirmation (if returning a device)
- Registered mail receipt or delivery confirmation (if used)
Common mistakes
Common mistakes include cancelling without saving account information or confirmation (then having no proof the request was made), returning devices without following Gabb’s stated return windows or packaging rules (resulting in restocking fees or refusal), and assuming immediate refunds will post to your card - Gabb states refunds can take up to 15 business days. Another frequent issue is not checking contract terms for ETFs before cancelling; customers who assume month‑to‑month flexibility only to find a one‑ or two‑year obligation can face unexpected fees. Finally, relying solely on verbal confirmations without a written or recorded confirmation can make resolution harder if disputes arise.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online via account ("Device Information" → "Cancel Line") | Possible prorated credit to card; refunds/credits may take up to 15 business days | Low - immediate deactivation and fastest confirmation if the portal works |
| Chat / Phone support | Possible prorated credit; timeline similar but depends on agent handling | Medium - recurring complaints exist about service responsiveness and billing resolution |
| Registered mail (formal written notice) | Formal notice supports refund/ETF disputes; refunds still subject to standard timelines | Low - Medium - slower to process but provides delivery confirmation and a stronger paper trail |
After cancelling
After you cancel, save the confirmation and monitor your card for prorated credits or refunds; allow up to 15 business days for credits to post. If you returned a device, retain tracking and check Gabb’s return policy on refunds and restocking fees: Gabb sales & returns. For cancellation specifics see Gabb’s cancellation guidance: Cancel a Gabb line. If you encounter problems, document all communications, escalate with copies of your evidence, and consider filing a complaint with consumer protection authorities or seeking assistance from provincial consumer services. For reviews and community experiences you can consult reviews such as Trustpilot (Trustpilot) and the BBB (BBB).
Address
Gabb Wireless, Inc., 2701 N Thanksgiving Way, Suite 500, Lehi, UT 84043, United States