Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Giffgaff
11 Vine Street
UB8 1QE Uxbridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Giffgaff service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Giffgaff: Easy Method
What is Giffgaff
Giffgaff is a UK-based mobile virtual network operator that offers pay-as-you-go and plan-based mobile services through a recurring patterns of online, community-driven support model. It sells SIMs, plans, and refurbished phones, and manages subscriptions and refunds through its web dashboard and Help pages.
How to cancel Giffgaff
- Within the 14-day cooling-off period after activating a SIM: request cancellation via the Giffgaff Help page to cancel the service registration and receive a refund (full if unused, prorated if partially used).
- To stop auto‑renewing plans or auto‑top‑ups: disable the recurring plan / delete payment details in your dashboard or the app store subscription settings. If a plan is queued, cancel at least 24 hours before the next payment to be eligible for a refund.
- To cancel an 18‑month contract within the first 14 days: use the contract details page and choose “Terminate your contract” → “End my contract”; unused credit or the remainder of a plan is refunded prorated.
- To end a contract after the 14‑day cooling‑off period: follow the contract termination process in your account - an early termination charge applies, calculated as (cost of current plan ÷ 2) × number of full months remaining.
What happens when you cancel
When you cancel, recurring payments and auto‑renewal are stopped. Service access may end immediately or at the end of the current paid period depending on the product; check your account for the exact end time. Any unused plan time or credit that qualifies for a refund will be calculated and processed according to Giffgaff’s refund rules. If you cancel a contract early, an early termination fee may apply using the published formula.
Will I get a refund?
Refund entitlement depends on the product and timing. For SIMs and plans cancelled within the 14‑day cooling‑off period, a full refund is given if unused, or a prorated refund if partially used; refunds are applied to the same payment method and typically take 3 - 5 business days to reach your account. Phones (including refurbished) can be returned within 21 days for refund, but Giffgaff may deduct for diminished value if a device has been used beyond what is necessary to inspect it. For wrong plans, accidental top‑ups, or overcharges contact Giffgaff support to request a refund; queued plans must be cancelled at least 24 hours before application to qualify for refund. Refunds are initiated in line with Giffgaff’s return policy and terms.
Giffgaff plans and pricing
| Plan | Price (GBP) | Approx. Price (CAD) | Period | Features |
|---|---|---|---|---|
| Roaming (pay-as-you-go) in Canada - data | £0.20 per MB | ≈ C$0.34 per MB | Per MB | Mobile data usage while roaming in Canada |
| Roaming (pay-as-you-go) in Canada - calls | £1.00 per minute | ≈ C$1.70 per minute | Per minute | Calls made or received while roaming in Canada |
| Roaming (pay-as-you-go) in Canada - SMS | £0.30 per SMS | ≈ C$0.51 per SMS | Per message | Text messages sent while roaming in Canada |
Your consumer rights in Canada
Giffgaff states a 14‑day cooling‑off period from activation or delivery that applies to SIMs and plans; this does not remove any statutory consumer protections you have under Canadian law or your province’s regulations. Statutory rights (for example, protections regarding faulty goods or unfair business practices) remain in force. Refunds are normally initiated within 14 days of a qualifying cancellation and may take 3 - 5 business days to reach your payment method. If returning phones, note that returns within 21 days are accepted but refunds may be reduced for diminished value from use beyond necessary inspection.
Customer experiences
Across customer reviews, many users praise Giffgaff for flexibility, transparency, and value - easy plan changes, no long‑term lock‑ins, and generally straightforward online account management. Negative feedback tends to focus on mobile coverage and data performance: some users report inconsistent signal or slower data speeds in areas where network maps suggest good coverage. These strengths and weaknesses commonly appear in aggregated reviews.
Documentation checklist
- Account username or email and password (to access the dashboard)
- Order number, SIM or phone IMEI, and activation date
- Proof of purchase or contract details (for 18‑month contracts)
- Payment method details for the refund (card or PayPal) and proof of any bank actions if needed
- Return postage tracking number and evidence of timely return for devices
Common mistakes
Typical errors include forgetting to cancel queued plans at least 24 hours before renewal, leaving auto‑renew enabled in the app store rather than the Giffgaff dashboard, and assuming refunds are instantaneous - refunds often need a few business days to appear. Users also sometimes return phones after extensive use and then expect a full refund, not accounting for potential deductions for diminished value, or they fail to keep proof of postage when returning a device.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 14‑day cooling‑off | Full if unused; prorated if partially used | Low - request via Help page |
| Disable auto‑renew / cancel queued plan | Queued plan refundable if cancelled ≥24 hours before application | Low - update dashboard or app store settings |
| Cancel 18‑month contract within 14 days | Prorated refund of unused plan/credit | Low - use contract details page |
| End contract after 14 days (early termination) | No refund; early termination charge applies per formula | Medium - fee applies and must be calculated |
| Return phone within 21 days | Refund possible, may be reduced for diminished value | Medium - must return promptly and keep proof |
After cancelling
After you cancel, check your account dashboard and email for confirmation and any refund reference. If a refund doesn’t appear within the expected timeframe, contact Giffgaff support via the Help pages. For device returns, use tracked postage and retain the tracking number. For official policy details and to submit cancellation or returns requests, see Giffgaff’s Help, Terms and Returns pages and third‑party review pages for community experiences: Giffgaff Help, Giffgaff Terms & Conditions, Giffgaff Returns, Trustpilot (Canada).
Address
giffgaff Ltd
Hertz House, 11 Vine Street, Uxbridge, Middlesex UB8 1QE, United Kingdom