Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Glo
Via Giorgio Ribotta 35
00144 Roma
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Glo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Glo: Easy Method
What is Glo
Glo is a subscription-based online platform offering yoga, Pilates, meditation and fitness classes on demand through its app and website. It provides guided sessions of varying lengths taught by different instructors and is available via web browsers, iOS (Apple App Store), Android (Google Play) and some third-party platforms such as Amazon or Roku.
How to cancel Glo
- Via Web (Glo.com): Log into your account in a web browser, go to Account Settings → Payment → “Cancel your account,” and follow the confirmation prompts. You will retain access until the end of your current billing period. See Glo support: cancelling.
- Via iOS / Apple App Store: Cancel through your Apple ID subscription settings (Settings → your name → Subscriptions). You cannot cancel App Store subscriptions from inside the Glo app. See Glo support: refunds and third-party billing for details.
- Via Google Play: Cancel in the Google Play Store under Subscriptions. Glo cannot cancel Google Play subscriptions for you; use Google Play subscription management.
- Via other platforms (Amazon, Roku): Cancel directly through the account/subscription settings for that platform; Glo cannot manage third-party subscriptions.
- Important: Deleting the Glo app or your device copy of the account does not automatically cancel a paid subscription - you must cancel via the correct platform where you were billed.
What happens when you cancel
When you cancel a Glo subscription through the correct channel, the subscription will be set to not renew at the end of the current billing period. You will normally keep full access to Glo content until that period expires. Cancelling stops future billing but does not typically erase your Glo account or saved preferences; those remain unless you request account deletion through Glo’s account settings or support channels. Remember that removing the app from your device does not stop billing.
Will I get a refund?
Glo’s policy states that subscription payments are non-refundable, including for unused time or if you cancel early. If you subscribed through a third-party platform (Apple App Store, Google Play, Amazon, Roku, etc.), refunds must be requested from that provider because Glo has no access to third-party billing systems. There is no explicit 14-day automatic refund window in Glo’s stated policy for digital subscriptions; any refund exceptions would need to be handled through the billing platform or by disputing the charge with your card issuer where applicable.
Glo plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly Membership | C$40.00 | Monthly | Full access to yoga, Pilates, fitness, meditation classes via Glo app |
| Quarterly Membership | C$99.00 | Quarterly | Full access for three months |
| Annual Membership | C$319.99 | Annual | Full access for one year |
Your consumer rights in Canada
Canadian consumer protection rules may provide additional rights beyond a provider’s stated refund policy. Some online purchases can be subject to a 14-day cooling-off period for distance contracts depending on the nature of the service and the province’s laws, though applicability can vary and may be affected by purchases made through third-party app stores. If you believe Glo’s non-refundable policy conflicts with your legal rights, you can consider disputing the charge with your credit card issuer or filing a complaint with provincial consumer protection offices. For purchases made through Apple or Google, you must follow those platforms’ refund procedures.
Customer experiences
Many users praise Glo for the breadth of class types, quality of instructors and the flexibility to mix short and longer sessions across yoga, Pilates and meditation. However, there are recurring complaints from users who report unexpected or large charges after free trials, difficulties cancelling or obtaining refunds, and dissatisfaction with customer support. Reports on public review sites include allegations of unclear billing during signup and challenges getting refunds, especially for subscriptions processed outside of Glo’s website.
Documentation checklist
- Account email/login and username
- Order or subscription confirmation (email receipt), with date and amount
- Billing statement or credit card transaction showing the charge
- Screenshots of subscription settings or cancellation attempts and any confirmation messages
- Platform used for purchase (Glo.com, Apple App Store, Google Play, Amazon, Roku, etc.)
Common mistakes
Customers commonly assume that deleting the app cancels billing, which it does not. Another frequent error is attempting to cancel a subscription inside the Glo app when the subscription was handled by Apple, Google or another platform - those must be cancelled through the platform that billed you. Some users also expect a partial refund for unused time after cancellation; Glo’s stated policy is that subscription payments are non-refundable. Finally, not saving a cancellation confirmation or missing the renewal date can lead to unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Glo.com) | No - Glo states subscriptions are non-refundable; access remains until period end | Low - cancel through Account Settings on the website |
| iOS / Apple App Store | Refunds handled by Apple; request via Apple’s refund process | Medium - cancel via Apple ID subscriptions; refunds via Apple support |
| Google Play (Android) | Refunds handled by Google Play; request via Google Play support | Medium - cancel via Google Play subscriptions; refunds via Google support |
| Other platforms (Amazon, Roku) | Refunds handled by that platform; contact the platform for refund requests | Medium - cancel via the third-party platform’s subscription management |
After cancelling
Keep copies of cancellation confirmations and the documentation listed above until the billing period ends and you’ve verified no further charges occur. If you do see an unexpected charge after cancelling, contact your payment provider (credit card or bank) to dispute the charge and consider contacting the platform where you purchased (Apple, Google, Amazon, Roku) if applicable. For Glo-specific guidance about cancelling or refunds, see the Glo support pages: How do I cancel my Glo subscription? and Can I get a refund for my Glo subscription?
Address
GLO British American Tobacco Italia S.p.A., Via Giorgio Ribotta 35, 00144 Roma, Italia