Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Globe
351 King Street East, Suite 1600
M5A 0N1 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Globe service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Globe: Easy Method
What is Globe
“Globe” can refer to several unrelated services that use the Globe name: developer services (Globe.dev), customer account platforms (Globe Customer), and the Canadian newspaper The Globe and Mail (print and digital subscriptions). Each is operated under separate terms and cancellation rules. This guide focuses on cancelling subscriptions in Canada and highlights the differences so you can choose the correct process for the product you use.
How to cancel Globe
- Globe.dev (digital developer subscription): Sign in to your account on Globe.dev, go to Account or Billing settings, and choose Cancel subscription. Cancellation takes effect at the end of the current billing cycle; there is no refund for unused time.
- Globe Customer (recurring subscription via their platform): Cancel through your account dashboard if available, or contact Globe Customer support (use their legal/contact page) to request cancellation. Cancellation typically takes effect at the end of the current subscription period; inactivity alone will not cancel the subscription.
- The Globe and Mail (print and digital): For print/subscription products, follow the cancellation instructions in your account or contact customer service by phone or email. Print cancellations usually require at least 28 days’ notice and take effect at the end of the current billing period. If you prefer hard-copy proof, send written notice (recommended via registered mail) to Customer Service, The Globe and Mail, 351 King Street East, Suite 1600, Toronto, ON M5A 0N1.
What happens when you cancel
When you cancel a subscription it generally remains active until the end of the current billing or subscription period. Access to digital content, apps, and services continues until that date; you will not be billed after the cancellation takes effect. The provider may retain your account information and usage records in accordance with their privacy policy; if you want data removed, request data deletion separately following the provider’s privacy procedures.
Will I get a refund?
Refund policy depends on the specific Globe service. Globe.dev’s terms state there are no refunds for the unused portion of a subscription. The Globe and Mail’s terms say one-time purchases cannot be canceled or refunded, refunds under a certain small amount (e.g., less than C$5) are not issued, and credits or refunds are granted at the provider’s discretion. Always check the service’s terms of sale for any limited exceptions or discretionary refunds (for example, prorated credits or goodwill gestures).
Globe plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital All Access (intro offer) | C$3.96 | Per 4 weeks (introductory) | Unlimited digital access across devices, Globe App, Globe2Go, investor tools, newsletters |
| Digital All Access (regular) | C$31.96 | Per 4 weeks (after intro) | Unlimited digital access across devices, Globe App, Globe2Go, investor tools, newsletters |
| Monday‑to‑Saturday Home Delivery + Digital | C$10.99 | Per week (first 52 weeks) | Print delivery Mon - Sat, Globe2Go, digital access and investor tools |
| Saturday‑Only Home Delivery + Digital | C$6.99 | Per week (first 52 weeks) | Print delivery Saturday only, Globe2Go, digital access and investor tools |
Your consumer rights in Canada
Canadian consumer rules generally allow you to cancel digital subscriptions so that cancellation takes effect at the end of the current billing cycle; providers are not universally required to refund the unused portion of prepaid subscription periods unless their contract or law says otherwise. For print or periodic delivery services, requiring notice (for example, 28 days) is common and considered reasonable. There is no automatic 14‑day right of withdrawal for digital services in Canada unless the seller’s terms or a specific program offers it; check each provider’s stated refund and cancellation policy.
Customer experiences
Experiences with companies that share the “Globe” name vary by business. Some services that handle document legalization and customer support report positive feedback for professionalism and efficiency, while other reviews (including unrelated Globe‑branded companies) mention extra fees, delays, or customer service issues. These are specific to each company and should not be assumed to reflect The Globe and Mail or Globe.dev policies; always check reviews for the exact legal entity you’re dealing with.
Documentation checklist
- Account username/email, subscription or order number, payment method details, and recent billing statement; confirmation screenshots or emails of cancellation attempt; written cancellation notice (if mailed, proof of registered mail receipt) and any support ticket or reference number.
Common mistakes
Common mistakes include assuming inactivity or lack of use cancels a subscription, missing required notice periods (for print subscriptions), and expecting automatic prorated refunds when the terms state none are offered. Another frequent issue is not keeping proof of cancellation - verbal phone requests without a reference number, or unconfirmed emails, can leave you vulnerable to further billing. Always check the exact terms tied to any promotional price period so you know when regular billing resumes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via account settings (Globe.dev) | No refund for unused portion (per terms) | Easy |
| Cancel via account or support (Globe Customer) | Cancellation at end of period; refunds depend on their policy | Medium |
| Phone/email/written notice for print (The Globe and Mail) | No refund for current period; small-amount refunds may not be issued; discretionary credits only | Medium - Hard (28 days’ notice recommended) |
After cancelling
Keep written proof of cancellation and any confirmation numbers. Monitor your bank or card for unexpected charges in the next billing cycle and raise a dispute immediately if you are billed after a confirmed cancellation. If you need the provider’s official policies, see the terms pages: Globe.dev terms at docs.globe.dev Terms of Service, Globe Customer legal page at globecustomer.com/legal, and The Globe and Mail terms at globeandmailcentre.com Terms and Conditions. For contentious charges, contact your card issuer as well as the provider.
Address
Customer Service, The Globe and Mail, 351 King Street East, Suite 1600, Toronto, ON M5A 0N1