Cancellation service N°1 in Spain
Contract number:
To the attention of:
Cancellation Department – Holafly
Camino de la Aparecida 10
30152 Murcia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Holafly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Holafly: Easy Method
What is Holafly
Overview
Holafly is a provider of travel eSIMs and physical SIMs that allows travellers to access mobile data plans in other countries without changing their primary carrier. The company sells daily, multi‑day and monthly plans (including unlimited data options for Canada and global plans) and supports activation and customer service via an online account, chat and WhatsApp.
How to cancel Holafly
- Subscription (recurring plans): Sign in to your Holafly online account and cancel the recurring subscription, or contact Holafly customer support (WhatsApp, email at help@holafly.com, or chat) and request cancellation. Cancelling stops future automatic renewals; your current plan remains active until the end of the current billing cycle.
- Monthly/annual plans: Cancel at least 7 days before the renewal date to avoid unwanted charges. If you cancel after that deadline you may still be charged for the next period and will retain service until the cycle ends.
- Right of withdrawal (cooling‑off): If you purchased an eSIM you may withdraw within 14 days of purchase only if the eSIM has not been activated/used. To request withdrawal, contact support by email or WhatsApp and state your order number and that the eSIM has not been activated.
- Registered mail option (recommended for proof): If you prefer physical proof of delivery when making a formal cancellation/refund claim, send a signed cancellation/withdrawal letter by raccomandata A/R (registered mail with acknowledgment of receipt) to Holafly’s corporate address in Spain (see Address section below).
What happens when you cancel
When you cancel a recurring Holafly subscription the cancellation prevents future automatic renewals but does not terminate any remaining paid time. Your data plan will remain active until the end of the current billing cycle. Holafly’s standard approach is not to provide prorated refunds or credits for unused days within an already‑paid period unless special circumstances apply (e.g., eligibility under withdrawal rules or an approved exception).
Will I get a refund?
Refund eligibility depends on timing and whether the eSIM or data plan was activated. Holafly offers a company‑level withdrawal/refund policy: within 14 days of purchase you can request a withdrawal - if the eSIM has not been activated you are typically eligible for a full refund; if it has been partially used a proportional partial refund may be considered. Holafly also notes a broader allowance that eSIMs purchased via Holafly and not activated may be refundable if requested within up to six months in certain cases. Exceptions and case‑by‑case reviews may apply (duplicate purchases, device incompatibility/lock, technical failures). Refund requests should be submitted to help@holafly.com, via WhatsApp or chat; requests are reviewed (commonly within 5 - 10 business days) and bank processing adds additional time. Remember that cancelling a subscription does not by itself guarantee a refund - refunds depend on the rules above and the specifics of your case.
Holafly plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Canada unlimited eSIM - 8-day | C$52 | 8 days | Unlimited data |
| Canada unlimited eSIM - 12-day | C$61 | 12 days | Unlimited data |
| Canada unlimited eSIM - 17-day | C$74 | 17 days | Unlimited data |
| Canada unlimited eSIM - 1 day | C$10 | 1 day | Unlimited data |
| Canada unlimited eSIM - long stay (per day) | C$4 per day | Variable | Unlimited data |
| Global eSIM - Emergency Plan | Approx. C$5 | Monthly | 1 GB/month |
| Global eSIM - Light Plan | Approx. C$51 | Monthly | 25 GB/month + hotspot |
| Global eSIM - Unlimited Plan | Approx. C$66 | Monthly | Unlimited data + hotspot + 1 local number |
Your consumer rights in Canada
Holafly’s 14‑day withdrawal policy and other refund provisions are company‑offered terms and are more similar to EU‑style cooling‑off rights than to a guaranteed Canadian statutory right. In Canada there is no single federal 14‑day no‑reason cancellation rule that automatically applies to all digital or telecommunication purchases; consumer protections vary by province and by the nature of the product. Therefore, while Holafly’s published policies create a clear path for refunds in many situations, Canadian consumers should verify any additional protections available under their provincial consumer protection laws or contact a provincial consumer protection office if they believe statutory rights have been breached.
Customer experiences
Customer reviews show a mix of positive and negative experiences. Many travellers praise Holafly for reliable coverage, easy eSIM installation, and responsive support via WhatsApp/chat when things go smoothly. Positive reviewers highlight good connectivity in Canada and fast, patient customer service agents. On the other hand, some customers report activation problems, slow or automated refund handling, long delays, or frustration with virtual assistants. Refunds and dispute resolution appear to be the most common friction points; some customers resolved issues quickly with human agents, while others experienced lengthy back‑and‑forths.
Documentation checklist
- Order number and purchase date (from your confirmation email)
- Copy or screenshot of eSIM activation status (activation code used / activation timestamp)
- Photos/screenshots showing that the eSIM was not activated (if claiming non‑activation)
- Evidence of device incompatibility or lock (if relevant), such as carrier lock notification
- Correspondence with Holafly support (chat transcripts, WhatsApp messages, email)
- Bank statement or payment receipt showing the charge (for refund requests)
- If sending registered mail: a copy of the signed letter and the raccomandata A/R acknowledgment
Common mistakes
Common user mistakes include assuming cancellation equals a refund (cancellation only stops renewal unless refund conditions apply), waiting until after the renewal date to cancel and thus being charged for the next period, and activating the eSIM before requesting a refund when you intended to withdraw (activation commonly voids the full‑refund 14‑day right). Other frequent problems are failing to keep proof of purchase or activation status and relying solely on automated chat responses without escalating to a human agent when necessary.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via online Holafly account | Stops future renewals. Refunds not automatic; dependent on activation and timing (no prorated refunds for unused time in most cases). | Low |
| Contact support (WhatsApp / email / chat) | Refund possible if within company rules (14‑day non‑activation window, compatibility issues, or approved exceptions). Case‑by‑case review. | Moderate |
| Registered mail (raccomandata A/R) to company address | Useful evidence for formal withdrawal or dispute; refund still depends on policy and activation status but proof supports your claim. | Moderate - High |
After cancelling
After you cancel, keep copies of all confirmation messages and any acknowledgement of cancellation from Holafly. If you requested a refund, monitor your email for confirmation and expect an initial review period (commonly 5 - 10 business days) and additional processing time through your bank. For help or to follow up, contact Holafly support at help@holafly.com or via the Holafly website. If you want to read other travellers’ experiences before or after cancelling, see Holafly reviews on Trustpilot. For general Canadian consumer guidance, consult the Government of Canada consumer protection resources.
Helpful links: Holafly official site | help@holafly.com | Holafly reviews (Trustpilot Canada) | Government of Canada - Consumer protection
Address
HOLAFLY S.L., Camino de la Aparecida 10, 30152 Murcia, Spain