Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Hushed
45 O’Connor Street, Suite 1420
K1P 1A4 Ontario
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hushed service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Hushed: Easy Method
What is Hushed
Overview
Hushed is a service that provides temporary or long‑term secondary phone numbers for calling and texting via an app. It offers monthly, yearly and prepaid plans with features such as unlimited talk and text (within the US & Canada) and pay‑as‑you‑go international options; official pricing is displayed in US dollars though App Store listings may show CAD amounts for Canadian users.
How to cancel Hushed
- App Store (iTunes): Open your Apple ID subscriptions in the iOS Settings or iTunes, find the Hushed subscription and cancel there. Hushed cannot cancel App Store subscriptions for you. Make the cancellation at least 24 hours before renewal; cancellation stops future billing but does not shorten the active period.
- Google Play: Open Google Play > Payments & subscriptions > Subscriptions, select Hushed and cancel. Hushed cannot cancel Google Play subscriptions for you. Cancel at least 24 hours before renewal; cancellation does not apply retroactively to the current paid period.
- Web / Credit‑card subscription: Sign in to your Hushed account on the app or at the Hushed website and follow Account > Subscriptions (or Billing) to cancel. After cancelling on the web/credit‑card flow, the subscription remains active until the end of the current billing period; Hushed does not issue refunds for the unused portion.
What happens when you cancel
When you cancel, future renewals stop but your current subscription remains active until the end of the paid billing period. You will retain access to your Hushed number and associated service until that period expires unless Hushed terminates service for other reasons (for example, Terms of Service violations). Cancellation does not automatically delete account data; numbers may expire or be recycled after inactivity per Hushed policies.
Will I get a refund?
Hushed’s baseline policy is that there are no refunds or credits for partially used subscription periods. For accidental purchases or dissatisfaction, Hushed asks customers to contact support@hushed.com (they report a response within one business day); however, refunds for iTunes purchases must be handled through Apple and unused portions are generally not refundable via Hushed. Hushed also reserves the right to terminate access without refund in cases of Terms of Service violations.
Hushed plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Monthly (1 Line) | US$4.99 (~C$6.50 - 7.00 in‑app) | Monthly | Unlimited Talk & Text within US & Canada |
| Unlimited Monthly Number | C$6.99 (App Store Canada) | Monthly | Unlimited Talk & Text within US & Canada |
| 3 Line Subscription Monthly | C$18.99 | Monthly | Three lines, unlimited talk & text |
| Prepaid 30‑Day Local Plan | US$5.99 (~C$8.00) | 30‑Day | Bundled minutes/SMS within US & Canada |
| Prepaid 365‑Day Local Plan | US$34.99 (~C$47.00) | Yearly | Bundled minutes/SMS within US & Canada |
| Annual Unlimited Plan | US$47.99 (~C$210 - 244 depending on exchange & taxes) | Yearly | Unlimited Talk & Text within US & Canada |
| Pay‑as‑you‑go 30‑Day International Plan | US$6.99 (~C$9.50) | 30‑Day | International calling, includes US$1 credit |
Your consumer rights in Canada
Hushed lists prices in USD and may display CAD amounts in app stores; exchange rates and taxes affect your final charged amount. Hushed’s Terms of Service limit refunds and allow termination without reimbursement, which can restrict remedies available directly through the company. Under Canadian consumer protection law, there may be provincial rules that afford certain rights (for example, cooling‑off periods or protections against unfair practices), but contractual terms and platform store rules (Apple/Google) affect the practical outcome.
If you believe Hushed’s actions breach Canadian consumer protection laws you can consider contacting your payment provider to request a chargeback, seeking assistance from Apple or Google for platform purchases, or filing a complaint with federal or provincial consumer protection agencies. Keep records of receipts, correspondence and screenshots to support any dispute.
Customer experiences
User feedback is mixed. Some customers report responsive and helpful support resolving technical issues and smooth number acquisition. At the same time, many users have complained about sudden account suspensions without clear explanations, loss of access to numbers or funds, ongoing service interruptions, and difficulty obtaining refunds. There are also reports of subscriptions continuing to be charged after service suspension and concerns about so‑called “lifetime” numbers expiring after inactivity.
Documentation checklist
- Account email and username, order/receipt (App Store/Google Play receipt or web invoice), subscription ID, screenshots of billing or charges, dates of cancellation attempts, and all correspondence with Hushed support (including support ticket numbers).
Common mistakes
Common errors include attempting to cancel within the Hushed app for App Store or Google Play purchases (those must be cancelled through Apple or Google), waiting until the renewal window (you must cancel at least 24 hours before renewal for store subscriptions), and assuming cancellation triggers an immediate refund for the unused portion - Hushed does not provide pro‑rata refunds. Examples: a user who cancels in the app but bought through Apple may still be charged because the Apple subscription was not cancelled; another user who requests a refund for half a month remaining is told refunds are not provided for partial periods.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iTunes) | No pro‑rata refunds from Hushed; refund requests must go through Apple (subject to Apple policy). | Moderate - cancel via Apple ID subscriptions; Hushed cannot cancel for you. |
| Google Play | No pro‑rata refunds from Hushed; Google Play handles refund requests per its policy; contact Hushed support for accidental purchases. | Easy - cancel in Google Play subscriptions; Hushed cannot cancel for you. |
| Web / Credit‑card subscription | No refunds for unused portion; contact support@hushed.com for accidental purchases (company may review case). | Easy - cancel via Hushed app or website account billing settings. |
After cancelling
After you cancel, keep your proof of cancellation and any confirmation emails. If you need a refund or if billing continues, contact Hushed support at support@hushed.com and provide your receipts and cancellation evidence. For App Store or Google Play purchases, also check and submit refund requests through Apple Support: report a problem or Google Play Help: request a refund. If you plan to escalate, gather documentation and consider contacting your card issuer for a chargeback or filing a complaint with consumer protection authorities (for federal guidance see Competition Bureau Canada).
Address
45 O’Connor Street, Suite 1420, Ontario, K1P 1A4, Canada