Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jb Hi‑Fi Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Jb Hi‑Fi Mobile: Easy Method
What is Jb Hi‑Fi Mobile
JB Hi‑Fi Mobile is a mobile service offering associated with the JB Hi‑Fi retail group. Publicly available information indicates the service operates in Australia (in partnership with Telstra) and an app exists in the Canadian App Store, but there is no clear, publicly documented Canadian mobile‑plan product or pricing for 2024/2025.
Because JB Hi‑Fi Mobile details for Canada are not well documented publicly, cancellation and refund steps may depend on where the subscription or purchase was created (App Store, Google Play, the JB Hi‑Fi website or a third‑party reseller).
How to cancel Jb Hi‑Fi Mobile
- Identify where the service or subscription is managed (Apple App Store subscription, Google Play subscription, JB Hi‑Fi account or third‑party site). If it was purchased through Apple or Google, cancel through that store (Apple subscriptions via your Apple ID; Google Play via Subscriptions in the Play Store). Note: there is no publicly documented, Canada‑specific cancellation method for JB Hi‑Fi Mobile.
- If the subscription or contract appears to be with JB Hi‑Fi directly, contact JB Hi‑Fi customer support first by phone or email and ask for cancellation instructions and written confirmation.
- If the support route does not resolve it, send a written cancellation request by certified mail (or equivalent, e.g., raccomandata A/R) addressed to JB Hi‑Fi Group Pty Ltd, PO Box 5190, South Melbourne VIC 3205, Australia. Mark the envelope “Attention: Cancellations / order‑cancel department” and keep proof of posting and delivery.
- Retain all order numbers, account details, receipts and any confirmation messages; request a confirmation of cancellation and a final statement showing no further charges.
What happens when you cancel
When you cancel, access to any active mobile service or app‑based subscription will typically end at the end of the current billing period unless the provider specifies otherwise. Automatic renewal should stop, but you should request written confirmation. Any personal data associated with the account may remain in accordance with the provider’s privacy policy; ask JB Hi‑Fi for details on data retention and deletion if you need data removed.
If a device or plan was part of a bundled sale or fixed‑term contract, cancellation may have additional consequences such as early‑termination fees or outstanding device balances - confirm these before you cancel to avoid unexpected charges.
Will I get a refund?
Refunds depend on the retailer’s policy, the purchase type and applicable consumer‑protection laws. JB Hi‑Fi’s publicly referenced refund guidance (from JB Hi‑Fi NZ) states a 100% “change of mind” refund on unused, unopened goods within 90 days, with remedies available beyond that if consumer guarantees are breached. That guidance also notes no refunds for PC games or computer software in change‑of‑mind situations. These references are from JB Hi‑Fi NZ and may not apply verbatim in Canada; Canadian consumer protection law can provide additional rights to repair, replacement or refund where goods are faulty.
For subscriptions specifically, refunds commonly depend on the place of purchase (App Store and Google Play have their own refund processes) and the terms under which the subscription was sold. If you believe you are entitled to a refund under Canadian law, state this in writing when you contact JB Hi‑Fi or the platform provider.
Jb Hi‑Fi Mobile plans and pricing
| Plan | Price (CAD) | Data / Allowance | Notes |
|---|---|---|---|
| Available plans | Varies | Varies | No verified Canadian plan/pricing details publicly available for 2024/2025 |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer‑protection laws and implied warranties (for example, products must be of acceptable quality and fit for purpose). If a product is faulty through no fault of the consumer, the retailer or the manufacturer is generally required to provide a remedy such as repair, replacement or refund. Timeframes and specific remedies vary by province and by whether the issue is covered under a manufacturer’s warranty or statutory rights.
If you believe JB Hi‑Fi or the manufacturer has breached your consumer rights, document the fault, provide the company with an opportunity to remedy it, and if unresolved contact your provincial consumer protection office or a small claims forum for advice or dispute resolution.
Customer experiences
Customer reviews are mixed. Some customers praise prompt returns and helpful staff - for example, a reviewer noted a quick laptop return from warranty service. Other customers have complained about issues such as undisclosed discontinued products at time of purchase. These experiences indicate service quality may vary by store, product and situation.
Use documented evidence (receipts, service records, photos, emails) when escalating a problem to increase the chance of a favourable outcome.
Documentation checklist
- Order number, account name and any subscription ID
- Receipt or proof of purchase (digital or paper)
- Dates of purchase, activation and any billing statements showing charges
- Screenshots/emails of subscription or contract terms, plus any correspondence with customer support
- Proof of certified mail posting/delivery (if you send a written cancellation)
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling the app but not the App Store subscription), not keeping proof of cancellation or delivery, and assuming the retailer’s overseas policy applies in Canada. Example: cancelling an app from your phone but failing to cancel the subscription via the App Store can leave recurring charges active. Another example: relying solely on a phone call without obtaining written confirmation of cancellation or refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Depends on App Store and vendor policy; Apple has its own refund request process | Varies - generally straightforward via Apple ID but depends on vendor response |
| Google Play subscription | Depends on Google Play and vendor policy; Google has a refund request pathway | Varies - typically handled through Play Store subscriptions |
| JB Hi‑Fi website / direct customer service | Depends on JB Hi‑Fi’s policy and Canadian consumer law; refunds may be granted per policy or law | Varies - may require written request and follow‑up |
| Written cancellation by certified mail | Depends on case; provides best documentary proof which may help secure refunds or stop charges | Low technical difficulty but higher administrative effort (proof of delivery recommended) |
After cancelling
After you cancel, confirm in writing that the cancellation was processed and that no further charges will be made. Check your bank or card statements for subsequent billing for at least one billing cycle. If charges continue, contact your bank or card issuer to dispute unauthorized recurring charges and provide copies of your cancellation confirmation and proof of delivery if you used mail.
Useful resources: JB Hi‑Fi NZ refunds/warranties help page, a customer review page for reference, and platform help pages for cancelling subscriptions on Apple and Google. For JB Hi‑Fi NZ refunds/warranties: JB Hi‑Fi NZ Refunds & Warranties guide. Example customer reviews: JB Hi‑Fi on Trustpilot (CA). For subscription cancellations: Apple - cancel subscriptions and Google Play - cancel subscriptions.
Address
JB Hi‑Fi Group Pty Ltd, PO Box 5190, South Melbourne VIC 3205, Australia
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.