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Cancel ONE NZ
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I hereby notify you of my decision to terminate the contract relating to the One Nz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation One Nz: Simple Process
What is One Nz
One NZ (formerly Vodafone New Zealand/related brands) is a telecommunications retailer and network operator in New Zealand offering mobile (prepay and postpay), broadband (home and mobile), devices and related services. It sells goods through an online shop, operates retail stores and provides customer support for accounts, device plans and network services.
How to cancel One Nz
- For personal mobile or broadband accounts, use One NZ’s online cancellation form available on their site: One NZ - Cancel an account. Submitting this form starts the standard 30‑day notice period; charges will continue during this period even if services are disconnected early. If you are porting your number to another provider, the 30‑day notice period begins at the time of transfer (when your new provider notifies One NZ), not when you submit your cancellation request. If you have an interest‑free device or SuperWiFi payment plan, cancelling early will typically require you to pay the remaining balance on your final invoice. For subscriptions purchased through the Apple App Store or Google Play, cancel those directly through Apple or Google - One NZ does not process those cancellations for you. If you want a paper record, you may also send a signed cancellation letter by registered mail to the company address (see Address section), but the online form is the required route for most personal mobile and broadband cancellations.
What happens when you cancel
When you submit a valid cancellation (or your number is transferred), One NZ imposes a standard 30‑day notice period during which billing continues. Services may be disconnected before that period ends, but you remain responsible for charges for the full notice period. If you are transferring your number to another provider, the notice period starts at transfer rather than at your initial request. If you have any device or interest‑free payment plan, outstanding device balances will be billed on your final statement and must be paid. Returns of goods and refunds are handled separately according to One NZ’s returns and warranty policies.
Will I get a refund?
Refunds depend on what you are returning and why. For online shop purchases, One NZ offers a 7‑day "change‑of‑mind" guarantee for many goods: notify them within 7 days of receiving the item, return it in original packaging (at your cost, via tracked courier within 10 business days) and you will receive credit for the purchase price excluding delivery. Mobile broadband devices may be returned within 14 days for any reason; some home wireless phone devices may be returned within 30 days if used less than one hour. If a product is faulty, remedies are provided under New Zealand consumer law (repair, replacement or refund) and One NZ’s returns process. Prepaid mobile credit is not refundable under One NZ’s archived terms. There is no general 14‑day cooling‑off right for services stated in One NZ policy; service refunds are therefore limited and assessed case‑by‑case against the store policy and applicable law.
One Nz plans and pricing
| Plan type | Typical price | Contract / notice | Notes |
|---|---|---|---|
| Postpay mobile plans | Varies | 30‑day cancellation notice | Device finance may require outstanding payments on final invoice. |
| Prepay (SIM/top‑up) | Varies | No fixed contract; no refund of unused credit | Unused prepay credit is generally non‑refundable per archived terms. |
| Home broadband / fibre | Varies | 30‑day cancellation notice (standard) | Early termination charges may apply depending on promotional or term commitments. |
| Home devices (WiFi hubs, Home Phone Wireless) | Varies | Varies | Return windows: 14 days for many broadband devices; 30 days for some wireless phone devices (usage limits apply). |
Your consumer rights in Canada
If you are in Canada dealing with an overseas provider such as One NZ, Canadian consumer protection is governed by federal and provincial laws. For faulty goods or services purchased from a merchant, provincial consumer protection agencies and implied warranties (such as fitness for purpose and merchantable quality) can provide remedies - these vary by province. If you paid by credit card, you may have additional protections (dispute or chargeback rights) through your card issuer. For cross‑border purchases, jurisdiction and the supplier’s terms can affect enforcement; consider contacting your provincial consumer protection office, the federal Competition Bureau for unfair practices, and your payment provider if you need help disputing charges or seeking refunds. Keep in mind that One NZ’s stated policies and New Zealand laws (for example, the NZ Consumer Guarantees Act) will affect remedies when the supplier is NZ‑based.
Customer experiences
Customer reviews are mixed. Positive reports note helpful and efficient service in some retail branches and reasonable responses to specific outages. Negative reports are common and include slow or unstable internet, frequent drop‑outs, long wait times, unhelpful or rude customer service, billing errors and difficulties with porting numbers. Several reviews mention problems with prepay credit disappearing or being unusable. Use these reports as context: individual experiences vary by location, network conditions and the store or support agent you deal with.
Documentation checklist
- Account number and full account holder name; registered email and phone number
- Last invoice or billing statement and recent payment receipts
- Device details (make/model, IMEI/SN) and proof of purchase for online shop items
- Evidence of faults (photos, speed tests, correspondence with support) if seeking remedy
- Tracking numbers/receipts for any returns shipped back to One NZ
- If porting number: confirmation from new provider and any transfer reference numbers
Common mistakes
Common errors include not using the official online cancellation form (which delays processing), assuming services stop immediately and charges cease, failing to settle outstanding device finance obligations, and expecting prepaid balances to be refunded. Another frequent mistake is not cancelling App Store or Google Play subscriptions separately when those were used to subscribe - those must be cancelled through Apple/Google. Also, missing the return windows (e.g., 7‑day change‑of‑mind or device‑specific return periods) can forfeit eligibility for a refund or credit.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online cancellation form (recommended) | Service charges continue for 30 days; refunds only for eligible returned goods per policy | Low - standard process but billing continues through notice period |
| Port number / switch provider | Refunds for goods as per returns; service notice period starts at transfer | Medium - dependent on new provider and porting process |
| Registered postal letter | Same refund rules as above but may not be the official cancellation channel for personal mobile/broadband | Medium to High - proof of delivery helps, but online form is primary route |
| In‑store assistance | Refunds per store/online policy; returns possible if within windows | Low to Medium - depends on store availability and staff handling |
After cancelling
After you submit cancellation, confirm you receive an acknowledgment and note the date when the 30‑day notice period begins. Keep an eye on your final invoice for any outstanding device balances or early termination charges and make arrangements to return goods within the required windows if you seek a refund or credit. Useful links: cancellation form - https://one.nz/help/my-one-nz/cancel-an-account/; change‑of‑mind guarantee - https://one.nz/legal/terms-conditions/online-shop-change-mind-guarantee/; returns and faulty goods - https://one.nz/help/online-orders/return-or-exchange/. If you encounter unresolved billing disputes, consider contacting your payment provider, your provincial consumer protection office in Canada, or pursuing a small claims action where appropriate.
Address: Private Bag 92161, Victoria Street West, Auckland 1142, New Zealand