Uppsägningstjänst Nr 1 i Qatar
Hej,
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Ooredoo.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Cancellation Ooredoo: Easy Method
What is Ooredoo
Ooredoo is an international telecommunications provider headquartered in Qatar that offers mobile, fixed-line, broadband and device sales across multiple markets. While its primary operations are in the Middle East, Ooredoo also operates e‑commerce and service channels that may be used by customers abroad.
How to cancel Ooredoo
- Contact Ooredoo by phone or visit an Ooredoo branch to request cancellation; for card orders not yet delivered or collected you can request cancellation by calling or attending in person. If you prefer a formal notice, send a written cancellation (registered/“raccomandata”) to the corporate address. In all cases request and keep written confirmation of acceptance and any reference number.
What happens when you cancel
When you cancel a service or an order, access to the cancelled service will be stopped according to Ooredoo’s procedures and billing cycle. If the cancellation relates to a subscription, automatic renewals should cease after the request is processed; if the cancellation is mid‑billing period you may still see charges for the portion already used or any applicable termination fees. For device orders, a return must meet the seller’s condition rules (see refunds section). Expect processing delays: refunds and account closing steps may take time to complete depending on internal checks, payment providers and bank clearing times.
Will I get a refund?
Refund eligibility depends on the type of purchase and local policy. For orders placed by credit card that have not yet been delivered or collected, Ooredoo’s e‑shop terms indicate cancellations are possible and refunds are typically initiated and processed in roughly 10 working days after the cancellation is accepted, subject to any applicable charges and your bank’s processing times (see Ooredoo terms: ooredoo.qa). For device purchases, refunds are generally accepted only for unused devices returned within 15 days in their original, unopened packaging with manuals and accessories (source: device return terms). Always confirm eligibility and any deductions before returning items.
Ooredoo plans and pricing
| Plan name | Monthly price (CAD) | Data / Voice |
|---|---|---|
| Prepaid / Postpaid Mobile | Varies | Varies |
| Home Broadband | Varies | Varies |
| Device purchase / installment | Varies | Varies |
Your consumer rights in Canada
If you are cancelling a service from Canada or as a Canadian consumer, your rights are influenced by federal and provincial consumer protection laws and by the Canadian Radio‑television and Telecommunications Commission (CRTC) Wireless Code where applicable. The Wireless Code and provincial statutes require transparent contract terms, clear disclosure of fees, itemized billing, and certain protections around service agreements and early termination. Exact cancellation and refund entitlements depend on the contract terms and where the purchase was made; when in doubt consult the CRTC’s resources and your province’s consumer protection office before cancelling. For reference, see the CRTC’s Wireless Code materials (CRTC Wireless Code).
Customer experiences
User feedback on Ooredoo is mixed. Some users report good network coverage and satisfactory service in their area. However, there are numerous complaints about customer service, billing disputes and refund delays; third‑party review sites show a high proportion of negative ratings for certain Ooredoo channels, and some customers recommend completing cancellations in person to ensure termination is processed and documented (see reviews: Trustpilot, PissedConsumer).
Documentation checklist
- Account number and registered phone/email; government ID matching account holder; payment method or card used for the purchase; original device packaging, receipt and accessories (for returns); written cancellation request or confirmation number; proof of delivery/receipt if sending a registered letter.
Common mistakes
Customers commonly make procedural errors that delay or block refunds: failing to obtain and keep a written confirmation of cancellation, not returning devices in original unopened condition when required, relying only on verbal assurance over the phone without a follow‑up in writing, and missing required identification or account details when visiting a branch. Another common issue is assuming automatic refunds will post immediately - bank processing and internal checks often take several business days.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone | Possible if order/service eligible; refunds for undelivered orders typically initiated (~10 working days) | Medium |
| In person (branch) | Possible and often clearer for device returns and account terminations; easier to present documentation | Low |
| Registered letter / raccomandata | Possible when properly documented; provides legal proof of notice | Medium - High |
| Online cancellation (before delivery) | Likely refundable; e‑shop terms indicate refunds initiated in about 10 working days | Low |
After cancelling
After your cancellation is accepted, keep all written confirmations and monitor your bank or card statement for the refund. If a device return is required, ship or return it according to the seller’s instructions and obtain proof of return. If the refund does not appear within the stated processing window, escalate with Ooredoo customer service and keep records of every contact. If you cannot resolve the issue with Ooredoo, consider contacting your card issuer to dispute a charge and consult Canadian consumer protection authorities or the CRTC for guidance.
Address
Ooredoo, Diplomatic St., 2211 Doha, Qatar