Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Parkmobile
1100 Spring Street NW, Suite 200
30309 Atlanta
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Parkmobile service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Parkmobile: Easy Method
What is Parkmobile
ParkMobile is a mobile and web-based parking payment platform used in Canada and internationally that lets drivers find, start and pay for parking sessions remotely and manage subscription memberships. ParkMobile acts as a payment and account platform; parking fees are typically collected by the local parking operator rather than ParkMobile itself.
How to cancel Parkmobile
- Cancel a B2C (consumer) membership in the ParkMobile app: open the app, go to Account or Menu → Memberships (or Subscriptions), select the Non‑Basic or paid membership you want to stop, and choose Cancel. Cancellation is effective immediately; fees already paid are forfeited.
- General/Zone parking sessions started via the app or web cannot be cancelled or reversed once begun. If you started a session in error, you must manually end it where the app allows but you cannot obtain a cancellation or reverse the transaction through ParkMobile.
- For B2B (business) subscriptions contact ParkMobile support to cancel: use the Help Center contact form, the support email or phone number provided in your account or business agreement. If you cancel mid‑term, no refund is provided for unused time.
What happens when you cancel
When you cancel a paid membership in the app your membership benefits end immediately and you lose any subscription privileges (discounted fees, waived session fees, business features). Your account remains active for sign‑in unless you delete the account entirely. Recurring billing stops for memberships you cancel through the app; for B2B accounts, ParkMobile will confirm the effective date of cancellation. Transaction records (receipts, session history) remain available in your account for recordkeeping.
Will I get a refund?
ParkMobile’s stated policy for Canada is that subscription fees are non‑refundable: cancelling a B2C or B2B membership does not entitle you to a refund for fees already paid. Likewise, Zone or session parking payments cannot be cancelled or refunded through ParkMobile because those fees are remitted to the parking operator. In exceptional technical cases (for example, demonstrable app failures that caused an incorrect charge), you should open a support ticket; ParkMobile may review the situation and assist, but refunds are not guaranteed.
Parkmobile plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Basic Membership | C$0.00/month | Monthly | No monthly fee; per‑session transaction fee applies (example: C$0.35 in some Toronto/Ajax zones). |
| ParkMobile Pro | Approximately C$0.99/month | Monthly | Membership with discounted transaction fees and special offers (USD $0.99 equivalent). |
| ParkMobile for Business | Approximately C$8.99 per license plate/month | Monthly | Business features for multiple vehicles, reporting and discounted transaction fees (USD $8.99 equivalent). |
| ParkMobile Go | Approximately C$3.99/month | Monthly | Waives per‑session service fees (USD $3.99 equivalent). |
Your consumer rights in Canada
ParkMobile’s published policies indicate no refunds for parking sessions or subscriptions and no automatic cooling‑off period. Canadian consumer protection laws vary by province and may offer remedies in cases of unfair practices, misrepresentation or breach of contract; these statutory rights are separate from ParkMobile’s policy wording. If you believe a charge is incorrect, or you experienced a technical failure, file a support request with ParkMobile and, if needed, consult provincial consumer protection resources or your payment provider to explore charge disputes.
Customer experiences
Users commonly praise ParkMobile for its convenience: remote payments, the ability to extend sessions without returning to the meter, accurate location detection and expiry reminders. At the same time, public feedback often raises issues with pricing transparency (tiered fees when extending sessions), occasional app glitches, sign‑in problems, erroneous or duplicate charges, and mixed experiences with customer support. Several users also report that ParkMobile cannot change or cancel a started parking session if incorrect details were entered, which can be a source of frustration.
Documentation checklist
- Account email or phone number used with ParkMobile
- License plate number(s) associated with the session or subscription
- Transaction ID(s) or receipt(s) for the parking session or subscription charges
- Date, time and location (zone) of the parking session or subscription start
- Screenshots showing the session, error messages, or billing entries
- Subscription plan name and billing statement or invoice for the subscription period
Common mistakes
Common errors include assuming you can cancel an active parking session - once started, Zone sessions generally cannot be reversed; expecting a refund after cancelling a monthly membership - ParkMobile’s policy is non‑refundable; and entering the wrong zone or license plate then requesting ParkMobile to cancel the session - in many cases you must start a new correct session as ParkMobile cannot reverse operator transactions. Other pitfalls include having multiple accounts with the same phone or email, which can complicate cancellation and billing, and not keeping receipts or screenshots to support technical dispute requests.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App (B2C subscription) | No refund for already paid periods | Easy - cancel in‑app under Memberships/Subcriptions |
| Web / General Zone parking session | No - sessions cannot be cancelled or reversed through ParkMobile | Not possible to cancel after start |
| B2B subscription (email/phone support) | No refund for unused mid‑term period | Medium - contact support and follow contractual terms |
| Mail (postal letter to corporate address) | No - mailing does not guarantee refund and is not the primary method | High - not recommended; slower and outside typical support channels |
After cancelling
After you cancel a membership, keep copies of confirmation screens, email confirmations and receipts for your records. If you need help, start with ParkMobile’s official Help Center or support channels to open a ticket for technical issues or disputed charges. If a parking ticket was issued despite a paid session, keep proof of payment and follow the local parking operator’s dispute procedure; ParkMobile may be able to provide transaction receipts but cannot guarantee reversal of operator actions.
Helpful links: ParkMobile main site, ParkMobile Help Center.
Address
ParkMobile Corporate Office, 1100 Spring Street NW, Suite 200, Atlanta, GA 30309, USA