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Cancel PUBLIC MOBILE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Public Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Public Mobile: Easy Method
What is Public Mobile
Public Mobile is a Canadian prepaid mobile virtual network operator (MVNO) offering low‑cost, self‑serve voice, text and data plans on a Big Three carrier network. It emphasizes online/account‑based management through its website and mobile app rather than phone or in‑store support.
How to cancel Public Mobile
- Disable Auto Pay in your Public Mobile account (Log in → Payments → Manage Subscription → toggle off). Service remains active until the end of the current paid cycle and then the account is suspended; accounts suspended for 90 days are deleted. See Public Mobile support for details: How do I cancel my plan?
- Port your number to a new provider. Porting out your number immediately closes and deletes the Public Mobile account - this is effectively immediate cancellation. Plan for potential loss of account history and ensure any required account details are available for the new provider.
- If you prefer a written notice, send a signed cancellation letter by registered mail to provide legal proof of receipt. Address: Public Mobile Attn: Customer Service 25 York Street, 24th Floor Toronto, Ontario M5J 2S5 Canada.
- Note: There is no cancellation option via the App Store or Google Play - the subscription is controlled solely within Public Mobile’s app or website. See Public Mobile.
What happens when you cancel
If you disable Auto Pay, your service stays active until the paid period you already paid for ends. After that, the account is suspended; according to Public Mobile procedures an inactive/suspended account is retained for a period (commonly reported as 90 days) before permanent deletion. If you port your number away, the account is closed immediately and associated service and access are removed upon successful port. Any remaining data, voicemail, or credits tied to the account will generally be lost once the account is deleted.
Will I get a refund?
Public Mobile operates as a prepaid service and its terms generally state there are no refunds for delivered service (for example, once a SIM is activated or a paid cycle has begun). Refunds are not usually provided for unused portions of prepaid service. In disputes you can request a refund and provide supporting evidence (receipts, confirmation messages), pursue a chargeback through your bank if eligible, or escalate to an industry ombudsperson (CCTS) if you believe charges are improper - but refunds are not guaranteed.
Public Mobile plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 4G - 1 GB | C$19.00 | Monthly | 4G data, Canada‑wide, unlimited talk & text |
| 4G - 4 GB | C$25.00 | Monthly | 4G data, Canada‑wide, unlimited talk & text |
| 4G - 6 GB | C$27.00 | Monthly | 4G data, Canada‑wide, unlimited talk & text |
| 5G Canada‑only - 15 GB | C$35.00 | Monthly | 5G data, Canada only, unlimited talk & text |
| 5G Can‑US‑MEX - 60 GB + 500 intl min | C$35.00 | Monthly | 5G data, Canada‑US‑Mexico, unlimited talk & text, 500 international long‑distance minutes |
| 5G Can‑US‑MEX - 80 GB + 1,000 intl min | C$45.00 | Monthly | 5G data, Canada‑US‑Mexico, unlimited talk & text, 1,000 international long‑distance minutes |
| 5G Can‑US‑MEX - 100 GB + 1,000 intl min | C$55.00 | Monthly | 5G data, Canada‑US‑Mexico, unlimited talk & text, 1,000 international long‑distance minutes |
| Boxing Week Special - 5G 100 GB Can‑US‑MEX + 500 intl min | C$40.00 | Monthly | 5G data, Canada‑US‑Mexico, unlimited talk & text, 500 international long‑distance minutes (offer until Jan 5, 2026) |
Your consumer rights in Canada
Under Canada’s Wireless Code consumers may cancel service by notifying their provider; the cancellation takes effect when the provider receives notice unless the parties agree otherwise. The Wireless Code does not require prepaid providers to issue rebates for unused prepaid service when the provider’s terms prohibit refunds. If you believe you were billed incorrectly or have been unable to obtain a refund, you can gather evidence (account screenshots, confirmation messages, receipts) and escalate: request escalation with Public Mobile support, ask your financial institution about a chargeback for unauthorized/incorrect charges, or file a complaint with the Commission for Complaints for Telecom‑television Services (CCTS). For general CCTS information see CCTS.
Customer experiences
User reports are mixed. Some customers praise Public Mobile for low prices, simple self‑serve setup, and attractive offers; reviews on PlanHub and some Reddit threads note easy activation and value. However, many complaints on Trustpilot, SiteJabber and BBB describe difficulty reaching human support, website or app glitches, billing continuing after cancellation, and denied refund requests. These mixed experiences suggest the process can be smooth for some but frustrating for others - keeping careful documentation is important.
Documentation checklist
- Account username/email and account number; last successful payment receipt and date.
- Screenshot or copy of Auto Pay toggle and cancellation confirmation (if available).
- SIM/IMEI details and activation date, if relevant.
- Records of chats/tickets/emails with Public Mobile and any cancellation confirmations.
- Bank/credit card statements showing disputed charges, and port‑out confirmation if you ported the number.
- Registered‑mail tracking/receipt if you send a written cancellation notice.
Common mistakes
Many customers assume cancelling via the App Store/Google Play will stop service - this does not apply to Public Mobile; cancellation is controlled inside the Public Mobile app or website. Another common error is disabling features but leaving Auto Pay on, which results in ongoing renewals. Porting your number without saving account evidence can lead to immediate account deletion and loss of records needed for disputes. Finally, not tracking or saving confirmation screenshots, ticket numbers or registered‑mail receipts makes it much harder to pursue refunds or lodge complaints later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Disable Auto Pay (Web/App) | Refunds unlikely for prepaid period already paid; service runs until period end | Low - simple toggle, but verify confirmation and monitor billing |
| Port number to another provider | No refund; account deleted immediately upon successful port | Medium - requires coordination with new provider; immediate account closure |
| Send written notice by registered mail | Refunds unlikely; written proof helps in disputes | Medium - provides legal proof of notice but takes time and requires follow‑up |
| Attempt cancel via App Store / Google Play | Not applicable - App Stores do not control Public Mobile billing | High - ineffective and can leave service/billing unchanged |
After cancelling
After you cancel, monitor your bank/credit card statements for any unexpected charges for at least two billing cycles. Keep all documentation of cancellation and follow up with Public Mobile support when needed. If you believe charges are incorrect or you cannot obtain a satisfactory response, gather your evidence and consider a chargeback through your card issuer and/or file a complaint with CCTS. Helpful links: Public Mobile cancellation FAQ How do I cancel my plan?, Public Mobile main site Public Mobile, Better Business Bureau complaints BBB profile, and consumer reviews on Trustpilot.
Address
Public Mobile Attn: Customer Service 25 York Street, 24th Floor Toronto, Ontario M5J 2S5 Canada