Cancellation Rogers: Easy Method

What is Rogers

Rogers Communications is one of Canada’s largest telecommunications and media companies, providing mobile, internet, TV, home phone and related services to residential and business customers across the country. Rogers sells service plans (some with multi‑year terms), device financing, and add‑on subscriptions, and manages customer support, billing and equipment returns through a mix of online, phone and retail channels.

How to cancel Rogers

• Prepare account details: account number, full name on account, recent bill date and any device or contract information.
• Contact Rogers to request cancellation - Rogers cannot process a full service cancellation directly through the MyRogers app or website. Use phone/chat, visit a Rogers store, or send a written cancellation via registered mail (see Address below) and request a written confirmation or reference number.
• Mention bundle or add‑ons specifically (streaming add‑ons bought through Rogers may be cancelled individually; bundled app packages usually must be cancelled as a whole under Rogers/Shaw Terms of Service).
• If you bought a device from RogersDirect, note return/exchange rules: device returns/exchanges are allowed within 15 days of purchase and with less than 30 minutes of voice use; outside that window, standard return/cancellation/termination fees and restocking rules may apply.
• Ask for details about final billing, any early termination fees (ETFs), financing balances, and equipment return instructions and deadlines; obtain a cancellation confirmation in writing (email or reference number).
• Return all Rogers equipment per instructions, keep shipping/tracking receipts, and confirm the account shows a final bill and account closure.

What happens when you cancel

When you cancel service your access ends per the disconnection date Rogers provides; any recurring billing stops after the final billing cycle or on the disconnection date depending on timing and plan terms. If you are in a term contract, early termination fees or remaining device‑financing balances can be charged. You will be required to return leased or rented equipment (modems, set‑top boxes, gateways) and failure to return equipment by the deadline can result in equipment‑non‑return charges. Mobile customers who want to keep their number should request porting to the new provider before disconnecting.

Cancellation usually triggers a final bill showing prorated charges, any ETFs, device balances, outstanding amounts, and any credit balance. Any paid features tied to the service (email, cloud storage, DVR recordings) may be deleted or inaccessible once the account is closed; ask for timelines for data retention if you need content migrated or saved.

Will I get a refund?

If your final bill shows a credit balance, Rogers will issue a refund but you may need to request it in certain cases. According to Rogers policy, refunds within certain ranges must be requested; refunds processed to a credit card or pre‑authorized payment method are typically completed within five business days, while mailed cheques can take three to four weeks to arrive. For payments made by cash or debit, Rogers may mail a cheque to the account address. The refund will normally be issued by the original payment method where possible. Device return exceptions apply - RogersDirect device returns or exchanges within 15 days and under 30 minutes of voice use generally limit charges to usage fees; beyond that window restocking, service cancellation fees, or contract obligations may apply. Note that Rogers’ previous voluntary 30‑day satisfaction guarantee for new activations has been discontinued, though some device returns (e.g., phones) within 30 days may still be accepted under separate return policies.

Rogers plans and pricing

Your consumer rights in Canada

Canadian consumer protection gives individuals several avenues when disputing telecom or billing issues, but rules vary by province and by contract type. Some consumer cancellation or “cooling‑off” periods (commonly 14 days) may apply to certain kinds of contracts, though telecommunications services are often governed by specific terms and may be exempt from generic provincial cooling‑off rules. Rogers historically offered a voluntary 30‑day satisfaction guarantee for new activations but has discontinued that program; always read your contract and any promotional terms for explicit return or cancellation windows.

If you cannot resolve a billing or cancellation dispute with Rogers directly, you may file a complaint with the Commission for Complaints for Telecom‑television Services (CCTS) for independent review of unresolved service or billing disputes. Keep all documentation, timelines and correspondence - CCTS decisions and many provincial consumer protection resources rely on clear documentary evidence.

Customer experiences

Online review aggregates and forum posts show significant negative sentiment from customers about cancellations and billing with Rogers. Common themes include long hold times, repeated transfers, automated chat or AI replies that loop customers back into calls, agents who prioritize retention offers over completing a cancellation, and reports of billing errors or failure to apply credits. Trustpilot and similar review sites report very low overall scores for cancellation experiences.

There are fewer prominent positive reviews specific to cancellations; some customers report straightforward in‑store or clearly documented cancellations with confirmation and timely equipment returns. Experiences can vary by channel and timing, so insist on written confirmation and keep return receipts when possible.

Documentation checklist

• Account number and full account holder name as shown on the bill
• Recent bill or statement showing current charges and billing cycle
• Government ID matching the account holder (for in‑store or phone verification)
• Device receipts, IMEI/serial numbers and purchase/financing details
• Any written agreements or promotional terms (contract length, ETF clauses)
• Return shipment tracking numbers and copies of any emails or cancellation confirmations
• Notes of call dates, agents’ names, and reference or confirmation numbers

Common mistakes

Customers often assume cancellation can be completed through the MyRogers app or website and only discover later that a live contact or written request was required. Failing to return equipment on time or without proof of shipment can lead to hefty non‑return charges. Another frequent error is not checking contract terms before cancelling - device financing or 24‑/36‑month service commitments can create significant outstanding balances and early termination fees. People also mistakenly try to cancel individual streaming apps when those apps are part of a bundled package; bundles usually must be adjusted or cancelled as a whole under Rogers/Shaw Terms of Service. Finally, forgetting to request a refund method or to document the cancellation can delay credit‑balance refunds.

Comparative recap

After cancelling

After you cancel, confirm the account status and final payment on your next statement, retain confirmation emails and equipment return tracking, and check that any refunds are applied on the timeline Rogers provided. If you experience unexplained charges or delays in refunds, gather your documentation and consider filing a complaint with the Commission for Complaints for Telecom‑television Services: CCTS. For general Rogers support and to find contact options, visit Rogers’ support pages: Rogers. Keep copies of every communication and return receipt until the account shows closed and any refund or credit has been received.

Address

Send registered/certified mail requests or formal concerns to:

Rogers Communications, Share a Concern, 333 Bloor St. E, Toronto, ON M4W 1G9, Canada - send by registered mail to ensure proof of receipt and include “Share a Concern - Cancellation” attention in your letter.