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I hereby notify you of my decision to terminate the contract relating to the Sasktel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sasktel: Easy Method
What is Sasktel
SaskTel (Saskatchewan Telecommunications) is a Crown corporation that provides telecommunications services across Saskatchewan and to customers in Canada, including wireless (postpaid and prepaid), home phone, Internet and TV, and retail devices. It offers retail sales, ongoing service plans and customer support through phone, stores and online channels.
How to cancel Sasktel
- For an order placed on sasktel.com: call 1-800-SASKTEL (1-800-727-5835) or request a callback to cancel before the order ships. If the order has already shipped it cannot be canceled and must be returned under SaskTel’s return policy. See Shopping on sasktel.com.
- To cancel postpaid wireless service: contact SaskTel by phone or in-store. Any early device upgrade balance or remaining phone financing payments become due on cancellation.
- To cancel home phone, TV or Internet: contact SaskTel or visit a store; you must return required equipment and follow any recycling or return instructions.
- If you want a temporary stop instead of full cancellation, ask about a seasonal disconnect (an option that suspends service rather than closing the account).
- If sending a written cancellation, use registered mail (raccomandata A/R) to ensure proof of delivery and direct it to the P.O. Box address noted below.
What happens when you cancel
When you cancel service, active access to that service ends (for example, wireless voice/data, Internet or TV). SaskTel will run final billing processes to calculate outstanding charges and any credits. Device financing or early-upgrade balances, where applicable, become payable on cancellation. Returned retail orders or equipment are processed according to SaskTel’s return and equipment-receipt rules; failure to return required equipment may affect final charges.
Will I get a refund?
Refunds for retail products depend on the return policy and purchase channel - for example, phones purchased online can be returned within 30 calendar days if the usage and condition requirements are met. There is no general 14-day statutory “cooling-off” refund right referenced by SaskTel; refunds arise by returning products within the stated windows or by settling account credit balances. If you close a wireless account with a positive balance, SaskTel issues refunds by cheque after two final bills are run to ensure no outstanding charges remain.
Sasktel plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Talk + Text + Data (250 MB) | C$15.00/month (+ taxes ≈ C$16.95 total) | Monthly | 100 minutes, unlimited texts, 250 MB data |
| Talk + Text + Data (3 GB) | C$35.00/month (+ taxes ≈ C$39.55 total) | Monthly | Unlimited minutes, unlimited texts, 3 GB data |
| Total 5 | C$80.00/month (+ taxes ≈ C$90.40 total) | Monthly | Unlimited minutes, unlimited texts, 5 GB data |
| Promo Canada & U.S. | C$85.00/month (+ taxes ≈ C$96.05 total) | Monthly | Unlimited minutes, unlimited texts, 45 GB data (shared Canada & U.S.) |
| noSTRINGS Talk + Text 100 Yearly | C$100.00/year | Annual | 400 minutes, 400 messages, no data |
| totalSHARE Nationwide 50 GB (example) | C$90.00/month | Monthly | Shareable data across devices, 50 GB full-speed nationwide |
| totalSHARE Canada & U.S. 75 GB (example) | C$100.00/month | Monthly | Shareable data across devices, 75 GB full-speed Canada & U.S. |
| totalSHARE Data Only 1 GB (add-on) | C$10.00/month | Monthly | Adds 1 GB full-speed data shareable when paired with base totalSHARE plan |
Taxes such as provincial sales tax or HST apply on top of advertised prices. For exact availability, up-to-date pricing and plan details refer to SaskTel’s official site.
Your consumer rights in Canada
SaskTel’s published procedures do not reference a general 14-day statutory cooling-off right; refunds are governed by product return periods and account-credit policies. If you have an unresolved complaint, escalate within SaskTel (for example, to a customer service manager), and if still unresolved, you may file a complaint with the Commission for Complaints for Telecommunications‑television Services (CCTS). You can also contact the Canadian Radio‑television and Telecommunications Commission (CRTC) for regulatory matters. Keep written records and receipts to support any escalation.
Customer experiences
Customer feedback on SaskTel is mixed. Long-term customers sometimes report reliable service and helpful technical support, and occasional promotional offers (including in-person offers) have given customers satisfactory plan upgrades and value. Negative reports include complaints about unilateral changes to plan terms or fees mid-contract, slow or inconsistent customer service response times, issues in rural coverage, and frustrations with delayed or canceled installation appointments. These experiences vary by location, service type and account history.
Documentation checklist
- Account number and customer name as listed on the bill.
- Valid photo ID (for in-store or identity verification calls).
- Device details where relevant: IMEI / serial number and any proof of purchase or financing agreement.
- Order confirmation number and shipping/tracking information (if cancelling or returning an online order).
- Proof of return or registered-mail receipt (use registered mail / raccomandata A/R if mailing cancellations) and any store receipts for equipment returns.
- Preferred mailing address for final-bill statements or refund cheque.
Common mistakes
Customers often assume an online order can be canceled after it ships - SaskTel requires returns rather than an order cancellation once shipped. Another frequent issue is not returning required equipment or missing the retail return window (for example, the online phone return window is typically 30 calendar days), which can lead to charges. Some customers expect immediate refunds when closing an account; SaskTel processes refunds for account credits by cheque after two final bills, so refunds are not always immediate. Also, failing to ask about seasonal disconnects can lead to an unintended permanent cancellation when a temporary suspension would have been preferable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel online order before shipping (phone/callback) | Order can be canceled; refund depends on payment method and timing | Low |
| Cancel online order after shipping | Cannot cancel; must return item under return policy for refund | Medium |
| Cancel postpaid wireless account | No immediate refund of service; positive account balances refunded by cheque after two final bills; device balances are payable | Medium |
| Cancel home phone / TV / Internet | Final billing adjustments after equipment return; refunds depend on credit balance and returns | Medium |
| Seasonal disconnect (temporary) | Not a refund - service suspended; billing may be adjusted per plan | Low |
After cancelling
Keep copies of cancellation confirmations, return tracking numbers and all final bills. Expect SaskTel to run final billing cycles (two final bills may be used to validate refunds on wireless account closures) and to issue any refund by cheque if a positive balance exists. For details on order cancellation, returns and service cancellation procedures, refer to SaskTel’s support pages: Shopping on sasktel.com, SaskTel return policies and Cancelling your personal SaskTel account or services. If you need to escalate a complaint, information on feedback and escalation is available at SaskTel’s corporate feedback pages and through external bodies such as the CCTS and the CRTC.
Address
Saskatchewan Telecommunications P.O. Box 2121 Regina, Saskatchewan S4P 4C5 Canada