Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Stc
Via Galileo Galilei, 73/75
10040 Leinì
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Stc service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Stc: Easy Method
What is Stc
STC (Securities Training Corporation) is a U.S.-based provider of securities exam preparation and study materials, offering online courses, livestream and classroom classes, practice exams and physical textbooks aimed at professional licensing exams. Their publicly stated policies (refunds, returns, timelines) are written for U.S. customers and do not explicitly reference Canada-specific consumer rules.
How to cancel Stc
- Online course or purchase: Contact STC customer service via the methods on their website and submit a refund/cancellation request within the applicable window (see refund section). Keep order number, date of purchase and proof of delivery/download; if cancelling in writing, send a clear request and request confirmation.
- Livestream or classroom course: Request cancellation at least three (3) days before the class start date to qualify for the published refund rules; follow STC’s registration/contact instructions to confirm the cancellation.
- Physical study materials: Follow STC’s return procedure - obtain an RMA (return merchandise authorization) before shipping and return within their deadline (see refunds). Do not send returns without prior authorization.
- App-store subscriptions: STC does not appear to offer subscription purchases through the Apple App Store or Google Play; if you subscribed to a related app via an app store, cancel directly in your Apple or Google account (Apple: Settings → Apple ID → Subscriptions → Cancel; Google Play: Play Store → Subscriptions → Cancel).
- Formal written cancellation (recommended): Where you want a formal paper record, send written notice by registered mail (preferably “raccomandata con ricevuta di ritorno” if sending to STC’s Italian address) and keep copies and tracking/receipt information.
What happens when you cancel
When a cancellation is accepted, access to online course content is usually revoked according to STC’s terms (if a course has been accessed, no refund may be allowed). For scheduled livestream or classroom classes, cancellation before the applicable deadline typically prevents enrollment and may trigger a refund according to their rules. Returning physical materials and receiving any credit can depend on timely RMA authorization and condition of the items. Ongoing auto-renewals (if any) will stop only after cancellation is processed; keep confirmation in writing. STC’s policy text does not explicitly describe data retention or account deletion timelines for Canadian customers, so request confirmation if you need accounts or personal data removed.
Will I get a refund?
STC’s posted rules (U.S. policy) state a 30-day window from purchase date to request a refund for online courses, but if the course is accessed it becomes non-refundable. Livestream and classroom courses are refundable only if you request cancellation at least three (3) days before the class start date; there is no refund for no-shows or if you have attended/viewed the course. Textbooks and shipping are normally non-refundable; package refunds that include a physical book may incur a US$50 fee. Physical study materials must be returned within 7 business days with an RMA to be eligible for a refund - eligibility must be confirmed by STC. These rules are from STC’s published policy: see the STC refund policy at stcusa.com/refund-policy and the FAQs at stcusa.com/stcusa-faqs.
Stc plans and pricing
| Product / Plan | Price (CAD) | Notes |
|---|---|---|
| Online courses | Varies | STC lists USD pricing; no Canada-specific CAD pricing was found publicly for 2024/2025. |
| Livestream / Classroom | Varies | In-person and livestream offerings are priced in USD on STC site. |
| Physical textbooks / packages | Varies | Physical materials and shipping are subject to separate non-refundable terms and possible fees. |
| App-store subscription | Varies | No evidence of STC offering paid subscriptions through Apple App Store or Google Play; app listings appear free. |
Your consumer rights in Canada
There is no public indication that STC’s published U.S.-focused refund and return rules incorporate Canadian statutory consumer protections. Canadian consumer protections vary by province and by the type of purchase (digital content versus physical goods). There is not a single national “14‑day cooling-off” rule that automatically applies to all online digital purchases in Canada - rights depend on provincial law and the specific transaction. If you believe your statutory consumer rights in Canada have been breached, consider contacting your provincial consumer protection office, your payment card issuer for a potential chargeback within your issuer’s time limits, or seek local legal advice. For general federal consumer information see Government of Canada - Consumer Affairs. Always retain receipts, timestamps, and any written communications with STC to support any dispute or claim.
Customer experiences
User reviews are mixed. Some customers reported good outcomes for specific exam prep - positive comments highlight useful lectures, extensive practice tests and diagnostic tools that helped for exams such as the Series 27 (Trustpilot). Conversely, other users criticized some study materials (for example, Series 7) as overly dense or not well-structured for learners without prior experience; pre-recorded videos and PDFs were described as less effective compared with some competitors and some users found videos too long or meandering. These experiences indicate quality can vary by course and learner preference.
Documentation checklist
- Order/receipt number, purchase date and payment method; screenshots of the purchase confirmation and course access (if applicable).
- Email or written cancellation request and any confirmation from STC; RMA number if returning physical materials.
- Tracking number and proof of shipment/return (for physical items); photos of items and packaging condition.
- Copies of STC’s refund policy excerpt (timestamped or archived) and any correspondence with customer service.
- If disputing via bank/card, copies of your chargeback claim and timeline of communications.
Common mistakes
One common mistake is waiting too long to request a cancellation or refund. STC’s windows (30 days for online purchases, 3 days before class for livestream/classroom, 7 business days for authorized returns) are time-limited; missing deadlines can forfeit refund eligibility. Another frequent error is returning physical materials without first obtaining an RMA - returns sent without authorization may be refused and not refunded. Users sometimes assume app-store cancellation routes apply to STC purchases; STC does not appear to offer app-store-based subscriptions, so canceling in an app store may not affect an STC website purchase. Finally, failing to keep documentation (receipts, emails, tracking info) makes disputes much harder to resolve - always keep records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online purchase via STC website | Possible within 30 days; non-refundable if course accessed | Medium - requires timely request and proof of non-access |
| Livestream / Classroom | Refund only if requested ≥3 days before start | Medium - time-sensitive and depends on STC confirmation |
| Physical materials return | Eligible only with RMA within 7 business days; may incur fees | Medium - High - requires RMA, shipping and evidence of condition |
| App Store / Google Play subscription | STC does not appear to use app-store subscriptions; if a purchase was via the app store, refund depends on Apple/Google policies | Medium - must follow app store procedures or contact store support |
After cancelling
After you cancel, obtain and save written confirmation from STC that the cancellation and any refund (or denial) have been processed. If you returned items, retain shipment tracking and proof of delivery. If a refund is denied but you believe you meet the published policy, escalate with STC customer service and provide the documentation checklist items cited above. If unresolved, contact your payment card issuer to enquire about dispute/chargeback options within their timelines, and consider contacting your provincial consumer protection office. For STC policies and customer help see their refund policy at stcusa.com/refund-policy and FAQs at stcusa.com/stcusa-faqs. If you decide to send a formal cancellation letter, consider using registered mail (in Italy “raccomandata con ricevuta di ritorno”) to STC’s official address and keep the receipt.
Address
STC International Srl, Via Galileo Galilei, 73/75, 10040 Leinì (TO), Italy