Cancellation service N°1 in Nigeria
Contract number:
To the attention of:
Cancellation Department – Talku
No.6, 4th Avenue, Federal Housing Estate, Mile 4, Dioubu
Port Harcourt
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Talku service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Talku: Easy Method
What is Talku
Talku is a mobile app service that provides virtual phone numbers, calling and texting features, and in‑app credit or subscription purchases to enable those services. It is offered by the operator behind the Talku brand and is distributed through app stores (Google Play for Android and the App Store for iOS) and possibly via a web portal.
How to cancel Talku
- Android (Google Play): Open your Google Play account, go to Subscriptions → select Talku → Cancel subscription. Talku does not permit cancellation from inside the app; cancellation must be done through Google Play. Access to paid features continues until the end of the current paid period. See TalkU’s refund/cancellation page: talkyou.me Refund & Cancellation Policy.
- iOS (App Store): Cancel through Apple’s subscription management on your iOS device or via your Apple ID subscriptions settings; TalkU’s Help/Refund page gives no direct App Store steps, so follow Apple’s instructions for managing subscriptions.
- Web or other purchase channels: TalkU’s Help/Refund page does not provide explicit web cancellation instructions; if you purchased via a web billing flow, contact TalkU support at support@talkyou.me and check the payment provider used for the charge.
What happens when you cancel
When you cancel a subscription through Google Play, Apple, or another payment method, automatic renewal will stop and you will retain access to the paid features until the end of the paid billing period on file with the store or provider. TalkU does not allow in‑app cancellation on Android; the store controls renewal and access timing. TalkU’s documentation does not explicitly state account deletion or data retention timelines - if you want your account closed or data removed, contact TalkU support and review their privacy policy for details. Keep copies of receipts and cancellation confirmations until any billing issues are resolved.
Will I get a refund?
Refunds are limited and depend on how you purchased the service. For Android purchases made through Google Play, TalkU instructs users to request a refund by emailing support@talkyou.me within 30 days of the transaction; TalkU says it will not issue refunds for transactions older than 30 days. Credits (purchased or earned) that have been partially or fully used are non‑refundable. For iOS/App Store purchases and any transactions processed by Apple, refunds are governed by Apple’s refund policies and must be requested through Apple; TalkU’s Help/Refund page does not describe a separate App Store refund route. There is no mention in TalkU’s public policy of a 14‑day cooling‑off right - TalkU states a 30‑day refund window for Android only - so Canadian consumers should review both the app/provider policy and applicable provincial consumer protection rules for any broader rights.
Talku plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Canada Phone Number Subscription | C$? | Monthly | Virtual Canadian phone number - allows receiving and making calls as assigned number |
Note: TalkU’s exact CAD pricing is not clearly disclosed on its site. The App Store listing shows US$4.99/month (which converts to roughly C$6.90 - C$7.10 depending on Apple’s exchange rate at purchase). Always check the local store price before subscribing.
Your consumer rights in Canada
Canadian consumer protections vary by province but generally require clear, fair disclosure of renewal terms and reasonable refund practices. TalkU’s published refund rule (30‑day refund window for Android purchases only) may be narrower than some provincial rules or expectations. Because App Store purchases are processed by Apple, cancellation and refund rights for iOS purchases follow Apple’s policies rather than TalkU’s. If you believe automatic renewals were not disclosed, or that TalkU continued billing after service suspension, you may have recourse through provincial consumer protection offices or by disputing the charge with your payment provider. Retain transaction records and any correspondence when pursuing a complaint.
Customer experiences
Public reviews show a mix of positive and negative user feedback. Some third‑party aggregators report a high overall safety and legitimacy score with many positive reviews. Conversely, multiple users have complained about unauthorized or unexpected charges, inability to disable auto‑renewal after credit purchases, missing or deducted promotional credits, poor or unresponsive customer support, and call reliability issues (dropped or unheard calls, delayed notifications). A number of users have reported that their personal phone number was exposed instead of being masked. Canadian reviews on sites like Trustpilot include low‑rating claims of continued billing after service suspension. These reports suggest paying close attention to purchase confirmations, renewal timing, and saving all receipts and correspondence if problems arise.
Documentation checklist
- Purchase receipt or order confirmation from Google Play / Apple / payment provider
- Subscription ID, transaction ID or order number
- Date(s) of purchase, renewal and cancellation
- Screenshots of subscription settings showing active/renewal status
- Copies of any email correspondence with TalkU or support
- Phone number(s) associated with the TalkU account and any affected numbers/credits
Common mistakes
Users often assume they can cancel inside the TalkU app on Android; because TalkU requires cancellation through Google Play, attempting to cancel only in the app will not stop auto‑renewal. Another common error is missing the 30‑day window for Android refunds - requests sent after 30 days are unlikely to be accepted under TalkU’s stated policy. Some users expect earned or promotional credits to be refundable; TalkU’s policy states used credits are non‑refundable. Finally, failing to retain receipts or screenshots can make disputes harder to resolve - always save proof of purchase and any cancellation confirmations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play (Android) | Refund requests: email support@talkyou.me within 30 days; cancellation via Google Play (no in‑app cancel) | Low to Medium - cancellation straightforward via Play, refund requires contacting TalkU and is time‑limited |
| App Store (iOS) | Refunds handled by Apple under Apple’s policies; TalkU does not provide App Store refund steps on its site | Medium - manage subscriptions via Apple; refunds via Apple support |
| Web / Other | No explicit TalkU web refund policy published; likely depends on payment processor - contact TalkU support | Variable - may require support intervention and proof of purchase |
After cancelling
After you cancel, keep your proof of cancellation and any store confirmation emails until the billing period ends and any outstanding issues are resolved. If you need a refund for an Android purchase, email support@talkyou.me within 30 days of the transaction and include transaction IDs and screenshots. For App Store purchases, request a refund through Apple’s support: Request a refund from Apple. For guidance on managing Google Play subscriptions see Google Play subscriptions help. If you suspect unfair or deceptive practices or unresolved auto‑renewals, consider contacting your provincial consumer protection office or Canada’s Office of Consumer Affairs: Office of Consumer Affairs. Also review TalkU’s official policy page: talkyou.me Refund & Cancellation Policy.
Address
For formal correspondence you may use the registered company address on record: Scarlett Rose Limited, No.6, 4th Avenue, Federal Housing Estate, Mile 4, Dioubu, Port Harcourt, Rivers State, Nigeria.