Cancellation service N°1 in Norway
Contract number:
To the attention of:
Cancellation Department – Telenor
Snarøyveien 30
N‑1331 Fornebu
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Telenor service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Telenor: Easy Method
What is Telenor
Telenor is a multinational telecommunications company based in Norway that provides mobile, fixed-line and broadband services in several countries, primarily in Scandinavia and parts of Asia. Telenor does not operate as a retail telecom service provider in Canada; where Canadian law applies, cancellation and refund rights are governed by local rules and the terms of the local provider you subscribe with.
How to cancel Telenor
- Check your contract and any device subsidy or commitment-period terms so you know whether early termination fees or subsidy recoupment may apply.
- Decide how you will notify the provider: in Canada you can cancel at any time by notifying the provider, and cancellation takes effect the day the provider receives your notice. For legal proof, consider a written notice sent by registered mail with return receipt (recommended).
- Include in your notice: account number, full name, address on the account, the date you want cancellation to take effect (or state “as received”), and a clear statement that you are cancelling the service.
- Send the notice to the provider by your chosen method (online account message, email if supported, phone plus written confirmation, or registered mail). If using mail, send to: Telenor, Snarøyveien 30, N‑1331 Fornebu, Norway, and keep the receipt/proof of delivery.
- Request written confirmation of cancellation and any final balance, device charges or refund calculations; keep all correspondence and receipts until the matter is closed.
What happens when you cancel
When you cancel, the provider will typically stop future billings after the cancellation date. In Canada the effective cancellation date is the day the provider receives your notice. Access to services may be terminated immediately on receipt or at the end of a billing period, depending on the provider’s terms. Any return of rented or purchased equipment, transfer of phone numbers, and data retention policies are governed by your provider’s terms; you should ask your provider how long they retain voicemail, account records and personal data and whether you must request a number porting action before cancellation.
Will I get a refund?
Refund rules depend on a combination of local consumer law and the provider’s contract. In Canada, telecom providers must give pro‑rated refunds for prepaid services for the unused portion of the final billing period after cancellation. Telenor Denmark offers a 14‑day right of withdrawal for subscriptions and purchases with a full refund within that window (but usage fees are due for service used during the period), and physical goods returned are refunded in full within 30 days of return receipt. If you received a subsidized device, early cancellation may require repayment of the subsidy and possible administrative fees - this depends on the provider’s contract terms.
Telenor plans and pricing
| Plan | Price (CAD) | Commitment |
|---|---|---|
| Standard mobile | Varies | Varies |
| Home broadband | Varies | Varies |
| Prepaid | Varies | Varies |
There is no publicly available Telenor retail pricing in CAD for Canada; Telenor does not operate as a telecom provider in Canada, so local pricing and plans will depend on the Canadian provider you use.
Your consumer rights in Canada
Under Canadian (CRTC) rules you may cancel your telecom contract at any time by notifying the provider; the cancellation becomes effective the day the provider receives the notice. For prepaid services paid in advance, providers must refund a pro‑rated amount for unused service days in the final billing period after cancellation. Other charges - such as repayment of any device subsidy, early termination or contract break fees - depend on the provider’s contract terms and must be disclosed in your agreement.
Customer experiences
Customer feedback for Telenor in markets where it operates is mixed. Several Danish customers highlight helpful and friendly staff, efficient transactions and clear explanations. Other common criticisms across markets include delivery problems and dissatisfaction when the withdrawal period has expired. In Sweden some customers report issues with unclear binding periods, unexpected fees and billing errors. In Norway some users have reported connectivity outages and slow customer-service responses. These experiences illustrate the importance of reading terms and keeping written records when cancelling.
Documentation checklist
- Account number and account holder name
- Copy of the contract or terms showing commitment period and device subsidy terms
- Proof of identity (as required by the provider)
- Written cancellation notice (dated) and proof of delivery (registered mail receipt or confirmation from provider)
- Receipts for returned equipment and tracking numbers
Common mistakes
Common errors include cancelling without confirming the effective date (which can affect refunds), failing to request number porting before cancelling (which can cause you to lose the number), and not returning leased or purchased equipment on time or with proof of shipment. Another frequent mistake is overlooking the device subsidy clause and assuming no early‑termination charge applies; always check the contract and get written confirmation of any final balance or rebate calculation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone or online account | Depends on provider and timing; prepaid pro‑rated refunds apply in Canada | Easy to moderate (may need written follow‑up) |
| Written notice (registered mail) | Clear evidence for cancellation date; refunds same as above | Moderate (requires preparation and mailing) |
| In‑store visit | Immediate confirmation often available; refund handling depends on store/provider | Easy to moderate (requires travel) |
After cancelling
After you cancel, keep the provider’s written confirmation and all receipts until any final payments, refunds or equipment returns are complete. If you are owed a pro‑rated refund for prepaid unused days, follow up in writing if it is not issued within the provider’s stated timeframe. For disputes, you can escalate to the provider’s complaints process and, if unresolved in Canada, contact the CRTC or your provincial consumer protection office for guidance. Helpful references: the CRTC cancellation ruling available at CRTC decision 2018-422, Telenor Denmark’s withdrawal and returns information at Telenor Denmark - Returns & Withdrawal, and guidance on early‑termination/subsidy recoupment at bruddgebyr.no - Telenor information.
Address
Telenor, Snarøyveien 30, N‑1331 Fornebu, Norway