Postclic unlimited subscription: promo at 1,47 CAD for 48h with a mandatory first month at 79,87 CAD, then 79,87 CAD per month without commitment
Cancel TELSTRA
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Telstra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Telstra: Easy Method
What is Telstra
Telstra is an Australian telecommunications company that provides mobile, fixed, broadband and digital services, as well as billing services for some third‑party digital content. While Telstra’s terms and public materials are governed by Australian frameworks, many customers worldwide use its services or roam on its network.
How to cancel Telstra
- Web (My Telstra app or browser): Sign into My Telstra, go to Services → select your service → Manage your plan → Cancel your service. Follow on‑screen prompts to confirm. Note early termination charges may apply if device payments remain.
- Telstra support (phone/chat): Contact Telstra Support via the contact options on Telstra Support to request cancellation and to confirm any outstanding charges or device repayments.
- Mail (written cancellation): Send a written cancellation request to Telstra Customer Service (address below). Use registered/certified mail for proof of delivery and keep copies of correspondence.
- Subscriptions (e.g., Spotify billed via Telstra): Manage through the My Telstra dashboard or app - select the subscription, choose “Cancel Subscription” and confirm at least one day before renewal to avoid being charged for the next period.
- Digital content billed via Google Play: Refunds or cancellation for content purchased through Google Play must generally be arranged with the merchant of record or app developer in Google Play; Telstra acts as the billing intermediary and cannot guarantee direct refunds.
What happens when you cancel
When you cancel a Telstra service your access to that specific service will end according to the cancellation date shown in My Telstra or the date confirmed by support. Recurring billing stops after cancellation but you may still receive a final bill that includes outstanding usage, prorated charges, or early termination charges if you have remaining device payments. Any included services tied to the cancelled plan (e.g., bundled content or roaming passes) will terminate and stored account data or voicemail related to that service may be removed according to Telstra’s data retention policies.
Will I get a refund?
Refunds depend on the situation. If you’ve overpaid you can leave the account in credit, arrange a chargeback through your financial institution, or request a refund from Telstra. Telstra can process refunds by cheque or credit transfer and such refunds can take up to five business days to be issued. For closed accounts Telstra issues cheque refunds for amounts between $5 and $250; other final balances will be shown on a final bill with instructions or a prompt to request a refund via My Telstra. Digital content purchased via Google Play generally requires agreement between you, Telstra and the merchant of record; Telstra will take reasonable steps to assist but cannot guarantee timeliness or outcome for those refunds.
Telstra plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Telstra Day Pass (1-day roaming) | C$8.49 | 1 day | Unlimited talk & text; data as pay-per-use |
| Telstra Prepaid 3-Day Pass (roaming) | C$8.49 | 3 days | 15 min calls, 15 SMS; data as pay-per-use |
| Telstra Prepaid 7-Day Pass (roaming) | C$12.73 | 7 days | 25 min calls, 25 SMS; data as pay-per-use |
| Telstra Prepaid 14-Day Pass (roaming) | C$21.22 | 14 days | 50 min calls, 50 SMS; data as pay-per-use |
Your consumer rights in Canada
Telstra’s publicly posted terms are typically governed by Australian law; however, Canadian consumers retain protections under federal and provincial consumer protection laws. Canada does not generally provide an automatic 14‑day cancellation right like the EU; the 10‑business‑day cooling‑off period Telstra references applies to unsolicited agreements under Australian Consumer Law and is not automatically applicable to Canadian contracts. If you purchased services while in Canada or from Canada, review the terms offered at point of sale, keep written records of representations and receipts, and escalate disputes to Telstra support and, if unresolved, to provincial consumer protection offices or federal agencies that handle cross-border consumer complaints.
Customer experiences
Customer feedback about Telstra is mixed. Some customers report positive experiences such as prompt and caring support, quick technician visits and effective emergency assistance. Many other reviews complain about billing errors, difficulty cancelling services online, long wait times for resolution, prolonged outages and inconsistent support outcomes. Independent reviews (e.g., Trustpilot and community forums) show a broad range of experiences, so outcomes can vary depending on the service type, location, and specific agent or escalation path used.
Documentation checklist
- Account number and service name(s)
- Recent bill or statement showing charges
- Government ID or other account verification details
- Device payment status (remaining repayments or proof of purchase)
- Subscription IDs for third‑party services billed via Telstra (e.g., Spotify)
- Copies of any written agreements, emails, or evidence of unsolicited sales (if applicable)
Common mistakes
Customers often make avoidable errors when cancelling. A frequent mistake is not checking whether a device is still on a payment plan; cancelling without settling device repayments can trigger early termination charges. Another common issue is assuming digital purchases billed through Telstra (for example via Google Play) will be refunded by Telstra directly - those refunds are usually handled by the app merchant. Some people cancel but do not keep written proof or a cancellation reference number, making disputes harder to prove. Finally, failing to cancel subscriptions through the My Telstra subscription panel at least one day before renewal can lead to an unexpected next‑month charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| My Telstra (web/app) | Refunds processed per account policy; final bill or credit reflected in My Telstra; cheque or transfer possible | Low - Medium |
| Telstra support (phone/chat) | Same refund policies; agent can confirm outstanding charges and request refund | Medium (wait times possible) |
| Mail (registered/certified) | Same refund policies; useful as written proof and timestamp | Medium - High (slower processing) |
| Digital content billed via Google Play | Refund depends on merchant of record and agreement with Telstra; Telstra assists but does not guarantee | High (dependent on third party) |
After cancelling
After you cancel, save any cancellation confirmation, final bill and reference numbers. Monitor your bank or card statements for final charges or refunds and follow up with Telstra if a refund promised on the final bill does not arrive within the stated timeframe (allow up to five business days after processing). If you have disputes that Telstra does not resolve, consider contacting provincial consumer protection offices or the Competition Bureau for guidance on next steps.
Helpful links: Telstra Support (https://www.telstra.com.au/support), My Telstra account (https://www.telstra.com.au/my-account), Government of Canada consumer information (https://www.competitionbureau.gc.ca).
Address
Mail cancellation requests to:
Telstra
Attn: Customer Service
242 Exhibition Street
Melbourne VIC 3000
Australia
Send by registered or certified mail (e.g., raccomandata A/R) to ensure proof of delivery, and retain copies of everything you send.