Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Textnow
420 Wes Graham Way, Ste 200
N2L 0J6 Waterloo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Textnow service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Textnow: Easy Method
What is Textnow
TextNow is a mobile app and SIM-based service that provides free Wi‑Fi calling and texting with a local phone number, plus paid plans for cellular data and ad removal. It is commonly used as a secondary number or low‑cost mobile service option in Canada.
How to cancel Textnow
Where you cancel depends on how you bought the subscription or plan. Follow the steps below that match your purchase method.
- If you bought an in‑app subscription on Android via Google Play: open the Google Play Store app → Payments & subscriptions → Subscriptions → select the TextNow subscription (e.g., Ad‑Free+, Ad Free Lite, Lock Your Number) → Cancel subscription. See TextNow help: Canceling in‑app purchases.
- If you bought an in‑app subscription on iOS via the Apple App Store: open the App Store app → tap your Account icon → Subscriptions → select the TextNow subscription → Cancel Subscription. See TextNow help: Canceling in‑app purchases.
- If you have a TextNow SIM or cellular/data plan: sign in to your TextNow account on the website or app → My Account → under Number & Device click “Deactivate TextNow SIM Card” after cancelling any active data plan. See TextNow help: Deactivating your TextNow SIM card.
- If you prefer written proof, send a signed cancellation notice by registered mail (raccomandata A/R) to TextNow’s Canadian address and keep the tracking/receipt as proof of delivery. Use the company address below.
What happens when you cancel
When you cancel an in‑app subscription, the platform (Google Play or Apple) will stop future recurring charges. Access to subscription features (for example, ad removal or premium settings) usually continues until the end of the already‑paid billing period, but you should verify the exact end date in your subscription settings.
If you deactivate a TextNow SIM/service, voice, text and cellular data included with that SIM will stop; you may still be able to use Wi‑Fi calling/texting on the app if your account remains active and the number is retained. Account data, messages and your assigned number may be subject to TextNow retention policies - if you want to keep messages or the number, export or note them before deactivation.
Will I get a refund?
Refunds for in‑app purchases are governed by the Apple App Store and Google Play Store refund policies. TextNow does not process refunds for purchases made through those platforms and cannot override their refund rules. In practice, app‑store purchases are often non‑refundable for unused days after cancellation, though exceptions may be available through the store’s refund request process. For TextNow‑direct charges (for example, some SIM/data charges bought through TextNow’s site), refunds are handled under TextNow’s own policies and on a case‑by‑case basis.
TextNow’s publicly available materials do not state a general 14‑day automatic “cool‑off” refund right for Canadian consumers; your rights may be broader under provincial consumer protection laws (see the consumer rights section). If you believe a refund is owed, gather proof of purchase and contact the platform (Apple/Google) first for in‑app purchases, or contact TextNow support for SIM/service billing disputes.
Textnow plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Free Flex Plan (SIM only) | C$0/month + C$3.99 upfront | Monthly | Unlimited talk & text, Wi‑Fi calling and texting, 550 MB 4G/5G data |
| Unlimited Monthly Data Pass | C$35.99/month + C$3.99 upfront | Monthly | Unlimited talk & text, unlimited data (20 GB high‑speed then unlimited 2G), ad‑free, free roaming in Canada & Mexico |
| Hourly Data Pass | C$0.99/hour | Hourly | 2 GB high‑speed data then unlimited at 2G, pay‑as‑you‑go access |
| Daily Data Pass | C$4.99/day | Daily | 5 GB high‑speed data then unlimited at 2G |
| Monthly Unlimited Data Pass (For 5G/4G Cellular Service) | C$39.99/month | Monthly | Unlimited data, removes ads, high‑speed allotment then 2G speeds, includes Wi‑Fi calling & texting |
| Data Add‑on Plan - 5 GB | C$27.99/month | Monthly | Unlimited minutes & texts, 5 GB LTE data, ad‑free |
| Ad‑Free+ Subscription (App‑based) | C$8.99 (one‑time or subscription) | Varies | Remove ads in app (iOS in‑app purchase) |
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection statutes (for example, the Ontario Consumer Protection Act) which can provide rights beyond a vendor’s stated policy. These laws may affect cancellation periods, refund entitlements and the handling of unfair business practices. For in‑app purchases, platform policies (Apple/Google) primarily control refunds and cancellations, but provincial laws can still be relevant for complaints about billing errors, deceptive practices or failure to deliver paid services.
If you encounter an unresolved billing dispute, document the issue and escalate through TextNow support, the platform (if applicable), and, if necessary, your provincial consumer protection office or the Canadian equivalent of a small claims or consumer tribunal.
Customer experiences
User reviews of TextNow are mixed. Positive feedback highlights the convenience of free Wi‑Fi calling and texting, easy setup of alternate phone numbers, and usefulness as a secondary or emergency number. Many users appreciate the low cost of data passes and the ability to remove ads for a fee.
Negative reports commonly mention intrusive advertising, intermittent call/text reliability, dropped calls and delays, and occasional account disabling without clear explanation. Some customers report challenges reaching responsive support, unresolved billing issues and difficulty obtaining refunds, especially for purchases made through app stores or when accounts are disabled.
Documentation checklist
- Account email and username used with TextNow
- Phone number(s) assigned by TextNow and account phone number(s)
- Purchase receipts or invoices (App Store/Google Play receipts or TextNow order confirmations)
- Dates of subscription start and cancellation attempts
- Screenshots of subscription status, billing charges, and any errors
- Support chat transcripts, case numbers, and any confirmation emails
- If sending registered mail: proof of postage and delivery (tracking/receipt)
Common mistakes
Common mistakes include cancelling in the TextNow app or website but forgetting that an in‑app subscription was billed through Google Play or the Apple App Store - in those cases the platform subscription must be cancelled to stop future charges. Another frequent error is assuming cancellation equals immediate refund; many customers expect prorated refunds but app‑store purchases typically remain active until the end of the paid period with no automatic refund. Finally, users sometimes deactivate a SIM without saving contacts or messages and then lose access to the assigned number or stored content.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play Store (Android in‑app purchases) | Refunds handled by Google Play; request via Play Store. TextNow cannot directly refund. | Low to Medium - canceling is straightforward; refunds depend on Google |
| Apple App Store (iOS in‑app purchases) | Refunds handled by Apple; request via Apple’s Report a Problem. TextNow cannot directly refund. | Low to Medium - cancel through App Store; refund outcome decided by Apple |
| TextNow website/app (SIM & direct service purchases) | Refunds handled by TextNow per its internal policy and discretion; may be case‑by‑case. | Medium - deactivation is available in account settings; refund resolution may require support interaction |
| Registered mail cancellation to company address | No automatic refund; provides proof of delivery and notice for disputes - can support refund/billing claims. | Medium - requires printing, signing and posting; yields stronger written evidence |
After cancelling
After you cancel, keep your documentation (receipts, cancellation confirmations, registered mail proof). Monitor bank and card statements to confirm billing stops. If you need a refund for an app‑store purchase, submit a refund request through Google Play or Apple first; if the charge was made directly by TextNow, contact TextNow support with your documentation. Helpful resources: TextNow help articles on cancelling in‑app purchases and SIM deactivation at Canceling in‑app purchases and Deactivating your TextNow SIM card, and a general refund policy summary at getchatnow.com/refund-policy.
Address
TextNow, Inc., 420 Wes Graham Way, Ste 200, Waterloo, Ontario N2L 0J6, Canada