Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Three
20 Grenfell Road, Star House
SL6 1EH Maidenhead
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Three service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Three: Easy Method
What is Three
Three is a mobile network operator and subscription service provider offering data, voice and digital subscription products. This guide explains how to cancel Three subscriptions and what Canadian customers should expect about refunds, rights and next steps.
How to cancel Three
- Web (via Three.app account): Log into your Three account → click the Three Premium logo on the left → click "cancel renewal". You must cancel at least 24 hours before the current subscription period ends; cancellation takes effect the day after the last subscription day. No refunds for already-paid periods except in cases required by law or where willful misconduct or negligence applies.
- App Store / Google Play: If you purchased the subscription through Apple App Store or Google Play, cancel through that store. Subscriptions auto-renew and must be cancelled via the platform (App Store or Google Play); Three cannot cancel store-billed subscriptions on your behalf.
What happens when you cancel
When you cancel a subscription you will typically retain access until the end of the current paid billing period; cancellation prevents future automatic renewals. For Three.app account cancellations the service will remain active until the day after the last subscription day, per the stated rule. Data, saved settings or in‑app content tied to the subscription may become inaccessible once access ends - export or save anything you need before expiry.
Will I get a refund?
Under Three’s standard terms, subscriptions and paid services are non‑refundable after purchase except where required by law or in cases of willful misconduct or negligence. If you bought through the App Store or Google Play, refund eligibility will also depend on their platform policies and procedures. In Canada, provincial or federal consumer laws (see next section) can provide additional rights and may allow refunds or a right of withdrawal in certain circumstances.
Three plans and pricing
| Plan | Monthly price | Notes |
|---|---|---|
| Three Premium (subscription) | Varies | Price depends on purchase platform and region |
| Pay Monthly / SIM only plans | Varies | Plan pricing depends on selected data allowance and contract |
| Prepaid / Pay As You Go | Varies | Top-ups and bundles vary by offer |
Your consumer rights in Canada
Canadian consumers may have additional protections that affect cancellations and refunds for digital subscriptions. Depending on provincial rules and federal consumer protection law, you may have a short right of withdrawal (commonly referenced as 14 days for online purchases) or other remedies that can override a vendor’s no‑refund policy. If you believe your legal rights apply, contact your provincial consumer affairs office or the Government of Canada’s Office of Consumer Affairs for guidance. For platform purchases, also review Apple’s and Google’s refund and dispute processes.
Customer experiences
Public reviews for Three show a mix of complaints and some satisfied customers; however, a significant volume of negative feedback highlights network instability, slow speeds, billing issues and difficult customer support experiences (including long waits and transfers). Many complaints concern billing errors, unresolved charges and supply of PAC codes or SIM support after account changes. Experiences can vary by region, plan and individual support interactions - if you encounter issues, document them and escalate through formal channels or consumer protection bodies if needed.
Documentation checklist
- Account username/email and phone number tied to the subscription
- Order number, invoice or transaction ID
- Proof of purchase (receipt, bank/credit card statement showing the charge)
- Screenshots of the subscription page, renewal date and cancellation confirmation (if available)
- Dates and times of cancellation attempts and any support interactions (reference numbers)
- Device details (model, IMEI) if relevant and any relevant SIM or PAC codes
Common mistakes
Common errors include trying to cancel a store‑billed subscription through the provider (Three cannot cancel App Store or Google Play subscriptions for you), waiting until too close to the renewal deadline (note the 24‑hour rule for Three.app), and not keeping proof of cancellation or receipts. Another frequent mistake is assuming cancellation triggers an automatic refund; in many cases refunds are only available under specific laws or store policies. If you plan to dispute a charge, retain all correspondence and timestamps.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Three.app (Web account) | Generally no refunds for already-paid periods; exceptions only for law/willful misconduct/negligence | Low - straightforward cancellation steps but timing matters (24 hours before period end) |
| Apple App Store | Refunds handled by Apple per their policies; possible via Apple’s Report a Problem | Medium - must request via Apple and meet their criteria |
| Google Play | Refunds handled by Google Play per their policies; possible via Google Play support | Medium - request via Google Play and follow their process |
| By post / Written notice to Three | Same as provider policy - unlikely to change refund outcome but useful as formal evidence | Medium - slower but provides a paper trail (use tracked delivery) |
After cancelling
After you cancel, keep confirmation emails or screenshots as proof and verify that auto‑renewal has been disabled in your account or platform. If you need a refund or to dispute a charge, start with the platform (App Store or Google Play) if you purchased there, or with Three’s support if purchased via Three.app. For Canadian consumers seeking further assistance, consult Government of Canada consumer resources or your provincial consumer protection office. Useful links: Three help pages, Apple and Google subscription support, and Canadian consumer agencies.
Apple subscriptions and cancellation (Canada)
Office of Consumer Affairs (Government of Canada)
Address
Three UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH, United Kingdom