Cancellation Total Wireless: Easy Method

What is Total Wireless

Total Wireless is a prepaid mobile service brand that offers no‑contract phone plans and sells devices and activation kits online. It operates primarily in the United States, lists plans and pricing in USD, and is governed by its own terms and conditions that address refunds, returns, and service rules.

How to cancel Total Wireless

• Prepare a written cancellation request that includes your full name, account phone number(s), account number (if known), order numbers, a clear statement that you are cancelling service, and the requested cancellation date.
• Send the cancellation letter by certified mail (raccomandata A/R) to ensure proof of delivery: Total Wireless Attn: Executive Resolution Department 9700 NW 112th Avenue Miami, FL 33178 United States. Keep copies of the letter and the certified‑mail receipt.
• As a secondary step, attempt to contact support by phone or chat to confirm the cancellation request was received; note that customer service reports indicate long waits and inconsistent responses.
• If you ordered a physical shipment and wish to avoid activation/acceptance, you may try refusing delivery with the carrier (some users report this can trigger a return), but this is not guaranteed and is outside Total Wireless’s formal cancellation channels.

What happens when you cancel

When Total Wireless accepts a cancellation, service access for the cancelled line(s) will be terminated and you will no longer be able to place or receive calls, texts, or use mobile data on those lines. Prepaid plan periods do not automatically result in prorated refunds; any active plan access typically ends on cancellation but is not refundable under the provider’s published terms. If you requested number porting before cancelling, ensure port completion before submitting cancellation to avoid losing the number.

Will I get a refund?

Total Wireless’s public terms state that plans and activation kits are non‑refundable under any circumstances. Device purchases made online may be eligible for refund if they meet the company’s return criteria within the stated window (commonly 30 days from delivery) and provided the device is returned in the required condition; refunds for devices can take time to process and shipping/delivery costs are usually not refundable. Home Internet equipment has a separate 14‑day “Worry Free” window for certain returns if items are returned like‑new. Because plans are explicitly non‑refundable, expect no refund for prepaid service purchases unless a very specific device or equipment return policy applies.

Total Wireless plans and pricing

Your consumer rights in Canada

Canadian consumers generally have statutory protections such as a cooling‑off period for certain distance contracts (commonly around 14 days) and the right to remedies when a vendor’s terms conflict with consumer protection laws. Total Wireless’s published terms assert non‑refundability of plans and do not reference Canadian cooling‑off rules; if you purchased from outside Canada or purchased a U.S.‑centric plan, enforcing Canadian statutory rights may be more complex. Where a vendor refuses refunds in clear conflict with applicable Canadian consumer laws, you may pursue a chargeback through your card issuer, file complaints with provincial consumer protection agencies, or contact the federal Competition Bureau or Office of Consumer Affairs for guidance.

Customer experiences

User reports are mixed: some customers have successfully activated multiple lines and completed porting with minimal issues, while many others report significant problems - long waits and unhelpful or inconsistent customer service, delayed or cancelled shipments, and difficulty obtaining refunds or clear information. International usage reports indicate limited roaming/data availability in Canada for some users, so expect reduced or different service behavior outside the U.S. Overall, experiences suggest taking careful documentation and proof when you interact with the company.

Documentation checklist

• Account phone number(s) and account number (if available)
• Order number(s), purchase receipts, and payment records (screenshots or emails)
• Tracking numbers and carrier delivery records
• Photos of unopened device packaging (if applicable) and condition on return
• Copy of the written cancellation letter and certified mail receipt (proof of delivery)
• Notes of any phone/chat interactions: date, time, agent name, and transcript/screenshots if available

Common mistakes

Common mistakes include assuming you can cancel via the app, web portal, or app‑store purchases - Total Wireless does not support cancellation through App Store, Google Play, or web in many cases - and relying solely on phone/chat without documented proof. Another frequent error is expecting prepaid plans to be prorated or refundable; the company’s terms state plans are non‑refundable. Customers also sometimes discard shipment tracking or certified‑mail receipts; losing that proof makes disputes and chargebacks harder to win. Finally, attempting to cancel before finishing number porting can result in losing your number, so verify port completion when that is important.

Comparative recap

After cancelling

After you submit cancellation, keep your certified‑mail receipt and any response from Total Wireless. Monitor your bank or card statements for promised device refunds and allow the vendor’s stated processing time (device refunds may take up to 30 business days). If you do not receive an expected refund or acknowledgement, escalate with your payment provider for a chargeback and submit complaints to Canadian consumer protection agencies if applicable. Helpful resources: Total Wireless terms and conditions for their official policy at Total Wireless Terms & Conditions, the Better Business Bureau for complaint histories at bbb.org, and Canadian consumer guidance at the Government of Canada Office of Consumer Affairs Competition Bureau / Consumer Information. Retain all documentation until the matter is fully resolved.

Address

Total Wireless Attn: Executive Resolution Department 9700 NW 112th Avenue Miami, FL 33178 United States