Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Voxi
The Connection, Vodafone House
RG14 2FN Newbury
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Voxi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Voxi: Easy Method
What is Voxi
VOXI is a Vodafone-powered mobile service brand that offers simple, prepaid mobile plans primarily in the United Kingdom. It focuses on flexible, no-contract bundles and online account management rather than in‑store support.
How to cancel Voxi
- Cancel in your VOXI online account: sign in, go to the "Plans" section and stop your current plan - the plan will not renew after the 30‑day prepaid cycle ends and no further billing should occur. Alternatively, to leave VOXI you can request a PAC or STAC to port your number away by signing into your online account and using the "Leave VOXI" option, by phoning VOXI’s PAC line, or by texting the PAC/STAC shortcodes (for example, text "PAC" to 65075 or "STAC" to 75075). If you subscribed via Google Play (Android) or the App Store (iOS), manage and cancel that subscription directly through your Google/Apple account (VOXI’s web cancellation applies to web-managed plans only).
What happens when you cancel
If you stop your VOXI plan in your online account, your service remains until the end of the current 30‑day prepaid cycle; after that date the plan will not renew and you should not be billed further. If you obtain a PAC or STAC and port your number, your contractual relationship with VOXI ends when the code is used by the gaining provider (or after 30 days if the code is not used). For app-store subscriptions, termination is controlled by Apple or Google and may take effect according to their subscription rules.
Will I get a refund?
VOXI’s stated policy (UK terms) allows refunds for unused credit or wholly unused, unexpired bundles within 60 days after your agreement ends for purchases made on or after 17 December 2021, subject to an administration fee (commonly 5% up to £5). Partially used or expired bundles are not refundable. Items that are faulty may be returned or exchanged under the supplier’s return/fault policy (for example, change‑of‑mind return periods or warranty repairs); the specifics depend on purchase date, where you bought the item, and VOXI/Vodafone device policies.
Voxi plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Typical VOXI prepaid bundles | Varies | VOXI pricing and plans are listed in GBP for UK customers; no reliable CAD pricing was found for Canada. |
Your consumer rights in Canada
Consumer protection in Canada is governed primarily by provincial/territorial consumer protection laws and by federal regulators for specific sectors. There is no single federal 14‑day "cooling‑off" right that universally applies to all telecom purchases across Canada in the same way as certain UK rules; cancellation and return rights for telecom services will vary by province and by the merchant. For telecom complaints involving Canadian carriers, you can consult the CRTC and provincial consumer protection offices; for purchases from foreign suppliers (such as a UK‑based VOXI account), jurisdiction and remedies can be more limited and more complex. Keep written records and proof of cancellation and consider contacting provincial consumer protection offices or legal advice if you face a dispute.
Customer experiences
Many customers praise VOXI for low cost and simple, flexible plans and report straightforward cancellations via the app or web interface. However, a proportion of users report issues with customer service responsiveness, long wait times on webchat, problems with activation or deliveries, and occasional network performance concerns in some locations. Experiences appear mixed: cancellations are often technically simple via the online account, but resolving exceptional problems or disputed refunds can be time‑consuming for some customers.
Documentation checklist
- Account username/phone number, plan name and start date
- Order number or SIM purchase reference and any invoice
- Screenshots or confirmation pages showing you stopped the plan or requested PAC/STAC
- Text message or email confirmation of PAC/STAC (if provided)
- Bank/credit card statements showing charges and last payment
- Registered mail or delivery proof if you send a written cancellation to VOXI/Vodafone
Common mistakes
People commonly assume cancelling in the app automatically stops third‑party (App Store/Google Play) subscriptions - if you subscribed via Apple or Google you must cancel there as well. Another frequent error is not waiting until the end of the prepaid 30‑day cycle (expect service until that date) or not requesting/using a PAC/STAC properly when porting away. Customers sometimes contact the wrong support channel or fail to keep confirmation records, which makes disputes harder to resolve. If you need proof, send written cancellations by a method that gives delivery confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Stop plan in VOXI online account ("Plans" → stop) | May be eligible for refund of unused credit/bundles per VOXI policy (subject to fees) | Low - straightforward online, but see refund conditions |
| Request PAC/STAC and port number away | May be eligible for refund of unused credit within VOXI’s post‑contract window; timing matters | Moderate - generates definitive end of agreement but refunds/administration may require follow‑up |
| Cancel via Google Play / App Store subscription | Refunds handled by Apple/Google policies; VOXI web rules do not override platform rules | Varies - depends on platform procedures and their responsiveness |
After cancelling
After you cancel, confirm and keep any written confirmation or screenshots showing the cancellation or PAC/STAC issuance. Check your bank or card statements to verify no further billing occurs. For disputes or unresolved refund requests, gather the documentation listed above and escalate to the merchant’s complaint channels; if you are in Canada and the supplier is abroad, contact your provincial consumer protection office or the federal Competition Bureau for guidance on cross‑border purchases. Helpful further reading: VOXI cancellation and refund guides summarized by third parties (DoNotPay VOXI cancel), an independent how‑to on pausing/cancelling VOXI plans (NetworkBuildz), and VOXI terms excerpts about refunds (VOXI terms (excerpt)). For Canadian resources, see the CRTC (crtc.gc.ca) and the Government of Canada consumer pages (canada.ca - consumers). If you plan to send a written cancellation, use a recorded/registered delivery service so you have proof of receipt.
Address
VOXI, The Connection, Vodafone House, Newbury, RG14 2FN, United Kingdom