Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Amazon Music
40 King Street W, 47th Floor
M5H 3Y2 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Amazon Music service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Amazon Music: Easy Method
What is Amazon Music
Amazon Music is a subscription streaming service that provides on-demand access to a music catalog, ad-free playback on paid plans, and device-specific options (such as single-device plans for Echo or Fire TV). In Canada it is offered both as a standalone paid service and as a discounted option for Prime members, with multiple plan types including individual, family and single-device plans.
How to cancel Amazon Music
- App Store (iOS): Go to Settings → your name → Subscriptions, locate Amazon Music, then tap "Cancel Subscription".
- Google Play (Android): Open Google Play Store → user icon → Payments & subscriptions → Subscriptions → find Amazon Music → Cancel.
- Web (direct via Amazon): Sign into your Amazon account and cancel via your account subscription or Amazon Music settings; the service states you can "cancel anytime" and subscriptions renew automatically until canceled (exact menu labels may vary).
What happens when you cancel
When you cancel, your subscription will not renew at the next billing date. You typically retain access to paid features until the end of the current paid period you already paid for. Your saved music, playlists and preferences remain associated with your Amazon account, but access to premium catalog content or offline downloads will stop when the subscription period ends or if your plan changes to a lower tier that does not include those features.
Will I get a refund?
Amazon's publicly visible materials for Amazon Music Unlimited in Canada do not state a general statutory refund policy; promotional copy notes "cancel anytime" but does not guarantee refunds for unused time. In practice, refunds are not guaranteed and are handled case-by-case by Amazon. Some Canadian users have reported obtaining refunds for charges they did not authorize or did not use, while others were required to contact Amazon support or their bank to pursue a refund. If you believe a charge is unauthorized, contact Amazon Customer Service promptly and, if necessary, your payment provider.
Amazon Music plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (Non‑Prime) | C$12.60 | Monthly | Full catalog, ad‑free, includes one Audible audiobook per month |
| Individual (Prime member) | C$11.54 | Monthly | Same as above, discounted for Prime members |
| Family Plan | C$21.00 | Monthly | Up to 6 users, full catalog access |
| Single Device Plan | C$6.29 | Monthly | Playback limited to one Echo or Fire TV device |
Your consumer rights in Canada
Canadian consumer protections for digital content vary by province and by the nature of the purchase. The materials located for Amazon Music in Canada do not clearly present a 14‑day statutory right of cancellation or refund for digital music services; that implies refunds for change of mind or unused time are limited and largely governed by Amazon's own policies. For unauthorized or fraudulent charges, consumers generally have stronger protections and should contact Amazon and their payment provider quickly to dispute charges.
Customer experiences
User feedback is mixed. Some customers praise the player and music selection. Criticisms include app performance problems (freezing, crashes, lag), difficulty cancelling or unexpected subscription renewals, reports of auto‑subscribing pop‑ups, unexpected charges, and dissatisfaction with customer support. On some review platforms in Canada the overall sentiment skews negative, with many users reporting frustration over cancellation and billing issues. Individual outcomes for refunds and support experiences vary.
Documentation checklist
- Account email or username, screenshots of subscription billing (statement or in‑app receipt), date of charge, device or platform used to subscribe (iOS, Android, Web), any confirmation emails, and correspondence with Amazon support (if any).
Common mistakes
Many users try to cancel within the Amazon Music app rather than through the platform that originally billed them; if you subscribed through Apple or Google your subscription must generally be cancelled through the App Store or Google Play account settings. Another common mistake is assuming canceling removes all past charges; cancellation prevents renewal but does not automatically trigger a refund. Users also sometimes miss the specific account used to subscribe (work vs. personal email), so checks for the correct account and recent billing statements are important.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds not guaranteed; Apple handles billing and refund requests through its own processes, you may request a refund via Apple. | Easy to cancel via iOS Settings, but refund outcomes vary. |
| Google Play (Android) | Refunds not guaranteed; Google Play handles billing and has its own refund policies; contact Google or Amazon if needed. | Easy to cancel via Google Play Store subscriptions; refund results vary. |
| Web (direct via Amazon) | No explicit general refund policy; Amazon may issue refunds at its discretion, and some users report case‑by‑case refunds for unauthorized charges. | Varies - cancellation is possible from your Amazon account, but some users report difficulty finding the correct menu or resolving billing issues. |
After cancelling
After you cancel, keep copies of confirmation screens or emails showing the cancellation and the date access ends. If you were billed in error or see unauthorized charges after cancelling, contact Amazon Customer Service and provide your documentation; if that does not resolve the issue, contact your card issuer to dispute the charge. For more information and step‑by‑step help see Amazon's support pages and the platform subscription help resources: Amazon Music Unlimited (Canada), Apple: manage subscriptions, and Google Play: cancel subscriptions.
Address
For general corporate correspondence: 40 King Street W, 47th Floor, Toronto, Ontario, M5H 3Y2 (Amazon Canada corporate office).
For legal notices it is recommended to use the Legal Department P.O. Box (Seattle) and send by certified or registered mail (e.g. raccomandata A/R) as preferred for formal legal communications.