Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Audio.Com
84, SPYROU KYPRIANOU
4004 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Audio.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Audio.Com: Easy Method
What is Audio.Com
Audio.com is a cloud-based service for storing, managing and transcribing audio projects, offering free and paid subscription plans with varying storage and transcription features. It provides web and mobile access and integrates with payment platforms such as the App Store and Google Play for subscription billing.
How to cancel Audio.Com
- Via web: Log into your Audio.com account → Profile Settings → Subscription → Manage Subscription → Cancel Subscription to stop auto-renewal. See the official guide: help.audio.com.
- Via App Store (iOS): Apple manages these subscriptions. Cancel through your device’s Settings under Subscriptions or via your App Store account. See Apple support: support.apple.com.
- Via Google Play (Android): Cancel in the Google Play app or at play.google.com under Subscriptions. Audio.com cannot cancel Google Play subscriptions for you. See Google Play support: support.google.com.
- Important: You must cancel using the same platform you used to subscribe; cancelling via a different platform may not stop future charges. Guidance on platform-specific cancellation is available here: help.audiorista.com.
What happens when you cancel
When you cancel a paid Audio.com subscription, auto-renewal is stopped so you will not be billed at the next renewal date. Access to paid features typically continues until the end of the current billing period; after that, your account will revert to the Free tier with its lower limits. Your uploaded projects and account data remain associated with your account, but availability of paid features (storage limits, transcription minutes) will be reduced according to your new plan.
Will I get a refund?
Audio.com’s Terms of Use state that fees and charges are non‑refundable except in limited circumstances. The published exception is for non-weekly/monthly subscriptions cancelled within the first 14 days: you may receive a pro‑rated refund based on the difference to the monthly rate and your account will convert to the free plan. For other cases, refunds are not guaranteed. To request a refund, email support@audio.com with the purchase email (and optionally payment date and reason); requests are handled per the Terms of Use: audio.com legal and the refund guide: help.audio.com.
Audio.Com plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (2 TB) | US$83.88/year (approx. CAD$112.00/year) | Annual (billed annually) | Unlimited projects, 2 TB cloud storage, unlimited audio-to-text transcriptions |
| Pro (250 GB) | US$64.59/year (approx. CAD$86.00/year) | Annual (billed annually) | Unlimited projects, 250 GB cloud storage, unlimited audio-to-text transcriptions |
| Free | Free | Always | Upload up to 3 Audacity projects (1 GB total), unlimited audio storage/sharing |
Prices are listed in US dollars on Audio.com. Canadian users paying by credit card or through the App Store/Google Play will see the charge converted to CAD at the exchange rate and any fees determined by their payment provider.
Your consumer rights in Canada
Under Canadian consumer protection laws, digital subscription services are expected to allow cancellation and address refunds fairly; provincial laws may provide a cooling‑off right or additional remedies depending on the circumstances. Audio.com’s Terms of Use limit refunds to specific cases, but these contractual terms do not necessarily override statutory consumer protections in Canada. If you believe your statutory rights have been breached (for example, if cancellation was made difficult or there were misleading representations), you can escalate with provincial consumer protection agencies, your payment provider (credit card dispute), or file a complaint with the Competition Bureau or provincial consumer affairs office.
Customer experiences
User feedback is mixed. Some customers report fast, helpful customer service and quick refunds when issues were clearly explained. At the same time, many users have complained about confusing or hard-to-find cancellation controls, problems cancelling free trials, unexpected charges, and occasional usability or payment issues. A number of reviews mention charges persisting after cancellation or multiple regional accounts causing duplicate billing, which has produced frustration among some Canadian users.
Documentation checklist
- Account email used to purchase the subscription
- Order receipt or payment confirmation (screenshot or PDF)
- Subscription platform (Audio.com website, Apple App Store, or Google Play)
- Purchase date and last billed date
- Screenshots showing your subscription status and any cancellation confirmations
- Short written summary of the issue and desired resolution (refund, stop future billing)
Common mistakes
Users commonly try to cancel on the wrong platform (for example, cancelling on Audio.com when the subscription is billed through Apple), which may not stop charges. Another frequent mistake is assuming a cancellation automatically triggers a refund; Audio.com’s policy is generally non‑refundable except for limited cases. Confusion about regional accounts (separate .ca vs .com accounts) can also lead to continued charges even after cancelling the visible subscription. Always confirm the billing source, keep your purchase receipt, and save any cancellation confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Audio.com website | Possible in limited cases per Terms (14‑day pro‑rated exceptions); contact support | Moderate - cancellation available via Profile Settings, but some users report hidden options |
| Apple App Store (iOS) | Refunds handled by Apple; Audio.com cannot issue Apple‑billed refunds directly | Low to Moderate - cancel in Settings; refund request via Apple support |
| Google Play (Android) | Refunds handled by Google Play; Audio.com cannot issue Google‑billed refunds directly | Low to Moderate - cancel in Google Play Subscriptions; refund via Google Play support |
After cancelling
After you cancel, keep copies of cancellation confirmation, receipts and any support correspondence. If you need a refund, email support@audio.com with the details and attach your documentation. For platform-specific issues use these resources: Audio.com cancellation guide (help.audio.com), refund request guide (help.audio.com), Apple support (support.apple.com), and Google Play support (support.google.com). If you do not receive a satisfactory response, consider contacting your payment provider to dispute a charge or your provincial consumer protection office for further guidance.
Address
MuseCY SM LTD, 84, SPYROU KYPRIANOU, 4004, Limassol, Cyprus