Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Deezer
24 rue de Calais
75009 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deezer service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Deezer: Easy Method
What is Deezer
Deezer is a music streaming service that offers on‑demand playback, curated recommendations (including the "Flow" feature), offline downloads and tiered paid plans such as Premium and Family. In Canada Deezer subscriptions are billed in Canadian dollars when purchased through the Deezer app or supported purchase channels.
How to cancel Deezer
- Web / Google Pay / PayPal: Log into your account at deezer.com, go to Profile → Account settings → Manage subscription → Cancel; follow prompts to select a reason and confirm. Note: cancellations must be completed at least 48 hours before the next renewal to avoid being charged for the next period.
- App Store (iOS): If you subscribed through Apple, cancel via your Apple subscriptions: on iPhone/iPad go to Settings → your name → Subscriptions → Deezer → Cancel Subscription. Apple handles billing and refund requests for App Store purchases.
- Third‑party operator billing (e.g., mobile carrier): If Deezer is billed through an operator such as Orange, Bouygues, SFR or a Canadian carrier, you must cancel through your operator’s account/portal or customer service - it cannot be cancelled from the Deezer website.
- By mail (registered letter): If you prefer a written cancellation, you can send a dated cancellation request by registered post with return receipt to Deezer Customer Service (see address at the end). Include your account email, subscription details and any transaction references.
What happens when you cancel
When you cancel, your subscription will remain active until the end of the current billing period; you will retain Premium features (offline downloads, ad‑free listening, etc.) until that date. Cancellation prevents future automatic renewals but does not automatically delete your account or personal data - your playlists, favorites and profile will remain on Deezer unless you delete the account separately. Offline downloads and HiFi streaming will stop when the subscription lapses.
Will I get a refund?
Deezer’s usual policy is that cancellations take effect going forward and do not trigger refunds for periods already paid. For annual subscriptions Deezer states there is no refund for unused months even if you cancel before the year ends. If you subscribed through Apple, Google, PayPal or a carrier, refund handling and policies may be governed by that provider’s rules; you should contact them directly for refund requests. In practice, refunds from Deezer are uncommon.
Deezer plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium | C$14.99 | Monthly | Ad‑free listening, offline mode, unlimited skips, HiFi audio included |
| Family | C$22.99 | Monthly | Up to 6 Premium accounts, kid‑friendly profiles, offline, HiFi audio included |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions varies by province and by the circumstances of the purchase. There is no universal, automatic 14‑day “cooling‑off” right that applies to all digital subscription services if content or the service has been accessed; whether you are entitled to a refund depends on the provider’s terms and applicable provincial rules. If you believe a charge was unauthorized or you received faulty service, contact your payment provider (bank, card issuer, Apple/Google, PayPal) and review your provincial consumer protection office guidance for further options.
Customer experiences
Users praise Deezer for its user‑friendly interface, the Flow discovery feature, solid sound quality and a broad music catalog; some artists report smooth profile management. Common criticisms include slow or unhelpful customer support, refusal of refunds (especially where renewal notice periods were missed), technical problems like app bugs or download failures, and confusion over product changes (for example, HiFi tier availability). Reviews show a mix of positive product impressions and frustration around billing and support interactions.
Documentation checklist
- Account email and full name used for the Deezer account
- Date of subscription, next renewal date and plan type (monthly/annual/Family)
- Proof of payment (receipt, transaction ID, PayPal/Google/Apple receipt or bank statement)
- Screenshot or copy of the subscription page in your Deezer account showing plan and billing
- If applicable, carrier/operator billing details or operator account reference
- Copy of any cancellation confirmation or correspondence (email, screenshots)
Common mistakes
Typical errors include attempting to cancel in the wrong place (for example, cancelling on deezer.com when the subscription was bought through Apple or a mobile operator), missing the 48‑hour cancellation window and being charged for another period, assuming annual subscriptions will be prorated or refunded when they won’t, and not keeping a cancellation confirmation. Also, people sometimes forget to cancel other family member accounts or linked payment methods, which can lead to continued charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Google Pay / PayPal | No (cancellation prevents next renewal; refunds uncommon) | Low |
| App Store (iOS) | Managed by Apple - contact Apple for refunds | Low to Medium |
| Third‑party operator billing | Varies by operator - refunds depend on operator policy | Medium to High |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the cancellation. Verify that your subscription status in Deezer account settings shows the cancellation and the date service will end. If you need help with Apple billing, see Apple support - manage subscriptions. For PayPal billed subscriptions, check PayPal account settings. For Google Play subscriptions see Google Play subscriptions. For general Deezer help and policies consult the Deezer Help Center at support.deezer.com.
Address
Deezer, Customer Service, 24 rue de Calais, 75009 Paris, France