Serviço de cancelamento N.º 1 em United States
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Distrokid.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Distrokid: Easy Method
What is Distrokid
DistroKid is an online music distribution service that helps independent artists upload and deliver their recordings to streaming platforms and digital stores worldwide. It offers tiered annual subscription plans, unlimited uploads, and features such as lyric support and royalty splitting designed for independent musicians and small labels.
How to cancel Distrokid
- Web (direct via your DistroKid account): Log into your DistroKid account → click your profile icon → Account → Manage → Cancel membership; follow the on‑screen instructions to confirm cancellation. Save any confirmation page or screenshot for your records.
- App Store or Google Play (in‑app purchases): If you purchased your plan through Apple or Google, you must cancel the subscription through the App Store or Google Play subscriptions settings - cancellations made on DistroKid’s website do not stop app‑store‑billed subscriptions.
- Registered mail (formal written cancellation): You may send a signed cancellation letter by registered mail (recommended for formal proof). Address the letter to DistroKid LLC and keep the postal receipt and delivery confirmation as evidence.
What happens when you cancel
When you cancel, your subscription will not automatically renew at the next billing date. Access to subscriber features typically continues until the end of the paid period you already paid for; you should verify the end date in your account or receipt. Cancelling does not necessarily delete your account or releases - your uploaded music generally stays distributed unless you take specific steps to remove releases. Retain copies of cancellation confirmations and receipts in case you need to dispute any post‑cancellation charges.
Will I get a refund?
Refund eligibility is governed by DistroKid’s policies rather than a Canadian statutory 14‑day right of withdrawal. DistroKid’s subscription rules state that upgrades made within 14 days and within your first year may result in a full refund of the previous plan; after that period, refunds are prorated based on the remaining time. Refunds are returned to the same card used for the original charge; if that card is inactive or replaced, the bank handles the returned funds per its procedures. Outside the specific upgrade/prorating rules DistroKid describes, refunds may not be available - keep records and contact your payment provider if you believe you were charged incorrectly after cancellation.
Distrokid plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Musician Plan | C$34.99 | Annual (in‑app purchase) | One artist; unlimited uploads; lyrics; royalty splits |
| Musician Plus | C$59.99 | Annual (in‑app purchase) | Two artists; all Musician features; customizable release dates; synced Apple Music lyrics; stats |
| Ultimate - 5 | C$119.99 | Annual (in‑app purchase) | Supports 5 artists; advanced features beyond Musician Plus |
| Ultimate - 10 | C$199.99 | Annual (in‑app purchase) | Supports 10 artists; advanced features |
| Ultimate - 20 | C$399.99 | Annual (in‑app purchase) | Supports 20 artists; advanced features |
Your consumer rights in Canada
Canadian consumer protection generally does not grant an automatic 14‑day statutory right to cancel digital subscriptions like DistroKid in the way some other jurisdictions do. Refunds and cancellation remedies depend primarily on the vendor’s stated policy. This means DistroKid’s published refund and upgrade/prorating rules will typically determine whether you receive money back. If you are charged after cancelling, keep documentation and consider disputing the charge with your bank or card issuer if the vendor does not resolve it.
Customer experiences
Users praise DistroKid for its speed, simplicity, and reliable distribution to major services - it is often recommended for first‑time independent artists because of its straightforward interface. On the other hand, reports in forums and review sites describe frustrations with customer support (limited human contact, slow or automated responses), difficulties obtaining refunds in certain situations, and occasional complications with royalties or withdrawals. These experiences vary; some users have smooth long‑term usage while others report support and billing challenges.
Documentation checklist
- Account username/email and subscription receipts (screenshots or PDFs)
- Cancellation confirmation screen or confirmation email (screenshot and saved copy)
- Bank/credit card statements showing charges and dates
- Correspondence with DistroKid support (emails, tickets) and timestamps
- Registered mail receipt and delivery confirmation if you sent a letter
Common mistakes
Common errors include cancelling on DistroKid’s website while having an App Store or Google Play subscription still active - app‑store purchases must be stopped through Apple or Google, otherwise you may still be billed. Another frequent mistake is not saving the cancellation confirmation, which makes disputes harder to resolve. Some users assume a general 14‑day statutory right to a refund in Canada; because that right typically does not apply to digital services, refunds are determined by the vendor’s policy. Finally, attempting to change plans without checking the upgrade/prorate rules can lead to unexpected charges or confusion about refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via DistroKid account) | Refunds follow DistroKid policy: upgrades within 14 days & first year may get full refund; later refunds are prorated; other refunds uncommon. | Low - cancellation via account is straightforward; refund depends on policy. |
| App Store / Google Play | Refunds and cancellations are handled by Apple/Google under their policies; DistroKid cannot cancel these subscriptions on your behalf. | Medium - must manage via App Store/Google Play interfaces and possibly request refunds from those platforms. |
| Registered mail (formal letter) | Refund treatment follows DistroKid policy; registered mail provides stronger proof of a cancellation request but does not guarantee a refund. | Medium - High - provides documentation but is slower and may require follow‑up. |
After cancelling
After you cancel, verify the subscription end date in your account and confirm you received a cancellation confirmation. If you purchased through Apple or Google, confirm the subscription is ended in your device settings to avoid unexpected renewals. For further information or to follow up on refunds or account matters, consult DistroKid’s Help Center and the platform guides for App Store and Google Play subscriptions. If you need to dispute a charge that continues after cancellation, contact your bank or card issuer and provide the documentation listed above.
Helpful links: DistroKid Help Center, Apple: manage subscriptions, Google Play: manage subscriptions.
Address
DistroKid LLC, 34 3rd Ave #183, New York, NY 10003-5504, USA