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I hereby notify you of my decision to terminate the contract relating to the Endel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Endel: Easy Method
What is Endel
Endel is a subscription-based app that generates personalized soundscapes to support focus, relaxation, and sleep. It offers mobile and web access, offline playback and personalization features depending on the plan and platform.
How to cancel Endel
- App Store (iOS/macOS): Cancel via your device settings - open Settings > [your name] > Subscriptions > Endel > Cancel Subscription. Note: cancel at least 24 hours before the renewal period ends. Deleting the app does not cancel the subscription. See the Endel support page: You want to cancel your subscription.
- Google Play (Android): Cancel in the Google Play app - Profile > Payments & subscriptions > Subscriptions > Endel > Cancel subscription. See: Endel cancellation steps.
- Web (Endel site): Turn off auto‑renewal in the Endel app settings (Manage Subscription) or at payment.endel.io. You can also follow instructions on the Endel support centre: You want to cancel your subscription.
- If you need to make a formal withdrawal or send registered mail, use the postal address: Endel Sound GmbH, Sophienstraße 21, 10178 Berlin, Germany.
What happens when you cancel
When you cancel, your subscription will typically remain active until the end of the paid period you already purchased; disabling auto‑renew prevents future charges. Access to premium features continues until that period expires. Deleting the app does not stop billing; you must cancel the subscription through the platform where you purchased it.
Endel retains account and billing records as described in its privacy and terms pages; if you need data deletion or portability after cancellation, contact Endel support (see links below) and review their legal information for specifics.
Will I get a refund?
Refund eligibility depends on how you purchased Endel. Web purchases may be covered by a 14‑day right of withdrawal under EU/German law (German BGB §13) - you must notify Endel (email: ask@endel.io) to exercise this right. This EU right does not automatically apply in Canada unless Endel’s terms explicitly extend it to Canadian customers.
App Store purchases must be refunded through Apple Support; Endel cannot process App Store refunds directly. For Google Play purchases, Endel can consider refunds for annual plans if you email ask@endel.io with the Google receipt (transaction numbers starting with "GPA") within 30 days; refunds reportedly appear in approximately 3 - 10 days once processed. Expect platform policies (Apple/Google) and regional rules to govern final outcomes.
Endel plans and pricing
| Plan | Price (CAD approx.) | Period | Features |
|---|---|---|---|
| Monthly | C$27.00 (estimated) | Monthly | Full access to soundscapes, offline playback, personalization |
| Annual | C$162.00 (estimated) | Annual | Full access, best value per month |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws, but platform and merchant refund policies still apply. Endel’s published 14‑day withdrawal right is based on EU/German law and may not automatically apply to purchases made in Canada unless Endel’s terms state otherwise. For purchases through Apple’s App Store in Canada, Apple’s refund process and policies control refunds; Endel cannot override those. For Google Play subscriptions in Canada, Endel’s published policy allows refunds for annual plans if requested within 30 days with a Google receipt, subject to verification.
Customer experiences
Public reviews are mixed. Many users report long‑term satisfaction, saying Endel helps with focus and sleep and that the app is a daily tool. See a selection of positive reviews on Trustpilot: Endel on Trustpilot.
Negative reports include complaints about unexpected charges, problems cancelling (including being charged after cancelling a free trial), perceived misleading feature advertising across platforms, and slow or unresponsive customer service on billing matters. These reports suggest keeping careful records of purchases and cancellations.
Documentation checklist
- Purchase confirmation or receipt (App Store, Google Play receipt - Google receipts start with "GPA", or Endel web order email)
- Screenshots of subscription status and any cancellation attempts
- Any correspondence with Endel support (emails, dates, ticket numbers)
- If sending formal notice, printed letter and proof of registered mail (address: Endel Sound GmbH, Sophienstraße 21, 10178 Berlin, Germany)
Common mistakes
Common errors include deleting the Endel app but not cancelling the subscription (this does not stop billing), waiting until the renewal window is too close (App Store requires canceling at least 24 hours before the period ends), and assuming Endel can refund purchases made through Apple - Apple controls those refunds. Other mistakes are failing to keep receipts (needed for Google Play refunds) or not documenting cancellation attempts when contacting support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS/macOS) | Refunds handled by Apple Support; Endel cannot process App Store refunds directly. | Moderate - must use Apple’s system |
| Google Play (Android) | Endel can consider refunds for annual plans if emailed within 30 days with Google receipt (GPA...); processing ~3 - 10 days after approval. | Moderate - requires receipt and email to Endel |
| Web (Endel site) | Web purchases may be eligible for a 14‑day EU/German withdrawal refund if notified to Endel; applicability in Canada depends on Endel’s terms. | Moderate - depends on terms and verification |
After cancelling
After cancelling, confirm your subscription status in the platform settings and save any confirmation screenshots or emails. If you purchased through Apple and want a refund, contact Apple Support. For Google Play refunds or questions, consult Google Play Help and email Endel with your GPA receipt at ask@endel.io. For web purchases or legal queries, review Endel’s legal and support pages on their Help Center: Legal and FAQ. Keep records of all communications and receipts until any billing issues are fully resolved.
Address
Endel Sound GmbH, Sophienstraße 21, 10178 Berlin, Germany