Cancellation service N°1 in Sweden
Contract number:
To the attention of:
Cancellation Department – Epidemic Sound
Västgötagatan 2
118 27 Stockholm
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Epidemic Sound service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Epidemic Sound: Easy Method
What is Epidemic Sound
Epidemic Sound is a subscription music licensing service that provides royalty-free music and sound effects for creators, businesses, and media producers. Subscribers gain access to a catalog of tracks they can download and use for monetized videos, podcasts, and other digital projects while the subscription is active.
How to cancel Epidemic Sound
- Via the Epidemic Sound website: log in to your account → go to Subscriptions → Manage Subscription → Cancel Subscription. After cancelling you will retain access until the end of your current billing cycle; no further charges occur after cancellation.
What happens when you cancel
When you cancel via the web interface you keep access to the music catalog until the end of the paid billing period you already paid for. Videos or other content published while your subscription was active remain cleared for monetization under Epidemic Sound’s licensing for that period. Charges already incurred up to the point of cancellation are treated as final under the company’s policy and, in normal circumstances, you will not be billed again after cancellation.
Will I get a refund?
Epidemic Sound’s publicly stated policy is that payments already made are non‑refundable because users have had access to the catalog and licensing during the paid period. If you cancel during a 30‑day free trial before it expires, you will not be charged; however, once the trial converts to a paid subscription and a charge posts, that payment is treated as non‑refundable. Customer service exceptions do occur in practice (reviewers sometimes report receiving refunds for unintended renewals), but those are discretionary and not guaranteed.
Epidemic Sound plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Creator (annual) | CA$14.99/month (billed CA$179.88/year) | Annual | Unlimited downloads, social media/podcast/web licensing, monetize 1 channel per platform |
| Creator (monthly) | CA$24.99/month | Monthly | Same as above |
| Pro (annual) | CA$24.99/month (billed CA$299.88/year) | Annual | Creator features plus commercial licensing, monetize up to 3 channels per platform |
| Pro (monthly) | CA$56.99/month | Monthly | Same as above |
Your consumer rights in Canada
Canadian consumer protection can provide stronger rights than a vendor’s posted policy depending on the province and circumstances. For digital goods and services, some provinces allow a limited cancellation or refund window for pre‑paid services that have not been used, often around 14 days, but rules vary by jurisdiction. Epidemic Sound’s public terms state that refunds are not provided once access has been granted. If you believe provincial consumer protection law gives you a right to a refund or cancellation that the company refuses to honor, retain documentation and consider contacting your provincial consumer protection office for guidance and potential enforcement options.
Customer experiences
Reviews are mixed. Many users praise Epidemic Sound’s catalogue and some report fast, helpful customer service and occasional full refunds for unintended annual renewals. Third‑party review summaries show generally positive ratings for value and support in some samples. Conversely, other users report negative experiences such as unexpected charges after cancellation, disputes about copyright claims on content published after subscriptions ended, delayed or refused refunds, and difficulty resolving issues through support. These contrasting reports suggest outcomes can vary case by case.
Documentation checklist
- Account email and username
- Screenshots of your subscription page showing plan and billing cycle
- Confirmation email or on‑screen confirmation of cancellation (if available)
- Billing statements or receipts showing charges and dates
- Copies of any support emails, chat transcripts, or ticket references
- Evidence of trial start and expiry dates (if applicable)
- Links to published content that used Epidemic Sound tracks (if disputing licensing/claims)
Common mistakes
A few common errors cause extra work or unresolved disputes: assuming you can cancel via the App Store or Google Play without checking your Epidemic Sound web account (Epidemic Sound’s Help Center provides only web cancellation steps); failing to save or screenshot the cancellation confirmation; assuming a charge will automatically be refunded after cancelling; waiting to cancel until after a renewal charge posts; and not keeping dates and correspondence when you contact support. For trials, forgetting to cancel before the trial expiration is a frequent source of unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via web account (Subscriptions → Manage → Cancel) | Generally no (payments already made are non‑refundable by policy); support may grant discretionary exceptions | Low to cancel; obtaining a refund is difficult |
| Cancel during 30‑day free trial | No charge if cancelled before trial ends (i.e., effectively no payment to refund) | Low (cancel before trial expiry) |
| App Store / Google Play (user imposes via store) | No official guidance from Epidemic Sound; refunds/management may depend on the store’s policies and are uncertain | Medium to high due to lack of official instructions and possible store policy differences |
After cancelling
After you cancel, keep all documentation and confirm your access end date. Monitor your bank or card statements for unexpected charges and contact Epidemic Sound support if you see any. If the company refuses a refund you believe you are legally entitled to, consider contacting your card issuer to dispute an unauthorized charge and reach out to your provincial consumer protection office for advice. Helpful links: Epidemic Sound cancellation article - Cancellation; 30‑day trial article - How the 30‑day trial works. For community experiences you can view reviews on Trustpilot, Sitejabber, and relevant Reddit threads (search for Epidemic Sound).
Address
Epidemic Sound AB, Västgötagatan 2, 118 27 Stockholm, Sweden