Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Esound
Viale Atene 3
41049 Sassuolo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Esound service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Esound: Easy Method
What is Esound
Overview
Esound is a music streaming service offering a premium subscription tier with features such as ad-free listening, downloads, skips and access to a music catalog; it also operates a Canadian retail site (esound.ca) that sells physical audio products. The company’s terms distinguish between subscriptions purchased through third-party app stores and orders placed through its Canadian store.
How to cancel Esound
- If you purchased eSound Premium via the Apple App Store or Google Play, cancel through your device’s subscription management (App Store subscriptions via your Apple ID; Google Play via your Google account). The provider’s Terms state cancellations must be done through the platform and not inside the eSound web or app interfaces. Cancel at least 48 hours before the period ends to avoid automatic renewal.
- If you purchased a physical product from esound.ca (Canada), email spe@esound.ca before the order is marked “Scheduled to Ship” to request cancellation; once an order ships it cannot be cancelled.
- As a separate formal option for disputes or official notice, you may send a registered letter (raccomandata A/R) to the company’s registered headquarters; this is a legal notice method but does not substitute platform-specific cancellation rules for app subscriptions.
What happens when you cancel
When a subscription is cancelled via the app store or Google Play, it will not renew at the end of the current paid period; you typically retain access until that period expires. Downloads and premium features usually stop after expiry. For esound.ca orders, a successful pre-shipment cancellation prevents dispatch and billing; after shipment you must follow the retailer’s returns policy.
Esound’s public materials do not detail long-term data retention or account deletion timelines. If you need content, downloads, or account data preserved, export or back up what you can before expiry and keep copies of receipts and correspondence.
Will I get a refund?
For eSound Premium subscriptions purchased through the app stores, the company’s terms state eSound does not issue refunds directly; refund requests must be made through Apple or Google and follow those platforms’ policies. Eligibility and outcomes vary by platform and situation.
For physical products bought on esound.ca, returns are accepted within 30 days of invoice for refund, exchange, or store credit but may be subject to a restocking fee (up to 25%) and non‑refundable shipping costs. Defective goods are eligible for exchange only, per the retailer’s terms.
Esound plans and pricing
| Plan / Item | Price (CAD) |
|---|---|
| eSound Premium (app-based subscription) | Varies |
| Physical products (esound.ca) | Varies |
Your consumer rights in Canada
In Canada, refunds and cancellation handling for digital subscriptions commonly depend on the platform that processed the payment (Apple App Store, Google Play). While federal and provincial consumer protection laws provide baseline rights, digital purchases made through app stores are typically governed by the store’s policies and dispute resolution procedures.
For physical goods purchased from a Canadian retailer, provincial consumer protection laws generally require reasonable return and refund options and protection against defective goods. Esound.ca’s 30‑day return window with possible restocking fees is a contractual policy; provincial laws may still protect consumers from unfair terms or require remedies for defective products.
Customer experiences
Public reviews include positive notes about audio quality, the catalog and premium features (no ads, downloads, skips). However, many reviewers report app instability (crashes, unexpected pauses), problems accessing paid premium features, and poor or unresponsive customer service - with several users saying refund requests or support inquiries were ignored. These mixed reports suggest documenting problems promptly and pursuing platform channels for refunds when applicable.
Documentation checklist
- Purchase receipt or invoice (app store receipt or esound.ca invoice)
- Screenshot of subscription in your Apple or Google account (showing transaction date and renewal)
- Order confirmation and shipping status for esound.ca orders
- Copies of any emails, chat transcripts or support tickets with esound or esound.ca
- Screenshots or recordings of app errors or missing premium features
- Postal proof if sending a registered letter (tracking, signed delivery receipt)
Common mistakes
Customers often attempt to cancel subscriptions inside the eSound app or website; according to the company’s terms that will not stop app-store billed subscriptions. Other common errors include missing the 48‑hour cancellation window, not realising which account (Apple ID vs Google account) was charged, and failing to request refunds through the platform that processed payment. For physical orders, waiting until after an item is marked “Scheduled to Ship” or shipped can prevent a cancellation and force a return subject to restocking fees.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (subscription management) | Varies (request via Apple) | Medium |
| Google Play (subscription management) | Varies (request via Google) | Medium |
| eSound web/app cancellation | No (subscriptions billed via app stores are not cancelled via eSound) | High / Not accepted for app subscriptions |
| esound.ca order cancellation (email before Scheduled to Ship) | Possible (pre-shipment) | Low if before shipping |
| Registered letter to company HQ (formal notice) | Varies (useful for formal disputes) | Medium - High |
After cancelling
After you cancel, keep receipts, cancellation confirmations and any support correspondence. If you paid via Apple or Google and need a refund, follow the platform’s refund process promptly and attach your documentation. If your esound.ca order was cancelled or you returned goods, monitor refunds or credits and keep shipping/return proofs. For reference, consult the provider’s Terms and Conditions and public reviews when preparing any dispute.
Helpful links: eSound Terms & Conditions, esound.ca Terms & Conditions, TrustPilot - eSound, Apple: Request a refund, Google Play: Request a refund.
Address
For formal notices by registered letter (raccomandata A/R) or legal correspondence send to:
Spicy Sparks S.R.L.
Viale Atene 3
41049 Sassuolo (Modena), Italy