Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Faderplay
501 Silverside Road, #56
19809 Wilmington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Faderplay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Faderplay: Easy Method
What is Faderplay
Overview
Faderplay is an online subscription service that offers digital content and media access through accounts managed on its support portal. The service offers a free trial period (the first five days) before recurring billing begins. Faderplay’s support and cancellation options are handled via phone, web chat, and online request forms through its support site.
How to cancel Faderplay
- Phone (Live Agent): Call 1‑888‑983‑1287. Tell the agent you want to cancel, provide identifying account information, and request written confirmation or documentation of the cancellation and the date of your final charge.
- Web Chat: Visit support.faderplay.com/en-us/, start the live chat, ask for cancellation, and request documentation including the final-charge date.
- Web Form: Use support.faderplay.com/en-us/requests, complete the form with your account details and state that you want to cancel in the description box. Ask for confirmation by email.
- Registered mail (optional): If you prefer a paper notice, send a registered letter (e.g., raccomandata A/R) stating your cancellation request, account details, and a request for written confirmation to the merchant address: 501 Silverside Road, #56, Wilmington, DE 19809, United States. Keep proof of mailing and delivery.
What happens when you cancel
When you cancel, access to Faderplay content typically continues until the end of the current paid period (if you are past the trial). You should receive, or be able to request, written confirmation of the cancellation and the date of the final charge. Cancelling should prevent future automatic renewals, but there are consumer reports claiming some users were charged after cancellation; keep all records to contest any unauthorized charges.
Account data retention, refunds, and exact post-cancellation behavior are governed by Faderplay’s internal policies. If you want your account data deleted, explicitly request data removal when you cancel and ask for confirmation.
Will I get a refund?
Faderplay’s refund is not guaranteed. The available guidance is that you can request a refund when you cancel, and it “never hurts to ask.” Exceptions and outcomes are subject to the company’s discretion and payment-provider rules. Because there are multiple reports alleging charges continued after cancellation and potential fraudulent behavior, Canadian consumers should be prepared to pursue a dispute through their card issuer or payment provider if a refund is denied or if unauthorized charges appear.
Faderplay plans and pricing
| Plan | Price | Trial | Billing |
|---|---|---|---|
| Monthly | Varies | 5-day free trial | Varies |
| Annual | Varies | 5-day free trial | Varies |
Your consumer rights in Canada
There is no specific Faderplay-provided Canadian statutory refund period noted in the available information. Canadian consumers have protections through their payment providers and provincial consumer-protection laws, and can contact their bank or credit-card company to dispute unauthorized charges or billing errors. Act promptly: contact your card issuer as soon as you identify an unauthorized charge, keep records of cancellation attempts and confirmations, and consider filing a dispute if the merchant does not refund or address the issue.
Customer experiences
Reported customer experiences are mixed but include significant negative feedback: several reports claim credit cards were charged even after cancellation, and at least one online security site labeled the service as potentially fraudulent. There are no notable positive review entries in the verified data. Given those reports, document every step and confirmation when cancelling and monitor your statements closely.
Documentation checklist
- Account username/email and customer ID (if available).
- Date and method of cancellation (phone/chat/form/mail) and the name of the agent or chat transcript.
- Written confirmation or cancellation reference number from Faderplay.
- Copies/screenshots of the web form submission or chat transcript.
- Proof of registered-mail posting and delivery receipt (if mailed).
- Bank/credit card statements showing charges and dates to support any dispute.
Common mistakes
Common mistakes include failing to obtain or save written confirmation of cancellation, assuming unsubscribing in an app is sufficient without cancelling the account on Faderplay’s site, and not documenting dates and agent names. Example: a user who only deleted an app from their phone but did not cancel through Faderplay’s support channels may still be billed. Another example: cancelling but not requesting or keeping a confirmation email makes it harder to dispute later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Live Agent) | Refund not guaranteed; you can request one and should ask for documentation | Moderate - requires calling and speaking with an agent; get confirmation |
| Web Chat | Refund not guaranteed; request it during the chat and save transcript | Moderate - immediate interaction and opportunity to request written proof |
| Web Form | Refund not guaranteed; make request in form description and request confirmation | Easy - submit online but ensure you receive follow-up documentation |
| Registered Mail | Refund not guaranteed; use only to create a hard-copy record of cancellation | Moderate - takes longer but provides proof of delivery |
After cancelling
After you cancel, save any confirmation emails, chat transcripts, and proof of registered-mail delivery. Monitor your credit-card and bank statements for at least two billing cycles to confirm no further charges. If you are charged after cancellation, contact Faderplay first and request a refund with your supporting documentation. If the merchant does not resolve the issue, contact your card issuer or payment provider to file a dispute and provide all records.
Helpful links: Faderplay support home: support.faderplay.com/en-us/. Submit requests: support.faderplay.com/en-us/requests. For general financial consumer guidance in Canada: Government of Canada - Financial Consumer Agency.
Address
501 Silverside Road, #56, Wilmington, DE 19809, United States