Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Gaana
Plot No. 391, Udyog Vihar, Phase III
122016 Gurgaon
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gaana service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Gaana: Easy Method
What is Gaana
Gaana is a music streaming service that offers ad-free listening, offline downloads, HD music and unlimited skips through its Gaana+ subscription plans. It is accessible via mobile apps (iOS and Android) and a web player, with subscriptions purchasable through the Apple App Store, Google Play, or directly on Gaana's website.
How to cancel Gaana
- Apple App Store: You must cancel through your Apple ID subscription settings - open Settings on your iPhone/iPad, tap your name, go to Subscriptions, find Gaana and tap "Cancel Subscription". You cannot cancel App Store purchases from within Gaana. For refunds, contact Apple Support.
- Google Play: Open the Google Play Store app, tap your profile, choose Payments & subscriptions > Subscriptions, select Gaana and tap "Cancel subscription". Refunds must be requested through Google Play support.
- Gaana Website (web) purchases: Email feedback@gaana.com or help@gaana.com to request cancellation and any eligible refund. If you prefer a postal cancellation, send a registered post (raccomandata A/R) addressed to the corporate office (see Address section below).
What happens when you cancel
When you cancel a paid Gaana subscription, access to Gaana+ benefits (ad-free streaming, downloads, HD music, etc.) continues until the end of the current billing period; the subscription will not renew after that period. Your Gaana account and any saved playlists or profile data remain intact unless you delete the account separately. If you cancel a platform (App Store or Google Play) subscription via the platform, billing stops at the next renewal - Gaana cannot stop platform charges directly.
Will I get a refund?
Refund eligibility depends on how you purchased Gaana. Purchases made through the Apple App Store or Google Play must have refunds requested from Apple or Google respectively - Gaana does not provide refunds for App Store or Google Play purchases. For subscriptions purchased on Gaana's website, you may request a refund if you cannot use Gaana+ and Gaana cannot resolve the issue within 7 days. If a web-purchase refund is approved, Gaana initiates the refund to the original payment method within 15 days after approval.
Gaana plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Gaana+ Global (monthly) | US $6.99 (billed in CAD via App Store exchange rate) | Monthly | Ad-free, offline downloads, HD music, unlimited skips |
| Gaana+ Global (annual) | US $39.99 (billed in CAD via App Store exchange rate) | Annual | Same features as monthly |
Your consumer rights in Canada
Canadian consumer law does not automatically guarantee a 14-day statutory “cooling-off” period for digital subscription services in the same way it can for some physical goods or distance contracts. Your right to a refund from Gaana for a web purchase is governed by Gaana’s web-purchase policy: if Gaana+ is unusable and Gaana does not resolve the problem within 7 days, you may request a refund and, if approved, a refund will be initiated within 15 days. If Gaana does not resolve a purchased-via-web premium subscription issue, Canadian consumers may escalate by filing a complaint with their payment provider (credit card issuer, bank, or payment processor) or with applicable provincial consumer protection agencies.
Customer experiences
Public reviews for Gaana include a number of negative reports from Canadian users. Trustpilot entries mention instances of auto-renewing subscriptions being charged more than once and claims of "no refund policy" for duplicate charges. Complaint sites such as PissedConsumer report users experiencing difficulty cancelling subscriptions through the app or web, unwanted auto-payments, and poor customer service when seeking refunds. Verified positive reviews were not provided in the supplied data; therefore users should be prepared for mixed outcomes and keep documentation that supports their case.
Documentation checklist
- Subscription confirmation or receipt showing transaction date and amount
- Screenshots of your active subscription in Apple ID or Google Play (if applicable)
- Screenshots showing the charge on your bank or card statement (transaction ID if available)
- Copies of emails sent to feedback@gaana.com or help@gaana.com and any replies
- Record of attempted cancellations (timestamps/screenshots) and registered post tracking receipt if sent by mail
Common mistakes
Users commonly try to cancel in the wrong place - attempting to cancel an App Store purchase from within the Gaana app or account page, which will not stop Apple billing. Another frequent error is not checking which payment channel was used at the time of purchase; each channel has different refund and cancellation routes. Some assume a web-purchase refund is immediate; web refunds must be requested and, if approved, are initiated within 15 days. Finally, failing to keep receipts, transaction IDs, or communication records makes disputes with platforms, banks or Gaana much harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple; Gaana does not issue App Store refunds | Low to Medium - cancel via Apple ID settings; refunds via Apple Support can vary |
| Google Play (Android) | Refunds handled by Google Play; Gaana does not issue Google Play refunds | Low to Medium - cancel via Google Play subscriptions; refund decisions via Google Support |
| Gaana website (web) | Conditional - refunds possible if issue not resolved within 7 days; approved refunds initiated within 15 days | Medium - requires email to support and possible follow-up |
| Registered post to corporate office | No automatic refund; useful as formal cancellation/complaint record for web purchases | Medium - postal delay, but provides paper trail |
After cancelling
After you cancel, check that your subscription status reflects “cancelled” in your Apple ID or Google Play subscriptions or that you have confirmation from Gaana for web cancellations. Monitor your bank or card statements for any unexpected further charges and save all confirmation messages. For refunds via platforms, contact Apple Support at Apple Support or Google Play support at Google Play Help. For web purchases or to contact Gaana directly, email feedback@gaana.com or help@gaana.com. If you need to escalate a dispute in Canada, consider contacting your payment provider or a provincial consumer protection agency; useful general guidance is available from Government of Canada consumer pages at Canada.ca.
Address
For formal correspondence or registered post cancellations, send documents addressed to:
Gamma Gaana Ltd., Plot No. 391, Udyog Vihar, Phase III, Gurgaon, Haryana 122016, India