Cancellation Hum: Easy Method

What is Hum

Overview

Hum was an automotive telematics and connected‑car service that provided features such as vehicle diagnostics, crash response, and optional roadside assistance through hardware and subscription plans (branded Hum+ and Hum×). The service was primarily offered in the United States; Hum services were never officially offered in Canada and were discontinued globally as of December 31, 2025.

How to cancel Hum

• Prepare your account details: account email, account phone number, device serial number, billing ZIP/postal code, last four digits of the payment card and any order or account numbers.
• Call Hum Customer Service (fastest method): 800‑711‑5800. Tell the agent you want to cancel the subscription and provide the details above. Ask the agent to confirm whether cancellation is immediate or at the end of the current billing period.
• Request written confirmation of cancellation by email or reference/cancellation number. Keep a record of the agent name, date and time of the call, and confirmation details.
• If you were asked to return hardware or ship a device, ask for the return address and any RMA instructions. Confirm who pays return shipping and when the device must arrive to avoid additional charges.
• If you cannot reach the phone line, try contacting Hum through their official support/contact page or use your payment provider to stop future charges if appropriate; document all attempts.

What happens when you cancel

When you cancel, Hum will stop renewing your subscription and future recurring charges should cease. Access to subscription features typically ends either immediately or at the end of the paid billing period, depending on the provider policy you are given at cancellation. Any emergency or monitoring features tied to the service may no longer function after cancellation.

Accounts and associated data (diagnostics logs, call records, settings) may be retained by Hum for a limited period under their data retention policy; request specifics from the agent if you need data deletion or records. If you have a connected device in your vehicle, hardware will usually continue to exist but may become nonfunctional for subscription features.

Will I get a refund?

Refunds are not automatically guaranteed. Typically, refunds depend on timing (for example, whether you cancel shortly after a recent charge), the reason for cancellation (service faults, duplicate billing), and Hum’s refund policy at the time of cancellation. If your service is discontinued, you should ask the agent about any special refund or credit offers that applied at that time.

If you believe charges are incorrect and Hum does not resolve the issue, you can escalate by (1) asking for supervisor review, (2) requesting documentation of charges, and (3) contacting your payment provider to dispute/chargeback the transaction if appropriate. Keep all correspondence and proof of service problems or duplication.

Hum plans and pricing

Your consumer rights in Canada

Canadian consumer protections vary by province and territory, but you generally have rights around unfair business practices, false or misleading representations, and billing disputes. If you are billed for services you did not authorize or if a merchant fails to deliver the service promised, provincial consumer protection laws and federal financial rules can help you pursue a remedy.

If you used a Canadian payment card, you also have recourse through your card issuer to dispute unauthorized or incorrect charges. For persistent unresolved billing issues, you can escalate to provincial consumer protection offices, the Financial Consumer Agency of Canada, or consider a small claims court action where permittted. Ask your agent for any documentation you will need for those steps.

Customer experiences

Reported experiences with Hum have varied: some customers found phone cancellation straightforward when speaking with a representative and receiving confirmation; others experienced long hold times or repeated callbacks. Because Hum’s service presence in Canada was limited and the product was U.S.‑centred, Canadian account holders sometimes needed to coordinate with U.S. support channels and provide clear documentation of billing and device details.

Given the global discontinuation at the end of 2025, many customers who were still on active plans needed to confirm service termination, device return instructions, and any eligible credits - expect agents to refer to companywide wind‑down policies from that period.

Documentation checklist

• Account email and phone number
• Device serial number / IMEI
• Billing ZIP/postal code and billing address
• Last four digits of payment card and transaction dates
• Order number, account number or subscription ID
• Copies/screenshots of charges, activation emails, and any support correspondence
• Notes of call date/time, agent name and cancellation confirmation/reference number

Common mistakes

Not obtaining written confirmation is a frequent mistake: without a confirmation number or email, it is harder to prove the date and terms of cancellation. Another common error is assuming hardware is automatically returned or that cancellation auto‑triggers a refund; always ask for return instructions and refund policy specifics. Cancelling the device app (if one exists) does not always cancel the billing subscription - confirm cancellation with customer service. Finally, contacting local Canadian support channels or the wrong department can slow resolution; use the official Hum phone number for the fastest response.

Comparative recap

After cancelling

After you cancel, save the cancellation confirmation and check your next billing statement to ensure charges have stopped. If you were required to return hardware, follow the provided instructions and retain tracking information. If problems continue (unexpected charges, no confirmation), escalate by requesting supervisor review and, if necessary, filing a dispute with your payment provider.

For more information or to follow up, visit Hum’s support resources or the relevant Canadian consumer protection sites linked below. Keep all records until the matter is fully resolved.

Useful links: Hum (official site), Government of Canada - consumer protection, Financial Consumer Agency of Canada, Competition Bureau.

Address

Hum / Support correspondence (U.S. mailing address):

5055 North Point Pkwy
Alpharetta, GA 30022
USA

Customer Service phone: 800‑711‑5800