Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Iheartradio
299 Queen Street West
M5V 2Z5 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Iheartradio service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Iheartradio: Simple Process
What is Iheartradio
Overview
iHeartRadio is a digital audio service that provides live radio, curated stations, and on‑demand podcasts and music. In Canada it operates a free, ad‑supported tier and offers paid subscription options for ad‑free listening and additional features.
This guide explains how to cancel iHeartRadio in Canada, what to expect after cancellation, refund rules, consumer rights, and practical tips for a clean cancellation process.
How to cancel Iheartradio
- Web (direct purchase): Sign in at the iHeart website, go to Settings (or Account > Subscription), and follow the on‑screen cancellation instructions. Cancelling stops future billing; access continues until the end of the current billing cycle.
- Apple App Store (iOS in‑app purchase): Open your Apple ID / Subscriptions in the App Store (or Settings > your name > Subscriptions) and cancel the iHeart subscription there. The subscription remains active until the end of the current membership period; refunds are subject to Apple policy.
- Google Play Store (Android in‑app purchase): Open Google Play > Payments & subscriptions > Subscriptions, select iHeart and cancel. The subscription continues to the end of the current term; refund requests must follow Google Play’s process.
What happens when you cancel
When you cancel a paid iHeartRadio subscription, automatic renewal is stopped. You retain paid access until the end of the current billing period; service does not end immediately unless otherwise stated in a confirmation. Your account and listening history typically remain available under the same account, but paid features will no longer renew after the billed period.
iHeart does not normally provide pro‑rated refunds for unused time after cancellation; if you need access or have questions about account data retention, contact iHeart support or the store where you purchased your subscription.
Will I get a refund?
iHeart’s stated policy for Canadian users is that pro‑rated or partial refunds are not provided - if you cancel mid‑cycle you generally keep access until the cycle ends but do not receive a refund for remaining days. For purchases made through Apple or Google Play, refund eligibility and procedures are governed by those app stores; iHeart refers refund requests to the relevant app store rather than issuing refunds directly.
iHeart’s Canadian Terms of Use do not set out a general 14‑day cooling‑off refund right. There is, however, a specific 30‑day cancellation right without cost or penalty if iHeart changes the Terms and notifies users; consult the Terms for details.
iHeartRadio plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Free (ad‑supported) | Free | Access to live radio and many podcasts with ads |
| Paid subscription (ad‑free / premium features) | Varies | Price depends on purchase channel and current promotions |
Your consumer rights in Canada
Under iHeart’s Canadian Terms, users who purchase directly from iHeart keep access until the paid period ends and are not entitled to pro‑rated refunds except as required by applicable law. If iHeart amends the Terms, Canadian users are permitted to cancel without penalty within 30 days of notification of the change. There is no explicit 14‑day statutory refund right in iHeart’s published Canadian policy; where a purchase was made through Apple or Google Play, consumers must rely on those platform operators’ refund mechanisms.
Customer experiences
Public reviews for iHeartRadio in Canada show a mix of comments. Positive remarks typically note access to free streaming and podcasts. Negative feedback commonly cites frequent and repetitive ads, app instability or usability problems, and complaints about billing or cancellation not being processed correctly. Some users report continued charges after they believed they had cancelled and difficulty obtaining refunds through customer support.
Documentation checklist
- Account email and username for the iHeart account.
- Order confirmation or receipt showing the purchase date and channel (iHeart web, Apple, or Google Play).
- Credit card / bank statement lines showing the charge (screenshots or PDF).
- Screenshots showing cancellation confirmation or subscription status in your account or app store.
- Copies of any correspondence with iHeart or the app store (support tickets, emails).
Common mistakes
Users often try to cancel in the wrong place - if you purchased through the Apple App Store or Google Play, cancelling on the iHeart website will not stop charges from the app store. Another common issue is assuming a cancellation triggers an immediate refund; iHeart generally does not provide pro‑rated refunds. Some people fail to keep receipts or screenshots, making disputes harder to resolve. Finally, not checking the subscription status after cancellation can lead to unexpected renewals - always confirm you received a cancellation confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct purchase) | No pro‑rated refund from iHeart; access until period end | Low (cancel via account settings) |
| Apple App Store (iOS) | Refunds handled by Apple per Apple policy | Medium (request via Apple Support / Report a Problem) |
| Google Play Store (Android) | Refunds handled by Google Play per Google policy | Medium (request via Google Play Help) |
After cancelling
After you cancel, keep screenshots or confirmation emails and monitor your bank or card statements for at least one additional billing cycle to ensure charges stop. If you need to request a refund and you purchased through an app store, use the app store’s refund process. For direct purchases, contact iHeart support and be ready to provide the documentation checklist items listed above.
Helpful links: iHeart Canadian Terms of Use: iHeart Terms (Canada); report an Apple purchase issue: Apple refund & report a problem; Google Play refunds: Google Play refund help; iHeart support: iHeart Help. If cancellation or billing disputes are unresolved, consider contacting your payment provider for an unauthorized charge investigation.
Address
Business & Legal Affairs, Bell Media Inc., 299 Queen Street West, Toronto, Ontario M5V 2Z5.
For formal notices you may prefer sending documentation by registered mail and keeping proof of delivery.