Cancellation service N°1 in Denmark
Contract number:
To the attention of:
Cancellation Department – Imusic
Sindalsvej 36B
8240 Risskov
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Imusic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Imusic: Easy Method
What is Imusic
Imusic (iMusic A/S) is a digital music/audiobranding service and mobile app that offers music-related features and tools. Listings for Canada indicated the app is free to download, with no standard consumer subscription pricing publicly visible in App Store or official site listings for 2024/2025; iMusic also provides business audiobranding plans under a separate offering.
How to cancel Imusic
- Identify how you subscribed: check whether the subscription was billed through Apple (App Store), Google Play, iMusic's website, or a third-party payment processor. Look in your App Store/Google Play subscriptions or in the account/settings area of the Imusic app or website.
- If billed through Apple: cancel the subscription in Settings > [your name] > Subscriptions on your iPhone/iPad or follow Apple’s cancel-subscriptions guide.
- If billed through Google Play: cancel via Google Play > Profile > Payments & subscriptions > Subscriptions, or follow Google Play’s instructions.
- If you subscribed directly through Imusic’s website or in-app and there is an account portal, sign into your Imusic account and find the subscription or billing page to cancel; if no self-serve cancel option exists, contact Imusic support by email (provide account details and request cancellation).
- If you cannot cancel by the above methods or need written proof, send a signed cancellation letter by registered mail (raccomandata A/R) to iMusic A/S, Sindalsvej 36B, DK‑8240 Risskov, Denmark and keep proof of delivery; include account email, subscription ID, date of request and an explicit statement that you revoke future billing.
- After cancelling, check the relevant account or email confirmation to verify cancellation and retain all confirmation receipts or screenshots.
What happens when you cancel
When you cancel a subscription you typically retain access until the end of the current paid period; immediate loss of access may occur only if the provider’s terms state otherwise or the platform handles billing differently. Automatic renewal stops for future billing cycles, but past charges already processed are generally not reversed automatically. Account data (playlists, preferences, history) may be retained by Imusic according to their privacy policy; you should export or back up anything you want to keep before the account is closed or deleted.
Will I get a refund?
Refund eligibility depends on where you purchased the subscription and Imusic’s refund policy. Purchases through the App Store or Google Play are subject to Apple/Google refund practices - you must request refunds from those platforms. For direct purchases, Imusic may consider refunds on a case-by-case basis (e.g., duplicate billing, technical faults) but has no obligation to refund for partial unused periods unless their terms state otherwise. In Canada, exceptions can apply for defective or misrepresented digital goods; if you believe you are entitled to a refund, contact Imusic support and your payment provider promptly and keep documentation of the issue and your cancellation request.
Imusic plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unknown - not listed | Free (app download) | N/A | App is free to download; no in-app subscription pricing listed in Canada |
Your consumer rights in Canada
Canadian consumer protection is governed provincially and by federal rules for certain transactions; rights vary by province. For digital goods and services, there is generally protection against unfair practices, false or misleading representations, and defective products. Cooling-off rights for immediate-access digital subscriptions are limited in many provinces, but you retain remedies if the service is defective or the seller engaged in deceptive practices. If you are billed incorrectly, contact your card issuer to dispute charges and contact the provincial consumer protection office for guidance. Keep records of communications and receipts to support any complaint or claim.
Customer experiences
Users commonly report that cancellations are straightforward when handled through the platform that billed them (Apple/Google) but that direct support response times can vary. Typical issues include difficulty locating where the subscription is being billed from, delayed confirmations, and inconsistent refund outcomes. Many customers find success by collecting clear documentation, contacting both the platform and Imusic, and escalating with their payment provider if charges persist.
Documentation checklist
- Account email and username; subscription ID or order number (if available).
- Screenshots of subscription settings showing the plan and next renewal date.
- Receipts or billing statements showing charges (dates and amounts).
- Copies of any emails or chats with Imusic or platform support and dates of contact.
- Proof of delivery if you send a registered cancellation letter (tracking and signed receipt).
Common mistakes
Common mistakes include cancelling the app but not the subscription (deleting the app does not stop billing), assuming a refund will be automatic after cancelation, and failing to check which platform processed the payment. For example, someone deleting the Imusic app from their phone while their subscription was billed through Apple could still be charged because the subscription remains active in their App Store account. Another typical error is not saving confirmation evidence - without a cancellation confirmation or proof of delivery, disputes take longer and are harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Request via Apple; possible but evaluated by Apple | Low - Medium |
| Google Play | Request via Google Play; possible, platform-dependent | Low - Medium |
| Direct with Imusic (website/in-app) | Case-by-case; depends on Imusic policy and circumstances | Medium |
| Registered mail to company address | No automatic refund; provides strong proof of cancellation request | Medium - High (time and cost) |
After cancelling
After you cancel, confirm you have an email or on-screen confirmation and monitor your bank or card statements for any further charges. If you need to request a refund or dispute a charge, start with the platform or vendor and escalate to your bank/card issuer if necessary. For guidance on platform processes and consumer protection in Canada, see Apple’s subscription support, Google Play help, and federal/provincial consumer protection resources. If you believe your rights were violated, contact your provincial consumer protection office or consider small-claims procedures; keep all documentation handy.
Helpful links: Apple - cancel subscriptions, Google Play - cancel subscriptions, Government of Canada - consumer services.
Address
iMusic A/S, Sindalsvej 36B, DK‑8240 Risskov, Denmark