Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Jiosaavn
Saavn Media Limited, 8th Floor, Innov8 by OYO, 1181, 1182, Solitare Corporate Park, Cardinal Gracious Road
400093 Mumbai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jiosaavn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Jiosaavn: Easy Method
What is Jiosaavn
Overview
JioSaavn is a digital music and podcast streaming service that offers on-demand audio content, curated playlists, and personalized recommendations. It is available via mobile apps (iOS and Android) and through a web player, and users can subscribe to remove ads and enable offline downloads and higher-quality streaming.
How to cancel Jiosaavn
- Via iOS (App Store): Open iPhone Settings → tap your name → Subscriptions → select JioSaavn and tap Cancel. For a step-by-step external guide see AppCutter - Cancel JioSaavn (iOS).
- Via Android (Google Play): Open the Play Store → Menu → Subscriptions → select JioSaavn - Music & Podcasts → tap Cancel Subscription. For guidance see AppCutter - Cancel JioSaavn (Android).
- Via Web (JioSaavn account): Log into your JioSaavn account, go to account settings (Billing / Subscription / Payment / Manage account) and follow the prompts to cancel. If you prefer, you can request cancellation by emailing feedback@jiosaavn.com. See the company terms at JioSaavn Terms.
What happens when you cancel
When you cancel a paid JioSaavn subscription, your access to premium features typically continues until the end of the current paid billing period. After that date your account will revert to the free tier (ads and limited features) and offline downloads will usually be removed. Cancelling a subscription does not automatically delete your account data or profile; your playlists, preferences, and account details often remain unless you separately request account deletion.
Will I get a refund?
According to JioSaavn's Terms, paid subscriptions cannot be terminated before the end of the current paid period and users are not eligible for prorated refunds for unused portions of that period. There is no general "14-day refund" right listed in JioSaavn's public policies, and refunds are not typically provided if a user forgets to cancel. Exceptions may exist in limited circumstances (for example, billing errors, duplicate charges, or if a payment provider or app store decides to issue a refund). If you believe you have been incorrectly charged, contact JioSaavn support at feedback@jiosaavn.com and consider contacting Apple/Google or your card issuer as appropriate. See the Terms: JioSaavn Terms.
Jiosaavn plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Individual | Varies | No explicit Canadian (CAD) prices publicly available; pricing often shown in INR or converted by the payment processor. |
| Family / Other plans | Varies | Plan availability and exact fees may depend on platform (App Store / Google Play / Web) and region; conversion performed by the payment method. |
Your consumer rights in Canada
Canadian consumer protection laws are provincially administered and can provide cooling-off periods or other protections for certain contracts, but digital subscription services are often treated differently and may be exempt from some cancellation rules. JioSaavn's Terms asserting no prorated refunds are common for continuous digital subscriptions; whether provincial law overrides that clause depends on the province and the legal characterization of the service (digital content versus continuous service). Check the specific legislation in your province (for example, Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act) and, if necessary, seek local consumer-protection guidance for clarification.
Customer experiences
User reviews are mixed. Many customers praise JioSaavn's music catalog, interface, and discovery features. However, common complaints include app instability (crashes), disappearing downloads, playback problems, issues with multi-device access, and slow or unsatisfactory customer support responses. Some users also report billing problems such as double charges - particularly via iTunes - and difficulty obtaining refunds or resolving overcharges.
Documentation checklist
- Account details (email, username), subscription confirmation or receipt, and the date of purchase/renewal.
- Payment evidence (card or bank statement showing the charge) and any transaction IDs from App Store / Google Play / payment processor.
- Screenshots of subscription screens, billing history in the app or web account, and any error messages.
- Copies of correspondence with JioSaavn support, or notes of phone/chat interactions.
- If mailing a cancellation or dispute letter: proof of postage and delivery (registered mail with return receipt is recommended for international letters).
Common mistakes
A frequent error is deleting the JioSaavn app or logging out without cancelling the subscription at the App Store or Google Play store - subscriptions billed through those stores must be cancelled in the store, not just by removing the app. Another mistake is waiting until the last moment to cancel and not confirming you received a cancellation confirmation; that can result in an unintended renewal. Users also sometimes contact only the app developer while the charge was processed by Apple/Google or a payment provider, which delays resolution. Finally, not keeping receipts or transaction records makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | No (per JioSaavn); App Store refund decisions handled by Apple and may be possible via Apple's support | Easy to cancel; refund medium (Apple decides) |
| Android (Google Play) | No (per JioSaavn); Google may consider refunds in some cases | Easy to cancel; refund medium (Google decides) |
| Web account (JioSaavn) | No (company policy: no prorated refunds); exceptional refunds possible case-by-case | Medium (depends on account access and support response) |
| Payment provider / bank / chargeback | Possible in cases of unauthorized or duplicate charges, subject to bank rules | Harder and slower; may require documentation |
After cancelling
After you cancel, keep a copy of any cancellation confirmation and monitor your credit card or bank statements for subsequent charges. If you were billed via Apple or Google Play and do not see the subscription listed as cancelled, follow up with the relevant store's support pages: Apple subscriptions how to manage subscriptions (Apple), Google Play subscriptions manage and cancel subscriptions (Google Play). For terms and company contact see JioSaavn Terms and to request cancellation or support email feedback@jiosaavn.com. If charges persist and support does not resolve the issue, consider contacting your payment provider or filing a dispute with your card issuer.
Address
Saavn Media Limited, 8th Floor, Innov8 by OYO, 1181, 1182, Solitare Corporate Park, Cardinal Gracious Road, Mumbai, Maharashtra 400093, India