Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Joytunes
125 Menachem Begin Street
6701201 Tel Aviv
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Joytunes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Joytunes: Easy Method
What is Joytunes
JoyTunes is a music-education company that produces apps to help users learn to play instruments - most commonly piano - through interactive lessons and gamified practice. The apps are typically subscription-based, offering features such as progress tracking, guided exercises, and song libraries.
The service is delivered through mobile apps and web accounts; billing and cancellation processes depend on whether you subscribed via an app store (Apple App Store or Google Play) or directly on JoyTunes’ website.
How to cancel Joytunes
- Identify where you subscribed: check your receipt or the payment method to see if the charge came from the App Store, Google Play, or JoyTunes/Stripe/PayPal on the web.
- If you subscribed via Apple, cancel the subscription in your Apple ID subscriptions (Settings on iPhone/iPad or via Apple Support).
- If you subscribed via Google Play, cancel through the Google Play Subscriptions page (Google Play app or Google support).
- If you subscribed on JoyTunes’ website, log into your JoyTunes account, go to subscription or billing settings, and follow the cancel option; if no web option exists, contact JoyTunes support by email or their contact form and request cancellation.
- If a postal cancellation is required or you prefer a paper trail, send a registered letter with return receipt (e.g., raccomandata A/R) to JoyTunes’ corporate address (see Address section) and keep the receipt as proof.
- After cancelling, retain confirmation screenshots, cancellation emails, and any reference number; verify that auto-renewal is disabled and monitor your payment method for any unexpected charges.
What happens when you cancel
When you cancel a JoyTunes subscription, access typically continues until the end of the current billing period; you will usually retain premium features until that date but will not be charged again. Cancellation prevents future automatic renewals but does not necessarily remove your account or practice history.
JoyTunes may retain account data (profile, progress, and preferences) according to their privacy policy and applicable law. If you want your account data deleted, you should request deletion explicitly through JoyTunes support and reference applicable privacy laws for Canada if relevant.
Will I get a refund?
Refunds depend on the platform and the timing. If you subscribed via Apple or Google, their refund policies and processes apply - Apple and Google handle refund requests for in-app purchases. If you purchased directly from JoyTunes, refunds are governed by JoyTunes’ own terms and any applicable consumer protection laws. Refunds are not guaranteed and are often issued only in specific situations such as billing error, duplicate charge, or within a short grace period after purchase.
Exceptions may apply for unauthorized charges (fraud) or where local consumer law provides a right to rescind. If you believe a charge was unauthorized, contact your bank or card issuer to inquire about disputing the transaction in parallel with contacting JoyTunes.
Joytunes plans and pricing
| Plan | Price (CAD) | Billing period | Notes |
|---|---|---|---|
| Free (limited) | Varies | n/a | Basic access with limited lessons/features |
| Premium - Monthly | Varies | Monthly | Full features billed monthly |
| Premium - Yearly | Varies | Annually | Discounted annual billing |
| Family / Multi-user | Varies | Monthly or Annually | Shared access for multiple users (when offered) |
Your consumer rights in Canada
In Canada, consumers are protected by a combination of federal and provincial laws. Many provinces require clear disclosure of recurring charges and permit consumers to cancel subscriptions; provincial consumer protection statutes (for example, Ontario’s Consumer Protection Act and similar laws in other provinces) regulate automatic renewals and unfair business practices. You have the right to clear information about the renewal terms and an accessible method to cancel.
Privacy of your personal information is governed by federal and provincial privacy laws, including PIPEDA in many contexts; you can request access to or deletion of personal data held by a company and should receive information on how your data is used. If you experience deceptive practices or difficulty canceling, you can file complaints with provincial consumer protection offices or seek assistance from your payment provider for disputes or chargebacks.
Customer experiences
Users report a mix of experiences: many find JoyTunes’ lessons engaging and appreciate gamified feedback and progress tracking. Cancellation experiences vary - customers who subscribed through app stores often find the store-based cancellation process straightforward, while those with web subscriptions sometimes report needing to contact support or follow multiple steps to stop renewals. Refund experiences depend heavily on timing and the channel of purchase.
Documentation checklist
- Account email and username, subscription receipt or order number, and the date of purchase.
- Screenshots of active subscription settings and any cancellation confirmation screens or emails.
- Payment records such as card statements showing the charge, and any correspondence with JoyTunes support.
- If sending postal cancellation: a copy of the registered-mail receipt and the return-receipt when it arrives.
Common mistakes
One common mistake is attempting to cancel inside the app without checking whether the subscription was billed through Apple or Google; if the platform billed the subscription, cancellation must be performed via that store. For example, turning off auto-renew in the app but leaving the App Store subscription active will not stop future charges.
Another frequent error is not saving cancellation confirmation or failing to monitor the payment method after cancelling; users who do not keep proof can have difficulty disputing future charges. Sending an ordinary (non-registered) letter when a registered letter is required for proof is another avoidable issue - use tracked delivery if you need incontrovertible evidence of notice.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refund via Apple possible, subject to Apple’s policies | Low - cancel via Apple ID settings |
| Google Play subscription | Refund via Google Play possible under Google’s rules | Low - cancel via Google Play subscriptions |
| Website purchase (JoyTunes) | Refund depends on JoyTunes’ policy and timing | Medium - may require contacting support or following web cancellation steps |
| Registered postal notice | Refund unlikely automatically; used for proof of cancellation | High - slower but creates formal evidence (recommended if required) |
After cancelling
After you cancel, verify that auto-renewal is disabled and keep copies of confirmations and payment records. If you do not receive clear confirmation from JoyTunes, escalate with screenshots and request written confirmation from support. If you run into billing disputes, contact your payment provider to discuss a chargeback while maintaining all correspondence as evidence.
Useful links: Apple subscriptions (Apple Support), Google Play subscriptions (Google Support), JoyTunes main site (joytunes.com), Government of Canada consumer information (Canada consumer protection), and the Canadian Anti-Fraud Centre (antifraudcentre-centreantifraude.ca).
Address
JoyTunes
125 Menachem Begin Street, Sarona
Tel Aviv 6701201
Israel