Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Koda
VIA III ARMATA 137
34170 GORIZIA
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Koda service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Koda: Easy Method
What is Koda
Koda is a subscription-based health and wellness companion app distributed through the iOS App Store. It offers features behind a paid subscription (for example Koda Pro and Speak Easy Pro tiers) and uses the App Store for billing and subscription management.
How to cancel Koda
- On your iPhone or iPad: open Settings, tap your name at the top, choose "Subscriptions," find "Koda" or "Koda - AI Chat & Voice" in the list, then tap "Cancel Subscription" and confirm. Your subscription must be cancelled at least 24 hours before the end of the current billing period to avoid automatic renewal.
- Or via the App Store: open the App Store app, tap your profile icon, select "Subscriptions," locate Koda and cancel. Cancellations are managed through your App Store account settings - Koda cannot cancel App Store subscriptions for you.
- If you prefer step-by-step help from Apple: see Cancel subscriptions on your iPhone, iPad, or iPod touch.
What happens when you cancel
Cancelling stops automatic renewal at the next billing date; you will keep access to Koda’s paid features until the end of the current paid period. After that date the subscription will not renew and paid features will be disabled unless you re-subscribe.
Content and account data handling after cancellation depend on Koda’s own policies (which may be accessed in-app or via the developer). If you need to retain data, export or back it up before the end of your paid period and contact Koda support if you have questions about account deletion or data retention.
Will I get a refund?
Koda’s App Store listing does not state an explicit refund policy; refunds for in-app purchases made through Apple are governed by Apple’s App Store refund rules. In Canada there is no automatic statutory 14‑day “cooling‑off” right for digital subscription services - refunds depend on platform policy and Apple’s discretion.
If you believe a charge was in error (accidental purchase, duplicate charge, etc.), you can request a refund from Apple via Report a Problem or follow Apple’s guidance on refunds: Request a refund for App Store or iTunes purchases. Koda’s developer may be able to advise, but refund decisions for App Store subscriptions are made by Apple.
Koda plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Koda Pro - Monthly | C$9.99 | Monthly | - |
| Koda Pro - Annual | C$69.99 | Annual | - |
| Speak Easy Pro - Monthly | C$7.99 | Monthly | - |
| Speak Easy Pro - Annual | C$49.99 | Annual | - |
Your consumer rights in Canada
Under Canadian law there is generally no automatic 14‑day cooling‑off right for digital in‑app subscriptions; refund and cancellation rules for App Store purchases are governed by Apple’s policies. Consumers may request refunds through Apple, and certain province-specific consumer protections apply in other contexts, but standalone health or wellness apps have limited statutory refund rights beyond what the platform offers.
Customer experiences
User feedback for products named “Koda” has been mixed in available analyses: roughly 45.5% of sampled reviews were positive (users praising helpful service), while about 54.5% were negative, citing issues such as limits or feature concerns. Experiences can vary by app version and use case; check recent App Store reviews for the Koda listing that matches the product you use to see current user sentiment.
Documentation checklist
- Apple ID (email) used to purchase the subscription
- Purchase receipt or the email receipt from Apple (or a screenshot of App Store purchase history)
- Date and amount of the charge you want refunded (if applicable)
- Device model and iOS version where the subscription was purchased
- Screenshots of the subscription page in Settings/App Store showing renewal date or active status
Common mistakes
Typical errors include deleting the Koda app without cancelling the subscription in your App Store account (deleting the app does not cancel billing), missing the 24‑hour cutoff and being charged for another period, or attempting to cancel through an in‑app button that only hides purchase prompts rather than cancelling the App Store subscription. Another frequent issue is expecting an automatic refund after canceling; refunds must be requested from Apple and are not guaranteed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via App Store (iOS) | No immediate refund; stops future renewals. Refund requests must be made separately to Apple. | Low - straightforward via Settings or App Store. |
| Request refund via Apple (Report a Problem) | Possible, subject to Apple’s review and discretion. | Medium - submit request and wait for Apple’s response. |
| Contact Koda developer | Unlikely to override App Store billing; developer may assist with account issues but refunds are typically controlled by Apple for App Store purchases. | Medium - High - depends on developer responsiveness and app policy. |
After cancelling
After you cancel, check your App Store subscriptions to confirm the status and note the final access date. If you need a refund or see an incorrect charge, use Report a Problem or contact Apple Support for billing disputes. If you want to preserve data, export it before your paid period ends and contact Koda support for questions about account data retention or deletion. For step‑by‑step cancellation help see Apple’s guide at Cancel subscriptions on your iPhone, iPad, or iPod touch.
Address
VIA III ARMATA 137, 34170 GORIZIA (GO), Italy