Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Kuku Fm
Mebigo Labs Private Limited, 91springboard, Godrej & Boyce, Gate No. 2, Plant No. 6, LBS Marg, Opposite Vikhroli Bus Depot
400079 Mumbai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kuku Fm service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Kuku Fm: Easy Method
What is Kuku Fm
Kuku Fm is a digital audio and podcast subscription service that offers audiobooks, podcasts, and original audio programmes. It is owned by Mebigo Labs Private Limited and operates primarily through mobile apps and online accounts, with paid subscription tiers for ad-free or premium content.
The service is India-based but can be used internationally; billing and customer support are managed by the company named above. Cancellation and refund policies are set by Kuku Fm and by the payment platform you used to subscribe (app store, card processor, etc.).
How to cancel Kuku Fm
Before starting, identify how you originally subscribed (Google Play, Apple App Store, website, or third-party). Cancel through the same channel to stop future billing. It is advisable to also send written notice and keep evidence of the cancellation request.
- Cancel in-app (Apple App Store): Open Settings → your name → Subscriptions, locate Kuku Fm and choose Cancel Subscription.
- Cancel in-app (Google Play): Open Play Store → Profile → Payments & subscriptions → Subscriptions, select Kuku Fm and Cancel subscription.
- Cancel via Kuku Fm website/account: Log in to the account page, find Subscription or Billing settings and follow the Cancel or Manage Subscription link; save confirmation screenshots or emails.
- Email company support: Send a clear cancellation request from the account email to the official support email, include account ID/order ID, subscription date, and request confirmation; keep the sent message and any replies.
- Registered mail (recommended): Send a formal cancellation letter by registered mail with acknowledgment (raccomandata A/R-style), to Mebigo Labs Private Limited at the company address (see Address section below) and retain the delivery receipt.
- If charges continue, contact your payment provider or bank to dispute future or unauthorised charges and consider filing a chargeback if applicable.
What happens when you cancel
When you cancel, future automatic renewals should stop and you will not be billed again after the current paid period ends. Access to premium content usually continues until the end of the paid billing cycle; cancelling does not typically grant immediate loss of access unless stated otherwise in the terms.
Your account (profile, listening history, bookmarks) may remain on Kuku Fm unless you request account deletion. If you want removal of personal data, submit a separate data deletion or privacy request to the company; retention practices are governed by their privacy policy and applicable law.
Will I get a refund?
Refunds depend on how you purchased the subscription and Kuku Fm’s stated refund policy. App store purchases are often subject to Google or Apple refund policies rather than the app developer’s. Direct purchases from Kuku Fm may be eligible for refunds under their own terms in limited circumstances, such as billing errors or duplicate charges.
Exceptions that commonly warrant refunds include incorrect billing, double charges, technical failures that prevented access, or unauthorised transactions. Proof (receipts, screenshots, correspondence) strengthens refund requests. If Kuku Fm refuses a refund for an authorised overcharge, you can escalate to your card issuer or payment provider for a dispute.
Kuku Fm plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Individual | Varies | Varies |
| Annual | Varies | Yearly |
| Family / Group | Varies | Varies |
| Free / Ad-supported | Varies | N/A |
Your consumer rights in Canada
There is no single federal “cooling-off” right that automatically applies to all digital subscriptions in Canada; protections vary by province and by the nature of the purchase. Provincial consumer protection laws may cover misleading representations, unfair practices or automatic renewal terms, and some provinces require clear disclosure of renewal terms and easy cancellation methods.
Personal data rights are governed by federal and provincial privacy laws (including PIPEDA in federally regulated contexts); you can request access to or correction/deletion of personal information held by a company subject to those laws. For disputed charges, Canadian consumers can contact their bank or card issuer to request a chargeback and can seek guidance from provincial consumer protection offices or the Competition Bureau for suspected deceptive practices.
Customer experiences
User reports for Kuku Fm are mixed: many users successfully cancel via app-store subscription management or website account settings with simple results, while others have reported delays in receiving confirmation or continued billing after a cancellation request. Experiences also vary depending on whether the purchase was through Apple, Google, or directly with Kuku Fm.
Common positive notes include access continuity until the end of the paid period and responsive refunds for clear billing errors. On the negative side, users sometimes cite slow customer support responses and confusion when subscriptions were set up via third-party platforms.
Documentation checklist
- Account email and username; order ID or subscription ID; purchase date and receipt or invoice.
- Screenshots of subscription status, billing entries, and any error messages.
- Copies of all correspondence with Kuku Fm (emails, chat transcripts) and delivery receipt if you send registered mail.
- Payment method details (card last 4 digits, payment processor) and bank statements showing charges to be disputed.
Common mistakes
One frequent mistake is cancelling through the app but not confirming the cancellation in the app-store subscription manager; this can leave recurring billing active. Example: cancelling in the app’s settings without also cancelling the subscription in Google Play or Apple subscriptions.
Another error is failing to retain evidence - if you don’t save emails, screenshots, or registered-mail receipts, it becomes harder to prove you requested cancellation or to pursue a refund. Also, attempting to get a refund from Kuku Fm for a purchase made via an app store without first contacting the store can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store | Refund via Apple (possible) | Low |
| Cancel via Google Play | Refund via Google (possible) | Low |
| Cancel via Kuku Fm website / support email | Refund via Kuku Fm (varies) | Medium |
| Registered letter to company address | Proof of notice; refund depends on policy | Medium |
| Bank/credit card dispute (chargeback) | Possible recovery of funds | High (requires evidence) |
After cancelling
After you cancel, save confirmation details and monitor your payment method for unexpected charges. If a charge appears after cancellation, contact Kuku Fm support first and then your card issuer if necessary. If you want your personal data removed, submit a specific deletion request to the company and keep a record of that request.
For additional guidance, consult Kuku Fm’s official support pages and the relevant Canadian consumer and privacy resources: Kuku Fm support (check within the app or website), the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca, and the Government of Canada consumer information pages at https://www.canada.ca/en/services/consumer.html. If you used an app store, follow Apple’s or Google’s refund and subscription help pages available through their support centres.
Address
Mebigo Labs Private Limited
91springboard, Godrej & Boyce, Gate No. 2, Plant No. 6, LBS Marg, Opposite Vikhroli Bus Depot, Vikhroli West, Mumbai, Maharashtra 400079, India
Recommendation: For the strongest proof of cancellation, send a signed cancellation letter by registered mail with acknowledgment and keep the delivery receipt and a copy of the letter.