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Cancel LIBRO.FM
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Libro.Fm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Libro.Fm: Step-by-Step Guide
What is Libro.Fm
Libro.fm is an audiobook service that partners with independent bookstores to sell DRM-free audiobooks and a monthly membership that provides credits and discounts. It operates primarily through its website and mobile apps, offering customers ownership of audiobooks and an alternative to larger audiobook platforms.
How to cancel Libro.Fm
- Go to https://libro.fm/user and sign in with the account you want to manage.
- Open your account or membership settings and choose the option to pause or cancel your monthly membership; follow the on-screen prompts to confirm.
- Note: you cannot cancel via the Libro.fm app; use the website. If you have trouble, contact support via hello@libro.fm.
What happens when you cancel
When you pause or cancel a monthly membership on the website, your membership will stop future renewals but previously purchased credits do not expire. You retain access to any credits and audiobooks you already own after pausing or cancelling. Cancelling prevents future billing but does not remove audiobooks you have already purchased and downloaded (DRM-free titles remain yours).
Account data and purchase history are generally retained according to Libro.fm’s policies; if you need specific data removal or have questions about account records, contact support for guidance.
Will I get a refund?
Libro.fm’s stated refund policy allows refunds for audiobook purchases made within the past six months. To request a refund for an eligible audiobook purchase, submit a support ticket or email hello@libro.fm with the audiobook details; refunds are typically issued to the original payment method or applied as restored membership credit. Refunds for purchases older than six months are generally not eligible.
Libro.fm also reserves the right to limit refunds to prevent abuse - for example, frequent refund requests, requests for audiobooks that are nearly completed, multiple simultaneous requests, or issues involving MP3-downloaded audiobooks may be restricted. Membership cancellations themselves do not automatically trigger refunds for past monthly fees unless covered by the purchase/refund policy or exceptional circumstances addressed by support.
Libro.Fm plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly Membership (USD-billed) | US$14.99 (approx. C$20 - 21) | Monthly | One audiobook credit/month; 30% off additional purchases; supports indie bookstores; DRM-free audiobooks |
| Legacy Monthly Membership (Canada, anecdotal) | C$15.00 (approx., user report) | Monthly | Same membership features; grandfathered pricing for some Canadian users (anecdotal) |
Your consumer rights in Canada
No Canada-specific Libro.fm policy was located; the company’s web-based cancellation and refund policies appear to be applied generally, including for Canadian customers. Under Canadian consumer protection laws, statutory rights and remedies for digital goods can vary by province - some provinces may provide specific protections for purchases and unfair practices. If you believe a statutory right applies (for example, misrepresentation or defective digital goods), you can cite provincial consumer protection rules when contacting Libro.fm or, if needed, seek guidance from your provincial consumer affairs office.
Customer experiences
Customers praise Libro.fm’s model of supporting independent bookstores, owning DRM-free audiobooks, and report positive experiences with customer service. At the same time, many reviews cite problems with the mobile app - missing playback features, navigation issues, crashes, and erratic behavior - which have caused frustration. There are also reports of confusion around cancelling via the app versus the website and some user comments that cancelling through app-store flows led to issues with unused credits. For independent reviews, see sites such as Trustpilot and other consumer forums.
Documentation checklist
- Account email and username used on Libro.fm
- Order number(s) or audiobook title(s) and purchase date(s) for refund requests
- Current number of membership credits and date of last billing
- Last four digits of the payment method or payment receipt (if available)
- Screenshots or descriptions of any app errors or playback issues (if relevant to a refund/support case)
Common mistakes
Users sometimes try to cancel from the Libro.fm mobile app and find there is no cancellation option there; this leads to confusion and sometimes accidental billing when they think they have cancelled. Another common mistake is assuming cancellation automatically refunds the most recent monthly charge - membership cancellation prevents future billing but does not guarantee a refund for past membership fees unless explicitly approved. Some customers have also lost track of unused credits; because credits do not expire, check your account before cancelling to confirm your credit balance and decide whether to redeem them first or request a refund for recent purchases if eligible.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (libro.fm/user) | Cancellation via website accepted; audiobook purchase refunds handled per Libro.fm policy (eligible within six months). | Easy - direct account controls on the site. |
| App Store / Google Play | Libro.fm app does not provide cancellation; user reports indicate confusion and possible issues (including loss of unused credits) when using app-store flows - refunds for audiobooks still follow Libro.fm’s purchase policy when handled via support. | Confusing - cannot cancel inside the Libro.fm app; app-store subscription management may be required and has led to user confusion. |
After cancelling
After you cancel, verify your account page at Manage your Libro.fm membership to confirm the cancellation and check your remaining credits. If you need a refund for a recent audiobook purchase, prepare the purchase details and contact support via hello@libro.fm. If you encounter problems with playback, downloads, or app behavior after cancelling, include screenshots and playback logs (if available) in your support message to speed resolution. For broader user feedback and experiences, see reviews on sites such as Trustpilot.
Address
Libro.fm, SPC, P.O. Box 70525, Seattle, WA 98127, USA