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I hereby notify you of my decision to terminate the contract relating to the Loopcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loopcloud: Easy Method
What is Loopcloud
Loopcloud is a sample-management and subscription service from Loopmasters that provides searchable, royalty-free audio samples, cloud storage, and integration with digital audio workstations. It offers tiered subscription plans (Artist, Studio, Professional) with monthly or annual billing, points for downloading content, and additional cloud features.
How to cancel Loopcloud
You can cancel directly from your Loopcloud web account, or - if you subscribed through the Apple App Store (iOS) or Google Play - you must cancel through that platform’s subscription settings. Web cancellation is the only method controlled by Loopcloud’s web interface; platform-activated subscriptions are managed by the platform.
- Web cancellation steps: log into your Loopcloud account, open the Current Plan section, click the “Cancel Subscription” link in the bottom-right corner, select a reason, then click “Proceed to cancel.” For official instructions see Loopcloud help: How do I cancel my Loopcloud subscription?
What happens when you cancel
When you cancel a subscription purchased via the Loopcloud web interface, your subscription will be set to not renew at the next billing date. In most cases you will retain access to your paid features until the end of the current billing period. Loopcloud retains your account data (library, purchases, settings) according to its terms, but access to premium features, points allocations or cloud storage may end once the paid period expires.
If you subscribed via Apple or Google, cancelling in those platform subscription settings will stop future renewals through that platform but you must manage refunds or disputed charges through Apple/Google if needed.
Will I get a refund?
Canadian consumers have a 14-day right to cancel online purchases provided the digital content or service has not begun. Loopcloud’s terms reflect this: you may be eligible for a refund within the 14-day cooling-off period if downloads or streaming have not started and services supplied are minimal. Digital content becomes non-refundable once you begin downloading or streaming it.
Loopcloud also states additional refund conditions: subscriptions may be refundable if points remain unspent, the payment was made within specified eligibility windows (for some cases up to 60 days from purchase, or up to 3 months for certain subscription-point refunds), and any gifted subscriptions are unclaimed. When refunds are approved they are processed within 14 days. To request a refund you must contact Loopcloud Customer Care and provide the required documentation.
Loopcloud plans and pricing
| Plan | Price (approx C$) | Period | Features |
|---|---|---|---|
| Artist (Monthly) | ≈ C$ (via bank conversion of US$7.99 / mo) | Monthly | 100 points/month, 5 GB storage, full features |
| Artist (Annual) | ≈ C$ (via bank conversion of US$47.99 / yr) | Annual | 1200 points/year, 5 GB storage, full features |
| Studio (Monthly) | ≈ C$ (via bank conversion of US$11.99 / mo) | Monthly | 300 points/month, 50 GB storage, full features |
| Studio (Annual) | ≈ C$ (via bank conversion of US$71.99 / yr) | Annual | 3600 points/year, 50 GB storage, full features |
| Professional (Monthly) | ≈ C$ (via bank conversion of US$21.99 / mo) | Monthly | 600 points/month, 250 GB storage, full features |
| Professional (Annual) | ≈ C$ (via bank conversion of US$131.99 / yr) | Annual | 7200 points/year, 250 GB storage, full features |
Your consumer rights in Canada
As a Canadian consumer buying online, you have a statutory cooling-off right for many distance and online purchases allowing cancellation within 14 days, subject to exceptions for digital content already delivered. That means if you purchase a Loopcloud subscription or digital content but have not started downloads or streaming and the service has not commenced, you may cancel within 14 days and be eligible for a proportional refund. Once digital content has been downloaded or streaming has begun the right to cancel is generally lost. Loopcloud’s published terms align with these principles and set specific refund eligibility windows (for some refund cases up to 60 days, and particular subscription-point refunds up to 3 months). Always request refunds promptly and keep records of communications.
Customer experiences
Users commonly praise Loopcloud and Loopmasters for a large library of high-quality, royalty-free samples, generally useful DAW integration, and responsive customer support when issues arise. Positive comments often highlight reasonable subscription pricing and continual platform improvements. At the same time, some users report technical problems (download or activation failures, loading issues) and note that many sample packs can sound similar or lack detailed metadata such as vocalist names, which can reduce discoverability and usability. Reviewers say customer support typically attempts to help resolving technical or billing problems, though outcomes vary by case.
Documentation checklist
- Account email and full name
- Order number / transaction ID and purchase date
- Plan name (e.g., Artist monthly) and payment method (last 4 digits)
- Clear statement: “I wish to cancel my Loopcloud subscription” and whether you request a refund
- Evidence (screenshots of billing, receipts, download activity) if available
- Preferred contact email and postal address
- Keep a dated copy of the message and proof of postage or email sent
Common mistakes
Common errors include cancelling via the Loopcloud web interface while the subscription was purchased through the App Store or Google Play (which does not stop platform billing), failing to include an order or transaction ID so support cannot quickly locate the purchase, assuming refunds are available after downloads have started, and waiting past Loopcloud’s stated eligibility windows (e.g., 14 days or the specific 60‑day/3‑month cases). Another frequent mistake is not disabling auto-renewal in the platform used to buy the subscription, or sending cancellation notices to the wrong address without keeping a proof of delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Loopcloud web account | Possible if within cancellation/refund windows and downloads/streaming have not started; follow Loopcloud refund rules | Low - cancel in account and contact Customer Care for refund requests |
| Apple App Store (iOS) | Refunds handled by Apple; Loopcloud cannot process platform refunds directly | Medium - cancel and request refund via Apple’s subscription and purchases interface |
| Google Play (Android) | Refunds handled by Google Play; Loopcloud cannot process platform refunds directly | Medium - cancel and request refund via Google Play subscription settings |
After cancelling
Expect an email confirmation when your cancellation is processed. If eligible for a refund, Loopcloud states refunds are issued within 14 days of approval; the timing of the returned funds depends on your card issuer or payment provider. Your paid access typically continues until the end of the current billing period, after which premium features and points allocations cease unless you resubscribe. If you do not receive confirmation or need help with a refund, contact Loopcloud Customer Care via their help site.
Helpful links: cancellation instructions - How do I cancel my Loopcloud subscription?; refund and cancellation policy - Refund and Cancellation Policy; terms of service - Loopcloud Terms of Service; Loopcloud home - loopcloud.com.
Address
If you prefer postal notice, send a clear cancellation letter (include the checklist items above) to:
Loopmasters Ltd, One, Bell Lane, Lewes, East Sussex, BN7 1JU, UK
For mailed cancellations use a tracked/registered service and keep proof of postage. You may also contact Customer Care by email through the Loopmasters help site; retain copies of all correspondence and any delivery receipts for your records.