Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Music Unlimited
Via Carlo Imbonati, 22
20159 Milano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Music Unlimited service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Music Unlimited: Easy Method
What is Music Unlimited
Music Unlimited is a paid music streaming subscription service that provides access to a catalog of songs, curated channels, offline playback (depending on plan), and other features depending on the plan you choose. In Canada, it has been offered with monthly plans and a trial period for new Premium subscribers.
How to cancel Music Unlimited
- If you subscribed directly through Amazon on the web, go to Amazon Music Settings → Subscription Renewal → Cancel, then confirm cancellation. You keep access until the end of the paid billing period. You may also say to an Alexa device: “Alexa, cancel my Amazon Music Unlimited subscription.”
- If you subscribed via Apple (iOS), cancel in your device Settings under Subscriptions (Apple manages billing and cancellations for App Store subscriptions). See a step-by-step guide at HowToGeek.
- If you subscribed via Google Play or through a mobile provider, use that provider’s subscription management interface (Google Play subscriptions or your carrier account) to cancel. For provider-specific guidance see Amazon’s help page above.
- Note: you cannot cancel directly inside the Amazon Music app on devices; use the website or the store/provider through which you subscribed. See service notes for details.
- If your subscription was paused (available only for certain Amazon-managed subscriptions, not trials, annual plans, promotions, or store-managed subscriptions), you can resume or wait for auto-resume - check your Amazon account settings for pause options.
What happens when you cancel
After you cancel, your subscription remains active until the end of the current paid billing cycle; you retain full access to on-demand streaming and saved offline content until that date. Once the billing period ends, playback of catalog content is prevented and items saved from the service will be grayed out or otherwise inaccessible. Your account information and basic library metadata may remain associated with your account, but downloaded premium content will no longer be playable after access ends.
Will I get a refund?
Amazon generally does not issue refunds for subscription periods that have already been paid; instead, you keep access until the paid period expires. Exceptions exist: if you were charged for a new billing period and did not use the service at all during that period, customer support may grant a full refund in some cases. For unauthorized charges, users have reported partial or full refunds after contacting support or disputing charges with their bank, though outcomes vary by case.
Music Unlimited plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Basic | C$3.99 | Monthly | Ad-free radio channels; Music Sync to cloud |
| Premium | C$9.99 | Monthly | Full catalog access; on-demand songs; premium channels; offline playback; Music Sync |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, digital content and subscriptions are treated differently depending on the province and circumstances; there is no universal automatic right to a refund once you begin using a digital subscription. Where Amazon designates subscriptions as non-refundable after a billing period has commenced, statutory cancellation windows (such as a 14-day right of withdrawal for some digital goods in other jurisdictions) may not apply once use has begun. If you believe a charge was unauthorized or an error occurred, you can contact Amazon support and, if necessary, your payment provider or credit card issuer to dispute the charge. Anecdotal reports indicate that unused billing periods have sometimes been refunded after contacting support or initiating a bank dispute.
Customer experiences
User reports are mixed. Some reviewers give brief positive feedback about the service, but many complaints appear online: users report app glitches, playback and library issues, unexpected or confusing prompts leading to unintended subscriptions, difficulty locating cancellation controls, and inconsistent customer service experiences. Several users have reported obtaining refunds when charges were unauthorized or when they had not used the service during a newly billed period, though results are not guaranteed and can require persistence.
Documentation checklist
- Account email and Amazon account ID (or Apple/Google account details)
- Date(s) of charge(s) and the amount billed
- Order number or billing reference (from Amazon receipts, App Store or Google Play receipts)
- Screenshots of subscription settings, receipts, and any cancellation attempts
- Bank/credit card statement entries showing the charge
- Any support case numbers, chat transcripts or email correspondence with support
Common mistakes
Common errors include trying to cancel inside the Amazon Music mobile app (cancellation must be done via the website or the store that handled the purchase), assuming a spoken Alexa command always completes cancellation without checking account settings, and missing which account or store (Amazon vs Apple vs Google vs carrier) was used to subscribe. Another frequent mistake is waiting to cancel until after an auto-renewal has charged the next period - while refunds may be possible if unused, they are not guaranteed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Amazon website | Unlikely by default; possible if unused during new billing period | Low - Medium |
| Cancel via Apple App Store | Varies (Apple may handle refunds separately) | Medium |
| Cancel via Google Play / Mobile provider | Varies by provider; may be eligible if unused | Medium |
| Contact Amazon support / bank dispute | Possible for unauthorized or unused charges | High |
After cancelling
Confirm the cancellation in your account settings and keep confirmation emails or screenshots. If you think you were billed in error or charged after cancelling, contact Amazon customer support and provide the documentation checklist items above. For App Store or Google Play subscriptions, contact Apple or Google support respectively if they handled your purchase. Helpful pages: Amazon Music subscription help (Amazon help), an iOS subscription cancellation guide (HowToGeek), and general refund/cancellation discussions (TechJunkie). If you believe a charge is fraudulent, also contact your bank or card issuer to discuss a dispute.
Address
Sony Music Entertainment Italy S.p.A., Via Carlo Imbonati, 22, 20159 Milano, Italy