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I hereby notify you of my decision to terminate the contract relating to the Musora service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Musora: Easy Method
What is Musora
Musora is a subscription-based online music education platform that combines lesson content from brands such as Drumeo, Guitareo, Pianote and Singeo with optional access to a licensed Songs library. It offers guided lessons, practice tools and song resources to learners at different levels through web and app channels.
How to cancel Musora
- If you subscribed via the web: sign in at musora.com, go to your profile/account settings, choose Manage Subscription and select Cancel Membership. Cancellation takes effect at the end of the current billing cycle.
- If you subscribed through Apple App Store or Google Play: you must cancel directly via Apple or Google (Musora cannot cancel App Store or Google Play subscriptions on your behalf). For Apple, cancel in your Apple ID subscriptions; for Google Play, cancel in the Play Store subscriptions section.
- If you prefer written notice: send a registered letter (recommended) to Musora Media Inc. at the Abbotsford headquarters (see Address section below) and keep proof of mailing.
What happens when you cancel
When you cancel a web subscription, auto-renewal is stopped and your access typically continues until the end of the already-paid billing period. Cancellation does not always delete your account or data immediately; Musora may retain account information per its policies. If you cancel an App Store or Google Play subscription directly with Apple/Google, Musora will not be able to reactivate or manage that subscription.
Will I get a refund?
Musora offers a 90-day money-back guarantee for first-time subscription purchases made directly through their website; to request a refund you must email support@musora.com within 90 days. The detailed policy is available at Musora Help - Refund Policy. Refunds generally do not apply to auto-renewal charges, purchases made via Apple App Store or Google Play (those platforms handle refunds), unused portions beyond the initial 90-day window, or opened physical products except where exceptions are specified.
Musora plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Base Membership (Annual‑billed) | C$20.00/month (billed annually) | Monthly equivalent (annual billing) | Access to in‑house lessons from Drumeo, Guitareo, Pianote, Singeo (no Songs library) |
| Musora+ Upgrade (add‑on to Base) | C$40.00/year | Annual | Full Songs library (licensed third‑party content) |
| Musora+ Annual Membership (all‑in‑one) | Approx. C$20.00/month (billed annually) + C$40/year ≈ C$280/year (~C$23.33/month) | Annual | All lessons + Songs library included |
| Monthly Membership (USD list price) | US$25.00/month (approx C$34 - 35 depending on exchange rate) | Monthly | Access to all in‑house lessons (Drumeo, Guitareo, Pianote, Singeo) |
Your consumer rights in Canada
Canadian consumers are protected by provincial and federal consumer protection laws that require clear disclosure of subscription terms, accessible cancellation mechanisms and truthful advertising. Musora must clearly disclose when purchases are managed by third‑party platforms (Apple/Google) and that refunds for those purchases are subject to the platform’s rules. If Musora’s practices (for example, hidden auto‑renewal terms or unresponsive support) violate disclosure or fair‑business requirements, affected users may seek remedies through their credit card provider (chargeback), the relevant provincial consumer protection office, or the Better Business Bureau.
Customer experiences
Reported experiences are mixed: some users praise Musora as an excellent platform for aspiring musicians, while others report problems such as unexpected recurring subscriptions after free trials, large automatic renewal charges, and slow or unresponsive customer support. Several reviewers allege that refund requests under the money‑back guarantee were ignored, prompting credit card disputes. Prospective and current subscribers should document transactions and communications carefully.
Documentation checklist
- Account email and username, order date, and invoice/receipt.
- Screenshots or copies of trial offer pages, subscription terms, and confirmation emails.
- Credit card or bank statements showing charges and renewal dates.
- Copies of cancellation confirmations and all correspondence with Musora support (dates and text).
- Proof of registered mail if you sent a letter to the Abbotsford address.
Common mistakes
Common errors include assuming a trial cancelled in the app will also cancel a web subscription (or vice versa), missing the cancellation window and allowing an auto‑renewal to process, not keeping receipts or confirmation emails, and relying solely on customer support without documenting cancellation attempts. Another frequent mistake is expecting Musora to refund App Store or Google Play charges when those platforms control refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (musora.com) | Possible for first‑time direct purchases within 90 days (email support@musora.com); otherwise limited | Low |
| Apple App Store | Refunds handled by Apple per Apple policies; Musora cannot issue refunds for App Store purchases | Medium - High (dependent on Apple) |
| Google Play | Refunds handled by Google per Google Play policies; Musora cannot issue refunds for Play purchases | Medium - High (dependent on Google) |
| Letter (registered mail to HQ) | Cancellation acknowledged if received; refunds follow Musora web policy if purchase was direct | Medium (slower, requires proof of delivery) |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts and any correspondence. If you believe a refund is due and Musora does not respond, email support@musora.com and reference the 90‑day policy at Musora Help - Refund Policy. For cancellations or disputes involving Apple/Google purchases, contact Apple Support or Google Play support directly. If you cannot resolve the issue with Musora or the platform, consider contacting your card issuer for a chargeback or your provincial consumer protection office for guidance.
Address
Musora Media Inc. 107 - 31265 Wheel Avenue Abbotsford, BC V2T 6H2 Canada