Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nugs
1 Union Avenue, P.O. Box 897
19004 Bala Cynwyd
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nugs service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Nugs: Easy Method
What is Nugs
Nugs is a subscription-based digital service focused on live music recordings, livestreams, and concert video content. It offers multiple plan levels that vary by audio quality, video access, and livestream availability, and is used via mobile apps, web, and third-party stores such as the Apple App Store and Google Play.
How to cancel Nugs
- If you subscribed through the Apple App Store: cancel through your Apple account settings (not inside the nugs app). See the nugs help article at help.nugs.net for details.
- If you subscribed through Google Play: cancel via Google Play’s subscription settings (also not manageable inside the nugs app). See help.nugs.net.
- If you subscribed directly on the nugs website: log in at nugs.net, go to Account → My Account → Manage Plan, and select “Cancel Subscription.” More information is at help.nugs.net.
- If you prefer to send a written cancellation or need to confirm cancellation in writing, send a registered mail notice (raccomandata A/R) to Nugs at the postal address listed at the end of this guide.
What happens when you cancel
When you cancel a Nugs subscription it generally prevents future recurring billing for that plan; access typically continues until the end of the current paid period rather than ending immediately. Any downloaded or purchased content access depends on the terms that applied when you bought or downloaded it; streaming access tied to an active subscription will normally stop at the end of the billing cycle. Nugs retains account and subscription data as described in its privacy and account policies, which you can review on their site.
Will I get a refund?
Nugs’ publicly available help documentation does not state a general statutory 14‑day cancellation or refund policy, and the official help pages make no explicit promise of refunds. There are user reports indicating that some customers have received refunds if they requested them within seven days of a charge, but that appears to be based on individual experiences rather than a clearly documented policy. If you believe you are entitled to a refund, contact Nugs support and, for purchases through Apple or Google, also check the refund processes with Apple or Google as appropriate.
Nugs plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Premium | USD $14.99/month or $149.99/year | Monthly / Annual | MP3-quality audio-only streaming |
| All Access | USD $19.99/month or $199.99/year | Monthly / Annual | Audio streaming + HD video + livestreams |
| All Access Hi-Res | USD $24.99/month or $249.99/year | Monthly / Annual | 4K video, lossless streaming, MQA, 360 Reality Audio |
Prices above are shown in US dollars. Canadian purchasers will see converted CAD amounts via the App Store or payment processor; taxes and exchange rate adjustments may apply.
Your consumer rights in Canada
Under Canadian consumer protection laws, distance purchases of digital subscriptions may be subject to a 14‑day cooling‑off period in some provinces, but rights can change once digital content access has begun. Nugs does not explicitly state that it honours a 14‑day statutory refund period in its publicly available materials. If you experience problems cancelling or obtaining refunds, you can contact your payment provider (Apple, Google, or your credit card issuer) and complain if the provider or merchant is not following applicable rules. If purchased content is removed or no longer accessible, Canadian consumer law may provide remedies; you can raise persistent unresolved issues with provincial consumer protection offices or the Competition Bureau.
Customer experiences
User feedback about Nugs is mixed. Positive comments highlight an extensive live-music catalog, strong audio quality, high‑definition concert recordings, and reliable livestream delivery for shows that are available only through the service. Negative reports commonly mention app performance problems (crashes, playback interruptions, poor offline behaviour), frustrations with billing (double charges, difficulty unsubscribing), and situations where purchased content was later removed without notice or refund. These experiences vary between users and between purchases made via web, Apple, or Google.
Documentation checklist
- Account email and username; order or subscription receipt; date of last charge; screenshots of subscription page or billing; correspondence with Nugs or app store; method used to subscribe (Apple, Google, or web).
Common mistakes
Common mistakes include attempting to cancel inside the Nugs mobile app when the subscription was purchased through the Apple App Store or Google Play - such subscriptions must be cancelled in the respective store account. Another frequent issue is missing confirmation: users cancel but do not save or note the cancellation confirmation (email or screenshot) and later discover the subscription still renews. Finally, relying on anecdotal refund practices instead of confirming an official refund policy can lead to unmet expectations - always request written confirmation from support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds handled by Apple; Nugs help page notes cancellations must be done via Apple - no clear official Nugs refund promise | Moderate (use Apple ID subscriptions settings) |
| Google Play subscription | Refunds handled by Google; Nugs does not manage these subscriptions directly | Moderate (use Google Play subscriptions settings) |
| Direct web subscription (nugs.net) | No explicit refund policy published; some users report case-by-case refunds within seven days of charge | Easy (cancel via Account → My Account → Manage Plan) |
| Postal/written cancellation | No automatic refund; useful as proof of notice - follow up with support | Higher (requires registered mail and processing time) |
After cancelling
Keep a copy of any cancellation confirmation emails or screenshots and monitor your payment method for further charges. If you subscribed via Apple or Google, review their cancellation and refund support pages; for web subscriptions use the Nugs help center and open a support ticket if you need written confirmation. If you believe you were wrongly charged and cannot resolve the issue with Nugs, contact your payment provider or your credit card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office. Helpful links: Nugs cancellation help at help.nugs.net, Apple support subscription management at support.apple.com, and Google Play subscriptions at support.google.com.
Address
Nugs.net Enterprises, Inc.
P.O. Box 897, 1 Union Avenue
Bala Cynwyd, PA 19004
United States of America
For postal cancellation notices send registered mail (raccomandata A/R) to the address above and retain proof of posting and delivery.