Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nugs.Net
1383 Ninth Avenue
94122 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nugs.Net service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Nugs.Net: Easy Method
What is Nugs.Net
Nugs.Net is a music streaming and download service that specializes in live concert audio and video, offering subscription plans with varying audio quality, video access, and purchase discounts. It operates via native mobile apps (Apple App Store and Google Play) and directly through the web at nugs.net.
How to cancel Nugs.Net
- Apple App Store: You cannot cancel inside the nugs app. Open your iOS device Settings → your name → Subscriptions, find Nugs.Net, and turn off auto‑renew at least 24 hours before the period end. See Nugs’ help article: Help Center - manage subscriptions.
- Google Play: You cannot cancel inside the nugs app. Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions, select Nugs.Net and cancel from there. See Nugs’ help article: Help Center - manage subscriptions.
- Web (direct via nugs.net): Log in at nugs.net, go to Account → My Account → Manage Plan → select “Cancel Subscription” (or change your plan) and follow on‑screen prompts.
- Postal/Legal cancellation (if required): Send a written cancellation to the Legal Department (recommended registered mail) at the address in the Address section below; include your account email and subscription details and keep proof of delivery.
What happens when you cancel
When you cancel a subscription it will generally stop future auto‑renewals; you typically retain access until the end of the paid billing period. Content you downloaded or purchased may remain in your account according to the service’s policies and app behavior (some app downloads require the app to be launched or authenticated periodically). Nugs.Net may retain account and payment records as described in its policies; if you subscribed via Apple or Google, those platforms manage the subscription lifecycle and termination timing.
Will I get a refund?
Nugs.Net’s stated policy is that all purchases are final and non‑refundable. The Terms & Conditions say, “ALL PURCHASES FROM NUGS.NET ARE NON‑REFUNDABLE AND FINAL,” and the Help Center repeats that “No. All sales are final.” However, the terms also permit remedies if technical problems prevent or unreasonably delay delivery of digital content - in those limited cases Nugs may offer a replacement, exchange of equal or lesser value, or a refund of the price paid. If you subscribed through Apple or Google, refund requests are usually handled by those platforms.
For the official policy see: Nugs.Net Terms & Conditions and Help Center - Can I get a refund?.
Nugs.Net plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium | USD $14.99/month or USD $149.99/year | Monthly/Annual | Audio-only MP3/AAC quality, 15% off purchases |
| All Access | USD $19.99/month or USD $199.99/year | Monthly/Annual | Includes HD video livestreams + on-demand videos |
| All Access Hi-Res | USD $24.99/month or USD $249.99/year | Monthly/Annual | Hi-Res lossless & immersive audio, 4K video, 20% off purchases |
Prices are listed in US dollars on Nugs.Net. No specific Canadian dollar pricing is provided by Nugs.Net in the cited materials; your payment provider or app store will convert at checkout if applicable.
Your consumer rights in Canada
Canadian consumer protection laws can give additional rights for digital subscriptions beyond a vendor’s “no refunds” policy. Provinces may require clear notice of automatic renewals and provide remedies for defective or undelivered digital content. For example, Québec’s consumer protection rules and other provincial statutes address automatic renewal disclosures and the right to remedies when service is not delivered as promised. If cancellation is unreasonably difficult or the service fails to deliver, consumers may be able to pursue remedies through provincial consumer protection agencies, dispute resolution mechanisms, or chargebacks with their credit card issuer. If in doubt, consult the relevant provincial consumer protection office or seek independent legal advice for your situation.
Customer experiences
User reports are mixed but include several recurring issues: many customers say refunds are routinely denied and are redirected to request refunds from Apple or Google for in‑app purchases; some users report the website’s cancel button or the app can be glitchy and that they had to use a desktop browser to cancel; others describe app bugs such as downloaded shows becoming inaccessible unless the app is open. There are also complaints about billing/renewal problems and difficulties updating payment methods. At the same time, other customers use the service without incident; experiences vary by platform, region, and individual account circumstances.
Documentation checklist
- Account email and username; subscription type and start/renewal dates
- Order receipt or billing statement showing payment (screenshots or PDF)
- Device/platform used to subscribe (Apple/Google/web) and any relevant screenshots (subscription page, billing, failed cancellation attempts)
- Copies of correspondence with Nugs.Net support and any platform support (Apple/Google)
- Proof of cancellation attempt (confirmation emails, screenshots, or registered mail receipt)
Common mistakes
Common mistakes include trying to cancel from inside the nugs mobile app when the subscription was purchased through the Apple App Store or Google Play - those subscriptions must be managed through the respective platform settings. Another frequent error is not turning off auto‑renew at least 24 hours before the billing period ends (Apple’s guidance) and assuming a refund will be granted after renewal; Nugs.Net’s stated policy is no refunds except for narrowly defined delivery failures. Users also sometimes forget to capture evidence (receipts, screenshots) when disputing charges, which makes later credit card disputes or regulatory complaints harder to support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | No (Nugs directs refunds to Apple; Apple handles refund requests) | Moderate - must use iOS Subscriptions; follow Apple’s refund process for purchases |
| Google Play | No (Nugs directs refunds to Google Play; Google handles refund requests) | Moderate - must use Google Play Subscriptions; follow Google’s refund process for purchases |
| Web (direct via nugs.net) | No, generally (exceptions for delivery/technical failures may apply) | Low to Moderate - cancel via Account → Manage Plan on nugs.net; some users report occasional site glitches |
After cancelling
After you cancel, keep copies of cancellation confirmation and billing records until your final billing cycle ends. If you believe you are entitled to a refund due to technical failure or undelivered content, document the failure and contact Nugs.Net support with your evidence; reference the Terms & Conditions and the Help Center refund article. If Nugs.Net denies a legitimate remedy or you encounter difficulty cancelling, you can contact your payment provider to request a chargeback and/or file a complaint with your provincial consumer protection agency. Helpful links: Nugs.Net home page https://www.nugs.net, Nugs Help Center cancellation article cancel or manage my subscription, and Nugs refund policy Can I get a refund?.
Address
nugs.net Enterprises, LLC, Attn: Legal Department, 1383 Ninth Avenue, San Francisco, CA 94122, United States of America