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I hereby notify you of my decision to terminate the contract relating to the Pandora service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pandora: Easy Method
What is Pandora
Pandora is a music streaming service and music-discovery platform (and separately, a global jewelry retailer operating in Canada under the Pandora brand). This guide focuses on cancelling Pandora streaming subscriptions and notes relevant consumer rights and return rules for Pandora Canada purchases where they differ.
How to cancel Pandora
- App Store (iOS): Go to Settings → tap your Apple ID → Subscriptions → select Pandora → Cancel Subscription. If you bought the subscription through Apple, Apple handles cancellations and refunds; Pandora cannot cancel it for you. See Pandora Subscription Terms.
- Google Play (Android): Go to play.google.com/store/account/subscriptions → find Pandora → Cancel Subscription. Subscriptions bought through Google Play must be cancelled in Google Play.
- Web (Pandora website): Sign in at Pandora’s website → go to Subscriptions under Settings → select Switch Plans → click Cancel Subscription. Benefits continue until the end of the current paid period. Community guidance is available at the Pandora Community: community.pandora.com.
- Purchased via Apple/Google/other external services: You must cancel through that external service; Pandora cannot cancel those subscriptions directly. See Subscription Terms.
What happens when you cancel
Cancelling stops future automatic renewals. You will retain access to any paid benefits until the end of your current billing period; access typically continues for the remainder of the period you already paid for. Cancellation does not automatically delete your account or necessarily remove stored preferences or listening history - those items may remain according to Pandora’s data retention practices and privacy policy.
Will I get a refund?
For digital subscriptions (Pandora Plus / Pandora Premium) Pandora’s terms state purchases are final and non-refundable - no partial or prorated refunds - except where local law requires otherwise. If you purchased through Apple or Google, their refund policies and processes apply for any refund requests made through the app stores. For Pandora Canada product purchases (jewelry), you may have a statutory right to cancel certain online consumer contracts within 14 days after delivery and Pandora Canada’s return policy also allows returns within 30 days subject to return conditions; warranty and defects are handled under the limited warranty terms. See Pandora’s business terms and Canada return pages for details: Business Terms and Canada Returns.
Pandora plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Pandora Free | Not available in Canada | Streaming service availability and Canadian pricing were not launched in 2024/2025; check official Pandora sources for updates. |
| Pandora Plus | Not available in Canada | No official Canadian-dollar subscription pricing available during 2024/2025. |
| Pandora Premium | Not available in Canada | Where available in other markets, prices vary by region and purchase channel (web vs app store). |
Your consumer rights in Canada
For digital subscriptions, Canadian consumers generally do not have an automatic right to a refund beyond the protections required by law; cancellation stops renewal but does not guarantee refund of the unused portion unless law or the platform (Apple/Google) provides one. For physical purchases from Pandora Canada, you have consumer contract protections that commonly include a right to cancel certain online purchases within a short statutory window (14 days after delivery under analogous rules) and Pandora Canada offers a 30‑day return window for refunds subject to their return conditions. Pandora Canada also provides a limited warranty (typically 1 year on non-watch items, 3 years on watches) covering manufacturing defects but excluding misuse, loss, and normal wear and tear; warranty remedies include repair, replacement, or refund per the warranty terms: Pandora Canada Warranty.
Customer experiences
Reviews are mixed. Positive feedback highlights product quality (for jewelry), an easy-to-navigate website, and generally prompt delivery during peak times; Trustpilot shows positive scores in some Pandora retail listings. Negative feedback centers on customer-service issues - reports of unhelpful or slow support, problems getting refunds, and order or delivery problems (missing or incorrect items). For streaming subscriptions, customer reports focus on needing to cancel via the platform used to purchase (Apple/Google) rather than via Pandora’s site. Example Trustpilot pages: Pandora Jewelry (positive examples) and Pandora (critical reviews).
Documentation checklist
- Account email and username; order number or subscription receipt
- Proof of purchase (confirmation email, app store receipt from Apple/Google)
- Screenshots of the subscription page (App Store / Google Play / Pandora web) showing active subscription
- Product photos and serial numbers (for jewelry), shipping tracking number, return authorization if provided
- Correspondence (emails or support ticket numbers) with Pandora, Apple, or Google
Common mistakes
Common errors include trying to cancel a subscription in Pandora’s website when it was purchased through Apple or Google (those must be cancelled through the respective app stores), assuming cancellation equals an immediate refund (cancellation generally prevents future charges but does not entitle refunds for the unused period under Pandora’s stated terms), and failing to save receipts or confirmation emails before contacting support. For physical returns, customers sometimes ship returns without required authorization or to the wrong address, which can delay or forfeit refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (refunds handled by Apple per their policy; Pandora cannot issue refunds for App Store purchases) | Moderate - cancel via iOS Settings or Apple subscriptions page |
| Google Play (Android) | No (refunds handled by Google Play per their policy; Pandora cannot issue refunds for Google purchases) | Moderate - cancel via Google Play subscriptions page |
| Pandora website (direct subscription) | No (Pandora’s policy: digital subscriptions are final unless law requires otherwise) | Easy - cancel via Account → Subscriptions on Pandora’s site |
After cancelling
Keep your cancellation confirmation email or a screenshot of the cancelled subscription page and the date your access will end. If you need a refund or dispute, contact the platform you used to purchase (Apple or Google) or Pandora support for web purchases; refer to the Subscription Terms and the Help Center: Subscription Terms and the Pandora Community page for guidance: community.pandora.com. For Canadian retail returns, follow the instructions on the Pandora Canada returns page and retain proof of shipment and return authorization: Canada Returns.
Address
Pandora Media, LLC Attn: Care Team 2100 Franklin St, 7th Floor Oakland, CA 94612 United States
Per applicable notice terms, send important notices by first-class registered mail (for example raccomandata A/R or equivalent) to the address above where required.